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Customer Service Manager

Location:
Charleston, SC
Posted:
January 11, 2016

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Resume:

JOHN PARLER

** ******** *****

Charleston, SC ***07

843-***-****

acs2mf@r.postjobfree.com

OBJECTIVE To obtain a position in management that would benefit from my customer service, business, and leadership skills.

EDUCATION Master of Arts in Teaching Elementary Education, December 1996

University of Charleston, Charleston, SC

Bachelor of Science in Business Administration, December 1981

College of Charleston, Charleston, SC

WORK House Concierge/Volunteer and Guest Services, MEDICAL

EXPERIENCE UNIVERSITY OF SOUTH CAROLINA, Charleston, SC (December 2007-present)

- Served as Administrative Coordinator I for the Volunteer and Guest Service Staff at Ashley River Tower from June 08 to Oct. 08.

- Supervised a staff of 16

- Charged with writing the Department Policy and Procedure Manual

- Developed and wrote Departmental Orientation Handbook

- Trained and oriented new Volunteer and Guest Service Staff

Atrium Coordinator, Child Life Specialist, MEDICAL UNIVERSITY OF

S0UTH CAROLINA CHILDREN’S HOSPITAL, Charleston, SC (December 1997- December 2007)

- Directed the Children’s Hospital Therapeutic Atrium/Playroom

- Scheduled all special events at the Children’s Hospital

- Trained and directed all volunteers (total of 55) for the Children’s Hospital Atrium

- Greeted children and families

- Monitored monthly reports

- Supervised 4 Child Life Assistants

- Inventoried and ordered therapeutic supplies and materials for the Atrium

- Coordinated all in-kind donations of materials and supplies for the Children’s

Hospital

- Started Child Life Program in Pediatric Radiology

- Prepared children for CT and MRI scans

Front Desk Attendant/Fitness Instructor/Weekend Supervisor, ST. ANDREWS PARKS AND PLAYGROUND COMMISSION: St. Andrews Family Recreation Center, Charleston, SC(February 1990 – February 1998)

- Greeted members upon entrance to the center

- Processed financial transactions and maintain a balanced cash drawer

- Handled member inquiries and concerns

- Instructed members in proper fitness techniques

- Served as Weekend Supervisor for the Recreation Center

Community Education Coordinator, CHARLESTON COUNTY PARK AND RECREATION COMMISSION, Charleston, SC (1988-1996)

- Coordinated Community Education programs at all high schools in

Charleston County

- Administered USDA Summer Feeding Program at 44 sites in Charleston County during the summer months; supervising a staff of over 100

- Coordinated 15 rural summer day camps

- Coordinated countywide special recreational events for Charleston County Parks

Manager, Folly Beach County Park/Aquatics Director, CHARLESTON COUNTY PARK AND RECREATION COMMISSION, Charleston, SC (1985- 1988)

- Responsible for training and supervising a staff of 20 lifeguards and 8 park attendants

- Maintained park budget

SKILLS AND - Computer literate in WordPerfect and Microsoft Word

ACTIVITIES - Received MUSC Clinical Services Director’s Award, December 2000

- Certified Child Life Specialist through 2014

REFERENCES Available upon request



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