NGOC DO

Quality Assurance – ISTQB

Project Manager - PMP

**** *********** ******* ****, *********, GA, 30340 ● USA

Mobile +1-470-***-**** ● acs2bt@r.postjobfree.com ● Skype: ngoc.do2014

QUALIFICATION SUMMARY

Ms. Do is an expert Quality Assurance engineer and also a Project Manager certified by PMI organization with PMP certificate in 2014.

Her key strengths are managing projects and testing developed software applications from software development teams and also managing/building up teams under different software development methodologies.

With more than 12 years in the Information Technology industry, she has been working as a Quality Assurance engineer and certified by ISTQB. With main roles on Testing and Managing project, she has extensive knowledge of Software Testing processes and methodologies.

She has extremely experience on manual including lead the testing team, analyze requirements, create/using Test Cases/Test Procedure, create Test Strategy/Test Plan using Black box and White box testing methods.

Beside of manual testing, she also has experience on automation test. She is be able to design/compose test scripts to run automation test by using differences automation tools like HP, QTP, Fitness, Selenium, Win Runner, Load Runner.

Over the time, she has a successful track record of testing and managing numerous projects simultaneously through the software development life cycle then moved up to manager level at present with deeply knowledgeable and experiences on differences project management framework like Waterfall, RUP, Agile….

Her main industry experience comprises work including Funding Alternative Investments, Application Management Services, Call Centers & Workforce Management, Healthcare, eLearning.

FUNCTIONAL SKILLS

Manual and Automation Testing

Sofware Quality Assurance/Control certified by ISTQB organization

Certified ATM (CMMi)

Certified AMS Dispatcher (ITIL)

Software Development Life Cycle

Project Manager, PMP Member

Project Management Professional (PMP) certificate

Agile Project Management & Methodologies

Understanding and Analyzing Requirement

Managing, Coaching, Mentoring and Facilitating

Cross-Functional Team Leadership

Fluent in Vietnamese and English

TECHNICAL SKILLS

Languages & Scripting: Visual Basic, Java, VBScript, JavaScript, HTML, Visual Studio 2012, C#.

Operating Systems: Windows Server 2003/2000/NT, Windows Vista/XP, Windows 98/2000/XP/2003, Window Phone, iOS, Android.

Databases: SQL Server 2000/2005/2008/2012, Oracle 8i/9i/10g, Access.

Analysis & Design Tools: Rational Rose, Visio.

Configuration Management Tools: IBM ClearCase, MS VSS, Subversion SVN, Startteam, Git.

Management Methodology: PMP, Rational Unified Process-RUP (Analyze), Agile - Scrum, Software Testing

Other Special Skills: IBM Cognos Report 8.0, HP Quality Center 9.2, Crystal Report, Onyx, Test Complete, Quick Test Pro, Win Runner, Test Director, Silk, Jira, Test Partner, Fitness, Story Q, Test Manager, TFS, PivotalTracker, Confluence, Redmine, etc…

Process: CMMi Level 5, ITIL ver 2&3.

PROFESSIONAL EXPERIENCE

Quality Assurance Manager May 2014 – May 2015

Infonam Inc, Silicon Valley, CA, USA

Operation Role: Quality Assurance Manager

Description:

Build up and manage the entire Quality Assurance department of the company as well as ensure quality of all projects.

Testing Team Size:

50

Role(s):

Quality Assurance Manager

Skill Set Utilized:

Management

People and communication skill

Training and Mentoring

Monitoring and Controlling project quality

Evaluation

Strategic

Responsibilities:

Manage entire Quality Assurance people

Organize training classes for all QA people at all levels on testing technical and soft skills

Mentor people on working and improvement quality of project

Evaluate performance of people to have correct action for them to improve frequently

Define strategic and prepare needed skills to adapt new upcoming projects

Helping people to solve issue/problem when working in the project

Making project proposal relating to testing service

Responsible for leading individuals, teams, and/or cross-functional groups through the execution of a client-facing engagement

Assignment Duration:

12 months

Direct Project: Project Manager - Nova, Bermuda

Project Description:

Nova is a Bermuda based software development and consultancy company located in central Hamilton. This project develops an application for banking.

Industry:

Banking

Project Team Size:

5

Role(s):

Project Test Manager in Testing of project

Skill Set Utilized:

Window Server 2003

People and communication skill

Estimation

Management skill

Manual testing

Agile Process

Responsibilities:

Develop and review test scenarios

Main responsibility on quality of project on both manual and automation.

Make plan for testing team

Select people when the task comes

Manage and perform testing for a Desktop WPF application.

Being a project manager to manage the team in VN

Work with business to get clear requirement for the team

Work under offshore\onshore run the project using Agile methodology, delivering high business value new software features to product owner with high quality.

Assignment Duration:

6 months

Direct Project: Project Manager - Humin, USA

Project Description:

Humin is a USA based software development which is developing a great tool named Humin. Humin is a replacement for the old phone app on mobile device.

Industry:

Social

Project Team Size:

10

Role(s):

Project Test Manager in Testing of project

Skill Set Utilized:

Window Phone, iOS, Android

People and communication skill

Estimation

Management skill

Manual and automation testing

Agile Process

Responsibilities:

Work under offshore\onshore run the project using Agile methodology, delivering high business value new software features to product owner with high quality.

Manage and Assurance the testing team, provide testing service for Humin on mobile application.

Main responsibility on quality of project on both manual and automation.

Make plan for testing team

Select people when the task comes

Mentor and guide people how to perform task successful

Being a project manager to manage the team in VN

Work with business to get clear requirement for the team

Assignment Duration:

9 months

Quality Assurance Manager July 2013 – May 2014

Principal Quality Assurance Engineer February 2010 – July 2013

CSC Vietnam, Ho Chi Minh City, Viet Nam

Project: Project Test Leader/Coordinator - Grosvenor Capital Management

Project Description:

At this time, CSC is operating within a blended team under GCM management providing technical, analytical and support resources for the ongoing application support, maintenance and enhancement activities of Hermes, Athena, AUM and other GCM applications. While contractually a team augmentation arrangement, GCM expects CSC to be their consulting partner in managing their application portfolio, supporting their business objectives, and providing value-add thought leadership and best practices. Each individual consultant should look for ways to add value, improve processes, and produce high-quality deliverables.

Industry:

Financial Investment

Project Team Size:

10

Role(s):

Project Test Leader/Coordinator in Testing of project

Skill Set Utilized:

Windows NT, Windows 2K/XP, Server 2003

People and communication skill

Estimation

Management skill

Manual testing, automated test using Test partner, Fitness

Agile Process

Responsibilities:

Work under offshore\onshore model and maintain team using traditional waterfall project management approach at the beginning. One year later, starting to transform to Agile methodology, delivering high business value new software features to product owner with high quality.

Lead the team with 7+ people as a Scrum master.

Take responsibility to organize stand up, backlog grooming, retrospective to manage and control project based on Agile best practices.

Apply Story Time ceremony smoothly to solving communication problems between offshore\onshore, validating user story readiness, testing approach sessions, triage defect sessions.

Use Test Driven Development (TDD) and Acceptance Test Driven Development (ATDD) in working philosophy environment.

18 months working in US to eliminate the difficulties during development times by working directly with business analysis and product owner to figure out story priority and acceptance criteria, executing test automation, continuous regression and integration.

Take responsibility to be a coordinator between onshore\offshore teams on requirement clarification, deliverables and testing strategies.

Develop test scenarios\test cases following StoryQ and Microsoft Test Manager tools.

Develop and maintaining test automation for both functional and performance testing by using different automation tools as Test Partner, Fitness, C#.

Assignment Duration:

36 months

Project: Project Test Manager/Dispatcher - Global Enterprise Service Management.

Project Description:

Provide application supports and services to the MSS business unit

Services include:

Analyze input data structure from the Legacy Systems

Perform data mapping engineering

Convert input data via tool set

Produce test results

Apply ITIL process to all services to improve productivity, manage risk and increase quality of service

Industry:

AMS

Project Team Size:

38

Role(s):

Dispatcher in Testing of project

Skill Set Utilized:

Windows NT, Windows 2K/XP, Server 2003

People and communication skill

Estimation

Management skill

Manual testing, automated test using Win Runner

BMC Remedy system

Responsibilities:

Manage a testing team with 20+ people

Work directly with client in US and Australia to get the work for the team

Plan and task work based on ability of testing team

Work with account manage to build up the team and involve bidding to get new project

Build up training plan to move up team member to next level

Build up testing process for testing team to bring high quality products to end users

Manage risk and provide strategies to eliminate risk from project

Manage project timeline to make sure a good product delivered on time and appropriate cost

Analyze input data structure from the Legacy Systems, perform data mapping and convert input data via tool set of BMC Co.

Apply ITIL process to all services to improve productivity, manage risk and increase quality of services.

Track and report on team efficiency through testing cycle time, update project plans, estimate and assign work to team members.

Apply different testing methodologies on manual and automation test with WinRunner tool.

Assignment Duration:

24 months

Senior Quality Assurance Engineer January 2007 – January 2010

CSC Vietnam, Ho Chi Minh City, Viet Nam

Project: Project Test Leader - Verint (QM, WFM), US.

Project Description:

Maintain a workforce management system which is developed mainly for call centers. The system is a comprehensive tool which will help managers to automate forecasting, planning and scheduling work, reporting for their call centers crews. The tool is also an interface for crew to know their task and managers to track and manage their crew’s activities. The system is also integrated with other systems (Quality Monitoring, Scorecards, eLearning, Customer Feedback…) to become a thorough solution for call centers

Industry:

Call center, Workforce management

Project Team Size:

20-25

Role(s):

Acting Leader in Testing of project

Skill Set Utilized:

Windows NT, Windows 2K/XP, Server 2003

People and communication skill

Estimation

Management skill

Manual testing, automated test using Win Runner

Responsibilities:

Develop and review test cases on Test Director

Execute testing

Verify customer’s defects

Make plan for testing team

Manage team for hot fix and service pack testing

Manage a testing team with 10+ people to provide Tier 3 level support to end user.

Email and on call with client in daily basis

Manage, monitor and control project timeline, cost and risk

Review, develop and execute test cases by using Test Director.

Track and report test result to project manager for each release cycle.

Assignment Duration:

32 months

Senior Quality Assurance Engineer June 2005 – December 2006

CSC Vietnam, Ho Chi Minh City, Viet Nam

Project: Project Test Leader - Plexis (QAForms and EDIWorks), US

Project Description:

Quantum Choice products relate to healthcare system

Industry:

Healthcare Industry

Project Team Size:

15

Role(s):

Quality Assurance Leader

Skill Set Utilized:

Windows NT, Windows 2K/XP

People and communication skill

Estimation

Management skill

Manual testing

Responsibilities:

Provides management oversight

Lead a team 15+ people of analyst and technicians to execute software testing patterns for administrative programs.

Work directly with client in US on requirement and tasking to the team

Ability on problem solving and improve testing process time by time

Mentor and train for new people to become a good tester

Prepare and develop test plan

Review requirements from function specification documents

Assign test case to be tested

Create test database from Database scripts

Deliver external build to customer

Ensured product compliance with and adherence to requirements and functional specifications via application of manual software testing methodologies.

Review, create manual test cases, test script and test data based on testing objectives.

Document defects with detail, accuracy and conciseness while ensuring defect reproduction.

Provide requested result and status reports throughout the software development life cycle.

Assignment Duration:

20 months

Accomplishments:

Manage team well on testing area in project

Understand requirement quickly and get more knowledge on healthcare industry.

Quality Assurance Engineer January 2005 – May 2005

FCG Vietnam, Ho Chi Minh City, Viet Nam

Project: QA Manual/Automation - TEDS PI, US

Project Description:

TEDS Product

Industry:

E_Learning

Project Team Size:

35

Role(s):

Quality Assurance

Skill Set Utilized:

PPDM

Visio

VSS

PVCS Tracker

MS Office

Quick Test Pro

Responsibilities:

Provide test cases and test scripts to perform automation test for each function in the whole system.

Assignment Duration:

5 months

Accomplishments:

Understand and experience on Quick Test Pro as well as create framework to run test script automatically.

Software Engineer August 2003 – December 2004

SaigonTel, Ho Chi Minh City, Viet Nam

Project: Developer/Database Designer - Vishipel, VN

Project Description:

This Project includes 9 Modules (HRM for Vinamarine, Financial Info, Web Port Info, Web Ship and Crew, Web Port Infrastructure, Web Port Entry, Web Vinamarine, Web Vinamaritime, Web SysAdmin)

Industry:

Web Portal for Maritime industry

Project Team Size:

25

Role(s):

Developer and Database Designer

Skill Set Utilized:

Visio

StarTeam

MS Office

Crystal Report

SQL

Oracle

C#.

Responsibilities:

Design database, create procedures, functions…

Develop and create Report by C# and Crystal Report tool

Develop report and design database on SQL and Oracle

Assignment Duration:

16 months

Organization Contribution

Become a people manager to manage projects of organization up to 10 people.

Mentor and help them to define their KRAs to improve their career path.

Consult and build strategies for testing team to move up next level but meet business demand time by time.

Organize training sessions relating to testing area for testers of organization

Monitor and consult tester when they are working under project to give idea when needed.

Key member to build up and achieve company strategies.

SOFT SKILLS

Positive attitude, high degree of integrity

Strong attention to detail

Strong analytical aptitude

Strong troubleshooting skills and problem solving

Strong written and verbal communication skills

Ability to write clearly and concisely

Ability to systematically analyze new and/or existing software functionality

Ability to interact cohesively in a collaborative and cross functional team environment

Ability to read, understand, and interpret a variety of internal and external documentation

Ability to use available reference materials to exhaustively research software functionality

Ability to work in a dynamic and fast-paced environment, with time-sensitive deadlines

Dedication to honoring agreements, self-disciplined and motivated

EDUCATION & PERSONAL

BS Information Technology, Douglas Mawson Institute of Technology, Australia, 2003

Citizenship: Vietnam with working permitted eligible in the United State

Languages: Fluent in Vietnamese and English

Certifications: PMI Project Professional Management (PMP), ISTQB Foundation, ITIL v2 & 3, ATM by CMMi Institute.

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