John (Jack) McCann

**** ***** ***** *****

Friendsville, TN 37737

865-***-****

acs24x@r.postjobfree.com

https://www.linkedin.com/pub/john-mccann/28/b89/26a

QUALIFICATIONS

Proven ability to improve production methods, increase customer satisfaction, and implement cost-saving strategies. Contributed to strategic planning for the development and implementation of new processes, products, and technologies. Demonstrated success in customer/vendor relationships with the ability to quickly build genuine rapport and cooperation. Will bring lessons learned and experience in building a team spirit of cooperation and trust with a commitment to doing things right the first time.

PROFESSIONAL EXPERIENCE

AIG Life Insurance agent – AIG 412 N. Cedar Bluff Road, Suite 108, Knoxville, TN 37923 (12/07/15-1/15/16)

Sales Consultant – Maintenance Engineering., Commercial lighting products. Knoxville, TN (7/2015–11/01/15)

Realtor – Watson Realty, Longwood, FL (8/2014–6/2015)

Process Quality Consultant– Aerotek Contract Engineering, Mascot, TN (10/2011–3/2012)

Under contract to Exedy America Corp. a manufacturer of automotive torque converters and manual transmission components.

Improved manufacturing processes through APQP to include: FMEAs; Measurement System Analysis; capability studies; Control Plans and PPAP packages.

Reduced production costs while improving machine capability.

Determined preventative maintenance and ordered required parts.

Realtor – Village Realty, Loudon, TN (9/2008–10/2011)

Logistics Manager – Anderson Lumber Co., Maryville, TN (8/2005–4/2008)

Manage all lumber builds and deliveries for contractors.

Customer Service Manager for all contractor orders.

Manage 12 employees and interface with another 30 employees.

Schedule 30 deliveries daily to 6 counties.

Doubled deliveries in the first 6 months.

Decreased 2-3 day backlog of deliveries to 1-day delivery.

Computerized all delivery and contractor information.

Created systems to implement cost-saving strategies, and contribute to strategic planning.

Product Launch Support Engineer – Top Echelon Contract Engineering, Lewisburg, TN (7/2004–6/2005)

Under contract to Elesys North America (a division of Honda) to lead product launches.

Minimize the risk of customer line delays through understanding of the PSS (passenger safety seat) assembly and testing process as well as its integration into the seat.

Seek immediate resolution to any PSS build issues occurring at customer’s site.

Initiate and sustain positive customer relations while providing first line of customer contact.

Develop and support ongoing continuous improvement activities throughout the launch process.

Support customer in evaluating and resolving warranty issues.

Determine root cause and seek resolution of out of tolerance product or processes.

Prepare and present technical and program information to team members and management.

Project Manager/Supplier Development QE – Total Technical Services, Spartanburg, SC (1/2003–3/2004)

Under contract to Beverage-Air Co. as Supplier Development Quality Engineer. High degree of involvement internally with production and support departments and externally with the company's suppliers.

Planned and conducted activities concerned with development, application and maintenance of quality systems and standards for the manufacturing of refrigeration equipment.

Planned and directed quality of inspection of parts, components and materials produced by suppliers.

Set up new 70,000 square foot warehouse. Estimated equipment, tools, workplace design, and floor-space requirements to support new and existing business.

Jack McCann Resume page 2

Quality Engineer – Manpower Contracting, Selmer, TN (8/2001–9/2002)

Under contract to Reitter & Schefenacker Co. Customer service for exterior lighting and mirrors on two GM lines: Mercedes Benz and Cadillac.

Planned and implemented all quality activities associated with the development of new or changed products or processes, including requirements for customer approval.

Participated in all functions related to Advanced Quality Planning.

Developed control plans, control charts, process control records, and PPAP packages to certify parts.

Resolved customer issues by identifying root cause and implementing corrective actions.

PPE Supervisor – British Nuclear Fuels, Ltd., Oak Ridge, TN (2/2001–6/2001)

Assessed personal protection equipment (PPE) at British Nuclear Fuels Limited for a radiological decommissioning and clean-up project.

Improved boundary control station maintenance and stocking of PPE within the BNFL project Surveillance and Maintenance (S&M) group.

Evaluated and organized inventory and developed a database to control and maintain inventory and costs.

Reduced equipment shortages 50% by optimizing inventory levels to avoid shortage.

Quality Engineer – Johnson Controls, Inc., Cadiz, KY (3/2000–12/2000)

Customer liaison and problem-solver for Ford truck line: robotic arc welding in truck seat frames.

Resolved customer issues by identifying root cause and implementing corrective actions.

Quality Engineer – Siebe Automotive/Robertshaw, Knoxville, TN (8/1994–2/2000)

Resolved quality issues for a unionized, tier II automotive company producing thermostats for Chrysler, GM, Ford, Nissan, Toyota, et al.

Evaluated and/or developed parts inspection methods, gage calibration, control plans, process control records, control charts, and PPAPs.

Conducted internal quality audits, root-cause analyses, and initiated appropriate corrective actions.

Reduced machine down time, raw material cost, rejected parts, and scrap rate by 23%.

Reduced corrective action requests from 20 to (1-2) per month.

At the Carthage facility: Developed documentation to comply with QS-9000. Successful certification within one year. Departments included plastic injection molding and welded bellows assembly.

Rewrote the routing-retrieval system for JIT manufacturing orders according to Lean Production Manufacturing.

Quality Consultant – Thomas & Betts, Co., Athens, TN (8/1993–6/1994)

Developed and implemented ISO-9002 quality assurance program for a manufacturer of electrical components. Successful certification within nine months.

Introduced continuous improvement and quality management programs throughout the organization.

Created quality control plans, workmanship standard instructions, product conformance checklists, and quality inspection procedures.

Reduced scrap rates by 18%, corrective action requests by 30%, and labor costs (overtime) by 40%.

Participated in internal audits and management/employee training.

Technical Writer – Executive Resource Assoc., Fernald Site, Ross, OH (3/1993–8/1993)

Supported Environmental/Occupational Health and Safety (ES&H) in the development of procedures.

Conducted physical walk-downs and verification of procedures at the site.

Maintained departmental procedure list and procedure status database.

Project Manager/Parts Specialist – Westinghouse Savannah River Site (WSRS), Aiken, SC (2/1991–3/1993)

Led a team at Westinghouse Savannah River Site supporting the Replacement Tritium Facility, hazardous waste incinerator, and waste management areas as the primary liaison between engineering and vendors to substantiate specifications and technical criteria of spare-parts requisitions.

Set up inventories including receipt, identification, inspection, and storage of spare parts.

Jack McCann Resume page 3

Project Manager – Piper Aircraft Corp., Vero Beach, FL (6/1987–12/1990)

Managed the Malibu and Malibu Mirage projects in the development of aircraft parts and maintenance manuals and worked on 7 other aircraft models.

Coordinated 11 technical writers, graphic artists, and illustrators.

Developed the first field-procedure for wing removal on the Malibu and Malibu Mirage aircraft.

Recommended a design change that was implemented on the Malibu aircraft reducing inventory requirements for a cost savings of over $500,000.

Volunteer experimental service-test pilot and corporate pilot.

Production Supervisor – Piper Aircraft Corp., Vero Beach, FL (6/1984–12/1986)

Scheduled and expedited daily production requirements of 48 workstations in the machine shop (lathes, mills, multiple drill presses, and CNC equipment).

Supervised operators and maintenance of equipment.

Reviewed schedules, labor efficiencies, overtime and quality.

Monitored cost reductions such as waste, scrap, damage, reworks and corrective actions.

Volunteer experimental service-test pilot and corporate pilot.

Volunteer member of corporate fire and safety brigade.

Volunteer responder on Vero Beach Ambulance Squad.

EDUCATION

B.S. degree in Business Administration; Florida State University, Tallahassee, FL

PROFESSIONAL DEVELOPMENT

• ASQC member; Knoxville, TN since 1991

• ISO 9000 Auditor Training; Quality Management Institute, Sweetwater, TN

• SARA/OSHA Hazardous Waste Site Worker Training; Westinghouse, Aiken, SC

• Hazardous Communications Training; Westinghouse, Aiken, SC

• Private Pilot SEL License, Piper Aircraft Corp., Vero Beach, FL

TECHNICAL SKILLS

• Control plans

• Expediting

• FMEA

• ISO/TS 16949

• ISO-9002

• JIT

• Kaizen Work Cells

• Kanban implementation

• Lean Manufacturing

• MRP

• PPAP

• Process Improvements

• Product launch processes

• Project management

• SPC

• Supplier/source development

• TQM

• Troubleshooting

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