SASHA L. HAYES

**** ***** ***** ****, ***.****, Baton Rouge, Louisiana 70817

225-***-****/acs23e@r.postjobfree.com

Overview: A self-motivated proactive professional with a wide range of experience in administrative and clinical healthcare skills, policies, procedures, and conflict resolution training. I possess excellent analytical skills and attention to detail. I am a problem solver, a team player, and extremely organized and responsible. My experience with customer support, accounts management, and information sensitivity bring independent decision making, professionalism and group coordination skills to your business.

EMPLOYMENT HISTORY

Amedisys

Medicare Advantage Team Coordinator (Patient Moves), March 2012-November 2015

Process insurance changes to patient’s account for commercial, Medicare advantage, VA, and Medicaid insurance

Maintains recognition for exceptional work from executives in departmental meetings regularly

Won the superstar idea award and bonus for coming up with new processes to help the department and company run more efficiently and effectively without financial burden to the company. I also implemented and trained the department on the new processes.

Provide service with knowledge of medical terminology. Possess working knowledge of Medicare guidelines. Attend and participate in weekly staff meetings. Actively participate in special administrative projects. Possess strong computer software, oral, and electronic communications.

Snelling Personnel Specialists/ Amedisys

PVD Coordinator, Claims Integrity, and MSP Billing, January 2011-February 2012

Verify patient benefits for home health care by telephone, voice automation, and online for over 500 agencies across the US.

Working knowledge of the following computer systems: Epremis, AMS2, Haven, Deloitte, and Medicare Common Working File

Responsibilities: Perform data entry to bill MSP RAPS and final claims. Routinely, check hold codes several times weekly for and request denials. Request HIPPS codes from the agencies as needed, in order to bill Medicare secondary. Request EOB’s and denials as needed to bill final claims. Perform data entry of all interactions to ensure documentation of service request. Telephone support for benefit and eligibility determination as needed. Provide service with knowledge of medical terminology. Inform the patient of any financial obligation required for services. Possess working knowledge of Medicare guidelines. Attend and participate in weekly staff meetings. Actively participate in special administrative projects. Possess strong computer software, oral and electronic communications.

Allergy, Asthma, and Immunology Center

Collections Specialist/Cashier, October 2009- October 2010

Perform bookkeeping services including accounts receivable, expense reports, and maintaining petty cash.

Issue all quotes for new patients or patients that have yet to reach their deductibles for office and procedure costs prior to services.

Responsibilities: Perform data entry to post charges, credits, adjustments, and collection reports. Set up and coordinate new customer accounts. Implement proper use in decision making and solving problematic issues. Answer phones and file as needed. Retrieve incoming faxes from fax machine and distribute accordingly. Routinely call patients to remind them of their upcoming office visit. Generate end of day reports on telecheck machine, credit cards, cash, and paper checks. Generate end of day recaps for all charges and payments and balance. Issue credits for overpayments.

Lofton Security Service - Security Department

Corporate Placement Coordinator, March 2009- August 2009

Promoted from Assistant Office Administrator to Corporate Placements Coordinator in a little less than a year with the company.

Conducts interviews of possible new hires, implements the hiring process of worthy candidates, conducts verbal warnings and employee counseling, as well as employee terminations.

Responsibilities: Schedule and conduct applicant interviews. Assist in the application process. Place new hires at job sites. Issue payroll checks weekly. Document and scan all incident reports. Schedule new employees for state board required training classes. Order all office supplies as needed. Assist in answering the phones. Perform data entry of all interactions to ensure documentation of service request. Comply with all State Board requirements and regulations for security officers. Initiate all new client requests and verify all clients’ demands are implemented.

Assistant Office Administrator, April 2008-March 2009

Distribute corporate site inspection reports weekly to supervisors’ at all seven Lofton locations throughout Louisiana and Texas.

Ordered all employee uniforms and stock orders company wide, and initiate end of month report for all locations.

Responsibilities: Perform data entry of all interactions to ensure documentation of service request. Screen all calls for Lofton Security Service and perform drug screening for all new hires as necessary. Schedule all new employees for state required training. Enter all applicant and employee demographics into the system and make changes to information as necessary. Receive vacation and time off requests from employees. Put all employment applications together, distribute, and check for completion. File all paperwork away in cabinets.

Glazers Wholesale - Order Processing/Customer Service

Computer Room Operator, August 2005- March 2007

Managed the administration department in the absence of the office manager.

Perform bookkeeping services including accounts receivable, expense reports, and maintaining petty cash.

Promoted after two months of employment.

Planned and executed customer service incentives, resulting in increased customer satisfaction.

Responsibilities: Process orders for customers, salesmen, vendors, and inter-company transfers. Prepare and issue customer credits on products. Perform data entry to edit and post receiving, credits, adjustments, collection reports, and orders. Handle and generate all computer room operations within the company. Generate all EOD and EOM reports. Set up and coordinate all new customer accounts. Maintain appropriate licensure and documentation from customer accounts in order to ensure permit expirations are up to date. Processes inventory control reports. Order supplies needed for computer room operations. Edit and post customer and vendor sample tickets. Implement proper use in decision making and solving problematic issues.

EDUCATION AND TRAINING

Our Lady of the Lake College

January 2007- May2007 and May 2015-present

Field of Study- Nursing

Baton Rouge Community College

January 2006- May 2006

Field of Study- General Studies

University of Phoenix

January 2004- December 2005

Field of Study- Business Management

Louisiana Technical College

Emergency Medical Technician

Certificate received

Stratford Institute

Pharmacy Technician

Certificate received

Good Samaritan Training Institute

Phlebotomy Technician, Nursing Assistant, and Medical Assistant

Diploma’s received

Contact this candidate