Frederic R Calvert III *** W Round Grove Road, APT 2716, Lewisville, TX 75067 757-***-****

Senior Systems Engineer IT Consultant Help Desk Analyst

Network Design/Administration System Design/Development Technical Process Improvements

Dynamic, results-orientated Senior Network Engineer with over 8 years of experience developing and implementing complex infrastructures and technical solutions. Proven track record of maintaining business critical systems with near 100 percent availability. An exceptional fit due to years of supporting executive level staff with a ticket based IT system. High expertise in the design, installation and configuration of network systems to drive company growth and technical innovation. Strong project management skills, with proven ability to direct large-scale development and installation projects. Unmatched experience in providing creative and best in class solutions for complex problems within the business. Skilled in providing effective leadership in fast-paced, deadline driven environments.

Core Competencies

Scripting for Active Directory

Network Design

Project Management

Powershell

Wireless Communication

IP Telephony

Network Security

Server/Desktop Virtualization

Hardware Configuration

Cisco Routing/Switching

Juniper Routing/Switching

Juniper/Cisco Firewalls

Strong Customer Service

System Backup/Recovery

Malware Recovery

Remote Support

Strong Customer Service

Web Security

Diagnostics

Software Configuration

Virtual Infrastructure

Technical Skills

Operating Systems: Windows XP/Vista/7/10, Windows Server 2003/2008/2012, Blackberry OS, Citrix, iOS, Linux, JunOS.

Software: Powershell, Shoretel, Solarwinds, Microsoft Office Suite, Lync, Skype for Business, Callsweet, Aruba Clearpass, Windows Mobile, Visual Basic, Adobe Acrobat Pro, VirtualBox, VMWare, Hyper-V, BackUp Exec, AVG, ESET, McAfee SAAS(Encryption,Email,Etc), Netapp, EMC, Sage HRMS, Sage Abra, Sage FAS, Microsoft Solomon, Great Plains, RightFax, Labtech, Exacqvision, Ross, System2000, Quest Intrust, Websense Web/Data/Email Gateway and DLP, Quest PrivAuth, BMC Footprints, Trackit.

Packages/Tools: VOIP, SIP, TCP/IP, OSPF, BGP, QoS, DHCP, Internet, Intranet, WAN, VLAN, LAN, Remote Support, Cloud Computing, VPN, Terminal Server, packet sniffers, Ekahau Mapper, Metageek Chanalyzer, HTML, IPX, DNS, MPLS, ATP, network topologies, BGP, MPLS, Nagios, Zabbix, DAD.

Hardware: Cisco Switches, Juniper Switches, Cisco ASA/PIX, Juniper SRX, Juniper MAG, Watchguard Firewalls, Sonic Walls, Switches (+Managed), Aerohive/Cisco/Ubiquiti Access Points, Cisco WLC, Avaya Phone Systems, Shoretel Phone Systems, 3CX Phone Systems, Desk Phones, Mobile Phones/PDAs, Brooktrout Fax Cards,RJ-45, RJ-11, Modems, KVM Switches, Hubs, Routers/Access Points, Tape Drives, Tablets, Desktops, Laptops, Servers, Peripherals, Axis Camera’s, Net2 Access Control, Websense V5k2, Spectracom NTP Server, RSLogix PLC’s, MTA Generators.

Database Systems: Windows Server (+SBS), Microsoft Exchange 2000/2003/2010, Oracle (10-11g), SQL Server (7-2012), DB2, FoxPro.

Professional Experience

Maryland and Virginia Milk Producers Newport News, VA 2007 – Present

Senior Network Engineer

Provides top level escalation support for all engineers and troubleshooting teams

Oversees and implements network and equipment upgrades including JunOS and iOS image upgrades, initial and maintenance configurations

Writes technical documentation regarding system modifications and improvements

Provides scalable future solutions for business expansion and longevity

Designs, installs and implements VOIP technology across all major MPLS connected sites using Avaya IP Office Systems

Provided the company approximately $120,000 in savings by implementing a redesign to an existing datacenter to increase power, network and cooling capacity

Saved the company approximately $45,000 per year by identifying and implementing a plan to migrate all old phone systems to Avaya VOIP system. This tied all business units together by providing 4 digit dialing and removing long distance calling when reaching other business units.

Designed and implemented a VMWare infrastructure replacing old HP Blades from the ground up. This included Vcenter and Netapp Storage backends.

Implemented power monitoring for all sites to help troubleshoot network and equipment outages. This has saved the company valuable time and provides proactive notification of potential business affecting situations

Cross-train and knowledge transfer technology principles to implementation and service teams.

Implemented a full PC refresh for all desktop and laptop users FY2014, coordinating the purchase and negotiating the terms.

Installed and implemented full Websense Security Gateway suite, Web, Data, Email and Data Loss Prevention.

Configured and handled all MAC(move/add/change) for existing Shoretel and Avaya Legacy systems.

Responsible for establishing and negotiation of various data and telephone services.

Systems Analyst

Collected data about existing customers for use in vehicular routing scenarios

Created and maintained datasets for routing operations

Established baseline routing for 1500+ customers

Implemented routing changes based on solutions created saving the company 25% fuel cost year one

Provided Tier 2 support for all business applications

Networking Results Bedford, TX Dec 2014 – Oct 2015

Team Lead Community 1

Provided Senior Level Escalation support for Engineers and other Team Leads

Supervised and implemented projects including complete server and network infrastructure builds for small businesses in the 50 to 200 endpoint range

Created and maintained thorough documentation for all customers in Community one

Lead a team of 3 to 5 engineers.

Responsible for performance of team gross profit goals and time metrics

Led Community one in maintaining HIPAA, PCI, GLBA and FISMA compliance

Supported MAC(move/add/change) for various customer phone systems, Avaya, Shoretel, 3CX

Velda Farms Winter Haven, FL Jan 2007 – Sep 2007

Sales Merchandiser

Managed and improved partner and customer relationships through implementation of recommendations

Provided excellent customer service and communications

Implemented redesign of approximately 160 stores according to planogram specifications

Suggested new products as they became available and new product placement

Lowes Home Improvement Tyler, TX 2005 – 2007

Cashier Scanning Coordinator Plumbing Outdoor Lawn and Garden

Provided Outstanding Customer service through active listening

Coordinated installation of services for customers

Resolved customer service issues

Trained new associates in excellent customer service

Managed customer inquiries and indecisiveness with practical options, ideas and recommendations

Sorted and distributed merchandise to various locations throughout the store.

Coordinated store display in line with brand guidelines and strategy.

Brookshire Grocery Company Tyler, TX 2002 – 2004

Coordinated shipment of samples and sales materials to potential customers

Assisted with support and sales at trades shows

Maintained and organized inventory of products in a 250,000 sub zero cold storage facility

Operated various equipment in support of plant operations

Batched product according to recipe specifications

Professional Education

Global Knowledge, Irving, TX:

VMWARE VCP 5 Bootcamp

Implement Install Exchange 2010

Network +

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