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Sales Customer Service

Location:
Saudi Arabia
Posted:
January 09, 2016

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Resume:

MOHAMMED KALEEMULLAH

Dabbab Street RIYADH PROVINCE 11465 acs1xi@r.postjobfree.com 966*********

Summary

Senior level positions in Operations, Business Development, Key Account Management, Cargo Management, Logistics, and Commercial Functions with leading organizations in the International Shipping industry/Freight forwarding & Transport/Receiving and Distribution.

Skills

Computer Proficiency: Microsoft Office Microsoft Outlook Windows & Office Tools

Sales and Marketing Administration and Management

Time Management Operation and Control

Transportation Negotiation

Judgment and Decision Making Customer Service

Service Orientation Coordination

Operation Monitoring

Experience

United Motors Co - Logistics Department

Stock Yard Controller –Jeddah Receiving, Storage and Distribution from Dec 2014 to present.

Supervise the activities of workers engaged in receiving, storing, testing, and shipping Vehicles. Plan, develop, or implement warehouse safety and security programs and activities.

Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals. Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.

Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.

Negotiate with carriers, warehouse operators, or insurance company representatives for services and preferential rates. Arrange for necessary shipping documentation and contact customs officials to effect release of shipments.

Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.

Advise sales and billing departments of transportation charges for customers' accounts.

Track and trace goods while they are en route to their destinations, expediting orders when necessary. Participate in setting transportation and service rates.

Evaluate locations for new warehouses or distribution networks to determine their potential usefulness. Arrange for storage facilities when required.

Saudi Catering and Contracting Co Riyadh

Operation Manager- Transport Department Riyadh Province from May 2010 to July 2014

Supervise the activities of workers engaged in receiving, storing, testing, and shipping Vehicles. Plan, develop, or implement warehouse safety and security programs and activities.

Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals. Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.

Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.

Negotiate with carriers, warehouse operators, or insurance company representatives for services and preferential rates. Arrange for necessary shipping documentation and contact customs officials to effect release of shipments.

Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.

Advise sales and billing departments of transportation charges for customers' accounts.

Track and trace goods while they are en route to their destinations, expediting orders when necessary. Participate in setting transportation and service rates.

Evaluate locations for new warehouses or distribution networks to determine their potential usefulness. Arrange for storage facilities when required.

Oriental Commercial & Shipping Pvt. Ltd Riyadh (Cosco Container Lines)

Import & Export In charge From Jan 2003 to April 2010

Steering initiatives towards achievement of organizational goals with chief responsibilities pertaining to Business Development for Outbound / Inbound Cargo for Cosco Container Line, Trade Lanes between Far East, Mediterranean Ports.

Gulf locations & the Indian Subcontinent as well as promoting the Cosco Container Line's Web Page and various other Interfaces to customers.

Significant Highlights:

Reporting to the Branch Executive Manager.

Managing team 5 sales personals. (Import/Export/Transport/Customs)

Other responsibilities include Strategy Planning, Sales, Market Analysis, tariffs, Commercial functions, etc.

Achieved 95% E-Bookings and Shipping instructions of the total business procured as per the targets set by the Cosco Container Lines Principals at Shanghai.

Closely monitoring / assisting the sales teams in meeting the set target implemented by the Principals i.e. 100 Twenty Footer Equivalent Units (TEUS) amounting to approximately Usd 1,50, 000/- Monthly.

Conducting intensive Market Analysis with complete Outbound / Inbound accountability to the Principal's (Cosco Container Lines) offices based in Far East, Red Sea and Persian Gulf.

Factors include Sales; i.e.; FOB / Prepaid Contribution Reports, New Target Accounts, Sales Achievement Ratio, information on new Customs Government Policies, Laws, Rules, Regulations and issue based Economic Progress on both Inbound and Outbound Fronts.

Maintaining Ocean Freight Tariffs and Quotation in accordance with Company's and Principal's guidelines / parameters, filing Customer wise Ocean Freight.

Directly procured business new shippers / exporters / forwarders / logistics companies and consignee / importers Key clients include: Outbound /Inbound.

Pivotal in constantly motivating and guiding the Sales force to target potential Exporters / International Freight Forwarders / Custom House Agents.

Successful in convincing Cosco customers in understanding the essence of E-commerce in today's world and the future it has from now on.

Attended Cosco E-Commerce Regional Seminar / Training held in Dubai for promotion of the line's own Portal.

Along with my Sales teams have given personalized service and attention to Cosco customers by offering special ocean freights etc and entertaining clients regularly.

Obtained maximum support for the organization by regularly meeting clients and introducing Services rendered by Cosco Container lines. Acquired exposure on Logistics, Cargo Management, and Sea Transportation etc. Successfully booked Less Than & Full Container Loads (LCL/FCL) for Cargo for various sectors on the Far Eastern, South African destinations Gulf.

Regularly corresponded with Principals and Overseas Counterparts for Sales leads in case of CIF / C&F and FOB on the Outbound / Inbound fronts, Special Freight Requests, Loading pre-alerts, Hazardous Cargo Requests etc.

Maintained Ocean Freight Tariff, Long Sailing Schedules, and Display Charts for Vessel Routings of various Trade Lanes. Offered the same depending upon the customer's requirements.

Regularly assisted the Documentation Dept, which helped in enhancing knowledge on terms of Negotiable Documents.

Ability to coordinate and communicate effectively with Management at all levels & perform detailed sensitive assignments with dependability.

Gas & Electricity London U.K (LEB)

Sales Supervisor from Dec 2001 to Dec 2002

LEB Energy is one of the UK's largest energy companies. This company was active in prompting domestic electricity & Gas in London.

Reporting to sales director, I was responsible for Building & developing sales ad visors team in central London Managing a team of 10 sales ad visors to achieve region target monitoring region achievements

Supervising the daily activities of assigned sales territories to meet and exceed yearly sub team goal.

Make sure that all the inside sales representative achieve the knowledge of product as required.

Identified the coaching and training needs and take necessary steps to accomplish desired results.

Preparing all required reports related to sales, marketing feedback, sales campaign and team territory management activities.

Supervised and trained interns and temporary staff.

Maintained expert knowledge of all content and products delivery systems.

Managed assigned team travel expense budget.

A.A.AL MOOSA GROUP Dubai

Sales Executive from Jan 1996 to Jan 2001

ARENCO Group, established in the early 70's by Abdulla Ahmed Al Moosa as an architectural and engineering firm, has since grown into enterprisers with business interests in Architecture and Engineering Consultancy, Interiors design, Real Estate, Hotel Apartments, Furniture, Manufacturing of Mattress, Lighting systems and transportation services. ARENCO REAL ESTATE was established in 1975 in Dubai to provide prime Residential and Commercial accommodation to meet the demand arising from vibrant economy; it has approximately 5,000 units of accommodation.

Its range of properties include apartments, villas, warehouses, offices, staff Accommodation and hotel apartments

Reporting to Sales Manager and being part of a team of 5 sales executives. Promoting real estate properties like Furnished & Unfurnished apartments. Close follow up with corporate clients. Follow up with account department for credit facilities/payments dues.

Education

MBA, Marketing

Osmania University Hyderabad, Telangana

Osmania University, Hyderabad, India MBA (Specialization in Marketing)

Bachelor of Science, Geology

Osmania University Hyderabad, Telangana

Other Certificates

Diploma in Computer application

Diploma in Airlines ticketing & Management

Diploma in SUN SOLARIS system administration

Languages

English, Hindi, Urdu, Telugu and Arabic manageable

Marital Status : Married (Three Children)



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