Romina Dufour

acs1nv@r.postjobfree.com *** Beech Street Waterbury, CT 06704 *203-***-****

Objective

Seeking a position in a forward-thinking company in need of planner/buyer with effective negotiation, planning and research skills that can contribute to the company’s brand, overall sales and logistics.

Work Experience

12/2013-Present Lex TM3 LLC Shelton, CT

Buyer (12/14-Present)

Strategic Planning and sourcing on raw material and long lead time components, works to achieve and/or surpass PPV department goal.

Contract negotiation; negotiates prices for spot buys and for contracts based on the quantities and dollar amount; vendor meetings and plant/distributor visits; develop and maintains vendor relationships.

Maintains VMI, Kanban and Consignment programs; coordinates returns and or repairs of products.

Maintains low inventory level with increasing inventory turns.

Reviews and processes purchase requisitions and purchase orders for our East, West, Florida and UK locations. Deliver client requirements while maintaining profit goals.

Analyzes, identifies and communicates information regarding purchase orders utilizing approved and non-approved vendors; identifies; researches and resolves problems relating to purchasing issues.

Works closely with our Engineering, Quality and Receiving department in regards to receiving proper parts and documentation for all Military orders.

Collaborates with R&D on new project launches in sourcing, negotiating and timely delivery of required inventory to support first article and projected sales; collaborates with sales and marketing on finished goods forecast.

Coordinates with Production on productions so that customer demands are met. Works with the Warehouse department on inventory discrepancies; assists in cycle counts and companywide inventory.

Coordinates with our freight forwarders and UK location for on time delivery of our ocean shipments for all 3 of our US locations.

Publish purchasing metrics to company.

Jr. Buyer- Expeditor (12/13-12/14)

Reviews and processes purchase requisitions and purchase orders, purchase order adjustments and invoices. Develops and assists with implementation of processes for efficiency improvements; provide customer service and departmental support.

Assists in preparation, analysis of Request for Proposal (RFP) with suppliers for efficient delivery of products and services; tracks and develops report to identify progress of cost saving initiatives and process efficiencies for the organization.

Analyzes, identifies and communicates information regarding purchase orders utilizing approved and non- approved vendors; identifies; researches and resolves problems relating to purchasing issues.

Works closely with Accounts Payable and the Receiving department as it relates to purchases and invoicing discrepancies.

Develops departmental communications; maintains and updates departmental files and databases; contributes to and support departmental initiatives.

Participates in department meetings and in-services as necessary.

Expedites late or hot orders with vendors and also maintains constant contact to assure on-time delivery of other orders.

Other duties as assigned.

03/08- 11/2013 Henkel Corporation Rocky Hill, CT

Account Manager (03/12 -11/2013)

Manage processes and communications with customers (internal and external) through multiple channels, ie. Phone, fax, EDI, email, website, Henkel POD.

Prioritize tasks in order to supply superior service to all Key accounts.

Resolve crisis situations while not jeopardizing customer relationships.

Manage the order process for multiple business groups with various ATP and service rules.

Make appropriate service decisions based on knowledge of the business strategy and goals for each customer and product.

Manage customer expectations by clearly communicating our commitments to the customer (ie. Delivery dates or problems resolution).

Recommend process changes to increase efficiency of operations and service to customers.

Develops and maintains pro-active business relationships with customers, and where applicable, Key Account Manager (KAM) decision makers and sales representatives.

Independently and effectively prioritize daily tasks, and follow up on resolutions that ensure customer satisfaction.

Investigate and resolve routine requests and customer complaints.

Interact with internal and external areas to resolve issues accordingly.

International Trade Specialist (03/08-03/12)

Provide product pricing, availability, delivery information to international affiliates.

Process orders for international shipment manually.

Prepare documentation to meet export compliance regulations as well as customer specific demands. This documentation includes but is not limited to; preparing proforma invoices/packing lists, Bill of Ladings and freight forwarders SLI's.

Determine best shipment method of hazardous material according to the destination country's import laws. Determine Export Control Classification Number (ECCN), Harmonized Tariff Schedule and Schedule B. Knowledge of ITAR/EAR regulations. Requesting ITN numbers thru the US Census Bureau website.

Work with the planners, shipping, freight forwarders and carriers on expedites.

Knowledge of designated countries import/export laws.

Process RMA of returned goods.

Process Credit/Debit memo.

Work with international counter part if goods are being held by customs or have been denied due to the Knowledge of the REACH program.

Handle any cultural barrier that may arise.

AES Certified.

07/06-10/07 Cartus Corporation Danbury, CT

Client Services Consultant

Maintains an assigned caseload, while delivering impeccable customer service to external and internal customers.

Administer client’s relocation program/policy to transferring customers.

Single point of accountability for the day to day interactions with relocation transferees.

Counsels on best utilization of resources.

Coordinate with all internal departments/functions to ensure successful transferee experience.

Provide marketing assistance, home sale and home finding assistance and mortgage services.

Oversees the appraisal, inspection and equity funding process.

Coordinate the shipment of household goods, destination services and expense management.

Demonstrates ability to introduce and promote other Cartus revenue generating services/products to the transferring customers.

03/05 – 07/06 Superior Closing Services Milford, CT

Legal Assistant

Receive and review documents to make sure they are correct, print closing documents.

Prepare HUD Settlement Statements and final closing documents.

Review the title report to ensure all stipulations have been satisfied.

Search any pending issues and address them accordingly.

Schedule Closings requested by the lender or broker.

Prepare package and assigns closer for closing.

Act as a liaison between lenders, brokers, loan officers, closing agents and attorneys.

Assist Post Closing with verifying closing documents are signed and dated.

08/01 - 03/05 Savin Corp. Stamford, CT

National Account Services Specialist (7/02-3/05)

Receive new orders from dealers and sales reps on my designated accounts.

Review documentation for compliance with National Account program guidelines.

Perform credit checks for purchase business prior to shipment.

Forward documentation for lease business to leasing company prior to shipment.

Upon order approval communicate with all parties involved for timely delivery and install.

After shipment confirmation, receive inventory into database in preparation for billing.

Forecast what will or will not bill for the month.

Invoice order to customer for purchases and to leasing companies for leases.

Responsible for billing at month end closing and ensuring funding within 5 days of install.

Responsible for processing commission payments to originating and installing locations.

Process credits/rebills and funding changes.

Runs and reconcile open order and ship not bill reports for applicable categories and missing contract report.

Lease – End Administrator (8/01-7/02)

Contact liaison for the leasing companies, Savin branches, warehouses and dealers.

Review Master Lease agreement when contract has come to term.

Coordinate equipment pick - ups.

Work damaged equipment issues with the warehouses. Negotiate recourse payoffs with leasing companies.

Track missing assets and payments.

Get checks out before deadline dates.

Keep track of status of all National Accounts.

Send notification letters to sales reps when the End of term is coming up.

11/99 – 08/01 Union Pen Greenwich, CT

Account Coordinator

Account management.

Sales and Data Entry.

Customer service and Telemarketing.

Tracked orders and maintained monthly quota.

04/98 – 11/99 People’s Bank Bridgeport, CT

Customer Service Representative

Cardholder inquiries (telephone).

Solve encoding errors.

Account maintenance.

Retrieve lost or misplaced payments.

Education

APICS New Haven, CT Certification in Supply Chain management ( Est.2017).

Sacred Heart University Fairfield, CT, Business Administration.

Hampton University Hampton, VA, Sociology.

Skills

Windows, Word, Excel, Oracle, SAP, Access, PowerPoint, AS400 database, E-Cabinet, Lotus Notes, ATLAS, Attach mate, M2M, Fluent in French

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