LANETRA LESHAY JACKSON

**** ****** ***** **** ***. 10-A, Charleston, South Carolina 29407 • Home: 843-***-**** • Cell: 843-***-**** • acs18l@r.postjobfree.com

Professional Summary

Guest Service Agent accomplished at transposing large amounts of data with accuracy and speed. Highly organized and detail-oriented.

Customer service and sales professional successful at improving customer retention rates and growing revenue. Organized, motivated and hardworking with proficiency in MS Office. Guest Service Agent with background in the Car Sales industry looking for a position in a high-growth company with ambitious sales goals.

Friendly and enthusiastic Guest Service Agent who consistently meets customer service satisfaction goals. Attentive Customer Service Representative with 4 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. Retail professional with extensive knowledge of the fashion industry, including current trends. Enjoys helping customers find stylish and affordable clothing and accessories. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Detail-oriented Cafe Barista highly effective at multitasking in competitive, high-energy and fast-paced environments while juggling multiple priorities.

English-speaking Barista skilled at all aspects of customer service and espresso drink preparation. Focused on creating positive customer experiences.

Dependable Barista with cashiering and customer service background. Trained in proper food and drink preparation, as well as safe food handling procedures. Friendly, charismatic barista with two years in a bookstore cafe. Strong passion for coffee drinks and excellent service. Regularly performed cashiering, inventory and store closing duties. Skills

Strong verbal communication Flexible

Extremely organized Dedicated team player

Data management Merchandising

Exceptional customer service Stocking

Cash handling Upselling techniques

Exemplary customer service Retail sales

Customer-focused Active listening skills

MS Windows proficient Customer-oriented

Quick learner

Multi-line phone talent

Word processing

Professional and mature

Work History

Guest Service Agent, 09/2010 to 06/2014

Rick Hendrick Chevrolet – Charleston, SC

l Answered an average of100 pluscalls per day by addressing customer inquiries, solving problems and providing new product information.

l Greeted customers entering the store to ascertain what each customer wanted or needed. l Politely assisted customers in person and via telephone. l Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

l Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. l Served as the main liaison between customers, management and sales team. l Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

l Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

l Maintained cleanliness and presentation of stock room and production floor. l Directed calls to appropriate individuals and departments. l Helped drive sales goals and achieve monthly quotas. Cafe Barista, 09/2009 to 04/2010

Books-A-Miliion

Books-A-Million Orleans Road l Greeted customers entering the store to ascertain what each customer wanted or needed.

l Described product to customers and accurately explained details and care of merchandise. l Politely assisted customers in person and via telephone. l Communicated with vendors regarding back order availability, future inventory and special orders. l Provided an elevated customer experience to generate a loyal client?le. l Answered product questions with up-to-date knowledge of sales and store promotions. l Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

l Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. l Bagged, boxed or gift-wrapped sold merchandise per customer's request. l Assisted customers with food selection, inquiries and order customization requests. l Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.

l Maintained cleanliness and presentation of stock room and production floor. l Built long-term customer relationships and advised customers on purchases and promotions. l Helped drive sales goals and achieve monthly quotas. l Organized store merchandise racks by size, style and color to promote visually appealing environment. l Routinely answered customer questions regarding merchandise and pricing. l Designed displays to make the store experience interactive, engaging and reassuring. l Replenished supplies, bags and other materials at each cash wrap. l Set up and explained new membership contracts.

l Recommended alternative items if product was out of stock. Customer Service Specialist, 10/2014 to Current

JcPenney – Citadel Mall

Operated a cash register for cash, check and credit card transactions with 100% accuracy. Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Welcomed customers into the store and helped them locate items. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Answered customer telephone calls promptly and in an appropriate manner. Determined customer needs by asking relevant questions and listening actively to the responses. Education

High School Diploma: 2008

West Ashley High School - Charleston, SC