Amanda V. Fulcher

***** **** ***.

Denham Springs, La. 70706

225-***-****

acs0il@r.postjobfree.com

OBJECTIVE

To obtain a position in a setting where my skills can be put to work and provide excellent services.

EDUCATION

Remington College - Baton Rouge, La

Pharmacy Technician Diploma, January 2005

GPA - 3.84

CERTIFICATIONS

3rd Place Customer Service Rep in United States for all Avitat FBO’s

Computer Software (98, 2000, XP, Windows 7, Windows 8.1)

CPR Trained

OSHA

ADMINISTRATIVE SKILLS

Answering Phones/Multitasker/Unicom/Line Service Radio Communication

Crystal Reports Sage Mas 200 Software/General Invoicing

FBO Manager Software/TFBO Software/ADP Software

Microsoft Word/Excel Spreadsheet

Advocate Flight Logs/ Timeshares

Accounting/Balancing reports

Detailed Oriented / Root Cause Analysis

Typing skills 48 WPM

10-Key by touch

PHARMACEUTICAL SKILLS

Prepare Labels, Retrieve Medication from Inventory

Count/Pour Medications into containers

Medical Terminology

EXPERIENCE

Landmark Aviation (Formally Louisiana Aircraft LLC) - Baton Rouge Metro Airport

March 2008 - Present

Fuel Service Coordinator / Customer Service Representative

Duties:

Aviation Parts Inventory

Fuel Inventory on truck sheets/meter readings

Fuel ordering on daily basis

Airline Fuel Inventory

Customer fuel inventory purchased by bulk loads

Customer Fuel Invoicing

Hangar Rent Invoicing

Fuel Inventory on Charters for Football / Baseball / Basketball / Volleyball Teams

Fuel Inventory on diversions

Fuel price survey calling within all regions of United States

POS machine / FBO Manager Software / 2 yrs experience with TFBO Software

Unicom Radio

Advocate Flight Logs / Timeshares for the previous owner of Louisiana Aircraft, LLC / one aircraft / 3 shares / November 2011 – Present

Books Hotel Rooms / Arranges Catering upon request / Reserves Rental Cars as well as car and driver

Excellent Communication between Customers / Coworkers

Initiate or Renew Lease Agreements

7 years exp. at KBTR location with Base / Transient Customers

Develops a trusting long lasting business relationships successfully

Timekeeping through ADP / Vacation & Sick Time en Temporary Replacement in Manager Responsibilities Dec 2014 – Mar 2015

Trained employees throughout 6 1/2 yrs of employment/Supervised Training

- Create customer accounts

- Daily balancing of cash box

- Daily Invoice/Closing Reports

- Monthly Closing Reports

- Monthly Statements

- Credit/Rebill Invoicing

Frontier Airlines - Baton Rouge, La July 2007- March 2008

Customer Service Agent

Duties:

- Assisted passengers on/off-board the aircraft

Answering phones/multitask

Lost luggage/providing information for deliveries

Re-booking passengers because of delayed flight/cancelled flight

Jet Bridge Certified & Ground Security Coordinator

Walmart - Zachary, La 2004-2007

Pharmacy Technician

Duties:

- Translating Rx's (prescriptions) with the correct drug/dosages with the directions

Customer service with filling medications, Insurance Billing

Answering phones/window customer service

Stocking the medications

Ordered medications when low on stock

Customer Service with calling doctors about their medication/refills

Counted every pill in each container in the pharmacy/ kept up with inventory

Sykes - Ponca City, OK 2003

Computer Technician

Duties:

- Assisted customers with online services

- Troubleshooting software/modems/routers and Internet difficulties

- Assisted customers setting up their e-mail accounts

- Answering phones/Call Center

- Customer service/multitask

Sonic Drive Inn - Zachary, La 2000-2002

Waitress

Duties:

- Customer Service

- Took orders from customers/brought orders to the customers

- Answering phones/Stocked all merchandise

- Prepared all food/beverages/shakes/desserts

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