Pierre Walters

Email: acs0ch@r.postjobfree.com Phone: 301-***-****

Systems Administrator

Over 8 years of Systems Administration experience in multi-platform systems environment; Proficient in hardware/software installations and configurations; network administration. Significant experience troubleshooting system and application issues, security monitoring, data migration and restoration; digital document storage; workflow and inventory management

Technical Experience

Systems – Windows Server 2012-08; Windows 8, 7, XP; Linux – Suse, Centos, Ubuntu; Apple OS X; iOS; Android; RIM

Technologies – Microsoft Deployment Toolkit (MDT); Microsoft Exchange 2010, 2007, 2003; Office 365; Microsoft Office 2007, 2010, 2013; Microsoft SharePoint 2007, 2010, 2013; Active Directory; SCCM; Powershell; IIS; Apache web server; VMware (vSphere, vCloud, AirWatch); Amazon Web Services (AWS); Citrix XEN Server; Simpana CommVault (Backup/Recovery); VOIP; Lync 2013, 2010; WebEx; Adobe Connect; Clarizen, Remedy, JIRA (Ticketing Systems)

Hardware/Security – CACS solutions, RSA SecurID; Barracuda Web Security Flex and NG VPN; Websense Web Security; TrendMicro; Symantec Endpoint; Cisco ASA VPN; Webroot Secure Anywhere; PRTG Network Monitor; Kaseya

Professional Experience

ALTA IT Services / Conference of State Bank Supervisors (CSBS),Washington, DC

Systems Administrator III

02/2015 - Present

Provide Tier 3 infrastructure support to 200 users and 30+ servers, while managing tasks and requests through Clarizen ticket management system

Build, maintain and deploy images via Microsoft Deployment Toolkit (MDT) to CSBS employee workstations

Coordinate and implement weekly system maintenance to include security patch updates, application upgrades, and performance tuning/testing.

Windows Server Administration – install, configure and provide support to IT system hardware and software components in day-to-day operations; maintain virtual machine environments using VMware administration tools; deploy software applications to clients using Group Policy Objects (GPO)

Interface with vendors to configure, diagnose and resolve issues related to network switches and routers (Cisco Layer 3), maintain wireless access points including load monitoring and rebalancing

Perform routine system monitoring (PRTG, SCOM) to ensure the availability of all infrastructure hardware, server resources, systems and key processes, analyze system and application logs, and verify completion of scheduled jobs

Investigate and troubleshoot all hardware and software failures, respond to alerts, client notifications and vendor escalations

Manage and maintain backup servers for Disaster Recovery (restoring systems and files), asset management databases for hardware inventory and software licenses; firewall configuration and intrusion detection

Active Directory Administration – Manage user entitlements (account activation/deactivation), user group maintenance, user data restoration and monitor for account dormancy

Administer Lync/SMART board for video conferencing and train staff on its integration

New West Technologies, Washington, DC

Systems Administrator II

05/2012 – 02/2015

Manage the daily operation and maintenance of 50 + virtual and physical servers, including the infrastructure for office locations in the Washington DC Metro area and remote locals

Install and configure operating systems (Windows, OS X, Linux), build and deploy system images to client computers; upgrade storage arrays and RAID controllers

Coordinate and apply OS updates through group policies and perform application patch updates

Administer and troubleshoot Citrix XenApp and XenDesktop systems and applications to ensure high level of availability for 500 + clients

Sharepoint 2010 deployment and re-launch to 2013 – Administer site design, build, adjust file storage limit, and migrate existing file data

Build a new process to add user accounts and assign group rights using Microsoft Active Directory

Perform network analysis (e.g. traffic, connect time, transmission speeds, packet sizes, and throughput), troubleshoot outages and recommend procurement, removals, and modifications to network components

Configure network hardware (e.g. servers, hubs, routers, switches) to ensure security compliance

Spearhead VOIP systems migration, maintain telecom services, and resolve voice and video issues on Cisco and Polycom devices

Monitor Remedy and Spiceworks ticketing system, provide technical guidance and recommendations to resolve tier 2/3 issues within company specified SLA

Create and maintain documentation for all new processes, including application deployment, configuration, troubleshooting and resolution path for knowledge integration

Discovery Communications, Silver Spring, MD

Systems Administrator

10/2007 – 05/2012

Provide Tier II technical support for over 30,000 school districts across the Americas, Europe, and Asia

Troubleshoot client media issues, network management tools, Network Share Devices (NAS) and education website errors to ensure seamless usage of digital assets across multi-platform environments (Windows, OS X and Linux)

Install and configure Windows, OS X, and Linux Operating Systems

Create virtual (VMWare) environments, build workstations using standard image, install custom applications via pre-established installation scripts for in-house testing and analyzing website anomalies

Assist in upgrading storage array by installing new hard drives and RAID controllers

Work with District Network Administrators to configure, monitor and update 2,600 servers

Responsible for invoicing, configuring, and tracking inventory of Dell servers, storage arrays and Phantom USB drives sold to clients

Perform application and OS updates of company issued iOS and Android tablets

Provide technical guidance/recommendations on media streaming system requirements for clients

Coordinate progress and priority of issues escalated to the development team and provide clients with detailed issue status from JIRA

Document troubleshooting and resolution path to provide training for Tier 1 support team

Assist with Quality Assurance (QA) testing of software and website enhancements, leveraging the system development life cycle process

Verizon Wireless, Hanover, MD

Technical Support Engineer

6/2000 – 8/2007

Provided tier 1 help desk support to internal customers including the maintenance and support of personal computers, local networks, software and hardware installation

Tracked, monitored and resolved system trouble tickets in Remedy

Created and updated business operation trend reports for Help Desk Manager

Assisted with projects related to testing requirements including test phases, level of effort and duration of testing activities

Coordinated with development and operations to implement and maintain test environments

Participated in strategic planning and process improvement initiatives

Coordinated testing efforts during maintenance windows

Education & Training

University of Phoenix

Associates of Arts in Information Technology

05/2007 – 08/2009

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