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Azim Lalany,

*** ******** ***** # ***,

Barrie, ON, L4N 5A3,

Home phone: 705-***-****

Cell phone : 705-***-****

Email : acs0bn@r.postjobfree.com.

Fifteen years of customer service and now having completed computer science program, I am seeking an opportunity in your organization, where I can demonstrate my customer service skills as well as computer knowledge abilities combined with interpersonal skills.

PROFILE:

I speak English, French, Hindi, Gujarati, Kutchi, Swahilli and Swedish.

Reliable, punctual and dependable customer service representative. Excellent communicator with effective listening skills . Positive, self motivated and eager to learn new skills. Self conscious person, capable of working productively with minimal supervision. Calm, patient, friendly in nature and a team player.

SKILLS:

Extensive customer service experience and able to exceed expectations.

Install configure and maintain hardware and software.

Analyze and trouble shoot software and hardware problems. Understand networks and networks security.

Azim Lalany,

108 Edgehill drive #703,

Barrie On, L4N 5A3

Windows XP, Windows 2000, Windows 2007,Server 2003, troubleshoot and reduce downtime.

Excellent knowledge of shipping, receiving and warehouse management including certified forklift operator and first certified.

EDUCATION:

High school from 1964 to 1968 in Government Secondary school and Computer Science program at Everest college in Ottawa in 2007.

WENGER"S LTD;

Production department supervisor.

Took on many complex tasks, including overseeing and feeding production department, ordering components both local and overseas. Custody of valuable inventory.

Managed in house bonded warehouse.

Monitoring of incoming traffic. Thorough knowledge of Canada customs.

From 07/04/73 to 08/31/1994.

NIAGARA MIST:

Production and Warehouse manager, manage inventory.

Have products packaged by size as required.

Skid package, ship and receive merchandise, using dollies and forklift, prepare bill of ladings.

Have production schedule ready before employees arrival.

From 05/31/2010 to 01/31/2014

CONVERGYS: ( CALL CENTER)

Azim lalany,

108 Edgehill drive #703,

Barrie On, L4N 5A3

Customer service representative.

Help customers with billing issues, change rate plans

and add or remove features from the phone plans.

Trouble shoot equipment and or order new equipment.

Bonused for my out standing performances. Recognized

for my low talk time and schedule adherence.

from 01/06/06 to 04/18/2010.

TREATS:

Trained in food business .

Customer service cash and receiving.

from 09/01/94 to 04/30/95.

SWISS CHASLET:

Kitchen manager. Employees scheduling.

Took care of opening and closing of the restaurant.

Cash, weekly inventories and banking.

Trained for safe serve at Humber college in Toronto.

From 05/01/95 to 12/31/2000.

DAIRY QUEEN:

Manager at Byward market in Ottawa.

Trained in Minneapolis as a manager.

Trained to calculate food costs, labor costs and sales reports. Communications with head office in Burlington

via emails.

From 01/02/2001 to 08/31/2002 ( same owner as above)

HARVEYS:

Aim lalany,

108 Edgehill Drive #703,

Barrie, ON, L4N 5A3

Manger at baseline location in Ottawa.

Trained in Montreal, all aspects of the restaurant.

Provided district manager with weekly food costs, labor costs, sales and inventories. Ordered products and managed payroll.

From 09/01/2002 to 12/31/2004. ( same owner as above.)

Contact this candidate