Robert J. Robinson

Computer Support Analyst

Citizenship

United States

Education

Currently Persuing a Business Administration Degree with IT Concentration

Colorado Technical University

Projected completion of November 2015

Electronic

Community College of the Air Force - Biloxi, Mississippi

Professional Registrations/ Certifications

A+ Certified

Summary of Expertise

• Active Directory (6 Years last used 2013)

• Administration and Management (4 years)

• Adobe Photoshop and Writer (5 years)

• Application Packaging and Installation (2 Years)

• Cisco routers and switches (7 years last used Present)

• Citrix development and support (3 Years)

• Citrix Metaframe XP (3 Years last used 2006)

• Citrix Secure Gateway (6 Months)

• Citrix XP Metaframe (3 years)

• Compaq Laptops, Desktops and Servers support (10 years last used 2011)

• Databases Lotus Notes and Excel (10 Years last used 2013)

• Dell Server and Desktop Support (10 years last used 2013)

• Drive Image Pro (2 Years last used 2003)

• Exchange server administration (7 years)

• Extensive knowledge of support for all OS and server conflicts to include DLL and registry errors (10 years)

• Genesys (2 Years last used 2002)

• Ghost Networks (10 Years last used 2013)

• Group Policy Administration (4 Years)

• HP Printer and desktop Support (17 Years last used 2013)

• IBM Laptop Desktop and Servers Support (8 years last used 2011)

• Languages Java (Exposed)

• NBX Phone Systems (6 Months last used 2004)

• Neoware (3 Months last used 2004)

• Networking TCPIP, DNS, AD, Firewall and Wireless (7 years)

• NFuse (1 Year used 2004)

• Office Tools Microsoft Office Suite (12 Years last used 2013)

• Operating Systems Windows 98 (6 Years last used 2003)

• PBX (2 years last used 2003)

• Peoplesoft (2 years last used 2004)

• Project life cycle hardware and software (8 years)

• SMS and other software deployment tools (6years)

• Snagit (2 years)

• SQL Server (5 Years last used 2013)

• Sun Microsystems (3Years last used 2010)

• Trend Microscan

• Unix (2 Years last used 2006)

• VB Scripting (6 Months)

• Windows 2000 Professional and Server (3 Years last used 2004)

• Windows 2003 Terminal Services (3 years last used 2013)

• Windows 2003, 2008, 2012 Server (9 Year last used Current)

• Windows NT Professional and Server (6 Years last used 2004)

• Windows XP and Media (8 years last used 2013)

• Wyse thin client support with RDP and ICA (7 years)

• HTML5, CSS3, javascript,

• jQueryUI or similar javascript UI components.

• Javascript

• Converting visual designs to HTML using both Dreamweaver and natural artistic ability.

• Chrome Developer Tools

Professional Background

March 2015-Present: Automation Systems & Controls Inc.

● Desktop support for Owens Corning Aiken

● Currently working with MCOE and desktop team for an SAP project.

● Responsible for working with vendors for all desktop, server and printer maintenance.

● Make recommendations for improvements to network infrastructure and educate end users on new procedures per Owens Corning.

November 2014-March 2015: Project Services Group SRNS 766-H

• Develop training for WBT

• Extensive use of Lectora training development software

September 2012-November 2014 Robert Half Technology, Crane Merchandising. Network Services Analyst.

• Network administration to include vRanger backup monitoring, ARCserve backup administration, project management, desktop support, VPN support, network monitoring and reporting, audio visual support, badge system support, telephony support, AS400 administration.

• Currently providing support in a manufacturing environment that includes creating projects for IT team; responsibility for SOX audits; weekly, bi-monthly and monthly backup of administration for both AS400 and network; administering voice mail environment and ensuring stability; daily reporting of any and all network related issues; and ensuring compliance with regards to industry leading best practices.

January 2011-present: Clinical Pathology South East (Mullins). Site Systems Administration.

• Network administration, telephony, desktop support, move add and change, Active Directory Administrator, interfacing.

• 500 users over Georgia and South Carolina with some remote clients in Florida.

• Managed day-to-day operations and oversaw testing for the lab.

• Excellent written, oral and customer service skills.

• VOIP with Cisco, as well as digital sets installed.

• Oversaw and approved any changes to the network environment.

• Contacted outside vendors for support or information.

• Documented all changes and recommended to IT Director.

• AD experience with group policy, add and remove, as well as permissions.

February 2009-March 2010: Sitel North America - Augusta, Georgia.

• Learning Manager.

- Oversaw 14 direct reports and responsible for developing training curriculum for Verizon Wireless Pre Paid, Cigna Medical/Dental and HP.

- Interviewed and screened potential new hires and developed learning plans for current staff in the midst of a 300-personnel ramp up and Alltel migration training.

- Training had to be completed by October 2012 with training for 600+ employees.

• Senior System Administrator.

- Supported day-to-day IT operations to include desktop support and server administration.

- Trained employees on common business practices pertaining to IT.

- Supported 600+ end users both remote and onsite.

- Worked closely with vendors for proprietary software and server support.

November 2007-January 2008: InfoPro Group - Augusta, Georgia. IT Manager.

• Day-to-day operations or IT staff.

• Call trend analysis and server management.

• Network Administrator Windows 2000, 2003 and Citrix XP Meta.

• Created e-mail accounts and login scripts.

February 2007-November 2007: CSC - Augusta, Georgia. Managed Desktop Support.

• Provided desktop support and training to end users at E-Z-GO Textron.

• Level 2 technical trainer.

• Created end-user manuals and service department manuals for procedures within IT.

• Conducted Team Building training to meet Service Level Agreements.

Professional Background (Continued)

October 2005-February 2007: Misys Healthcare Systems - Augusta, Georgia. Branch Manager for Aiken/Augusta Market.

• Provided support to doctors' offices and hospitals, as well as managed 115 clients located throughout the CSRA for Misys, the leading hardware and software vendor for Electronic Medical Records, and for Misys Tiger (appointments and billing).

• Responsibilities included complete network site setup and support. Use of AIX, Citrix and Windows 2003 server.

• Managed day-to-day operations and ensured seamless functions to ensure patients and healthcare providers communicated to help drive down medical costs.

August 2004-September 2005: Bellsouth - Augusta, Georgia. Desktop/Server Support (Contract).

• Provided desktop support for sales and service departments.

• Involved in major hardware upgrade of 162 PCs.

• Utilized Ghost to create image desktops and manage site built images to streamline the process of reimaging.

February 2004-August 2004: Verizon Wireless - Columbia, South Carolina. End User Support/Network Support (Contract).

• Provided support for remote locations all over South Carolina including Myrtle Beach, Florence, Hilton Head and Columbia.

• Configured and supported Compaq laptops, HP desktops and POS systems.

• Repaired and maintained HP and EPSON printers.

• Configured routers and switches for network.

• Responsible for maintenance of Telco closets to include wiring and configuration of local network.

• Extensive use of Cisco networking equipment including router and switch configuration.

• Created accounts in Active Directory as well as maintained current standards for security and permissions.

• Tested T1 lines for connectivity and data flow.

• Installed and configured NBX telephones, setup telephone system from DMARK to NBX and configured hunt groups for sales clients and administrative personnel. Active tester for a system as being migrated to Cisco voiceover IP. Provided client with better use of their current Cisco network. All systems configured and maintained remotely from Greenville, South Carolina server hub.

• Supported clients connected to Citrix server emulator programs that required administration to use. Troubleshot issues within Citrix and applications that use it. Using Nfuse on Citrix Metaframe XP, manipulated how the client's application would be viewed and edited by the user, which was a web-based application for tracking orders that were maintained through the Citrix Server.

• Supported Blackberry Enterprise Server and configured handheld Blackberry equipment, a technology in the process of being utilized by managers and sales reps, which included e-mail routing and address book sync, extensive testing and implementation of the BES Server Blackberry rollout, keeping logs and records of user issues and concerns, and working with the BES Administrator to work out existing issues.

Professional Background (Continued)

November 2003-February 2004: Electrolux - Augusta, Georgia. Desktop/Server Support.

• Provided technical support for onsite and remote locations all over the U.S. and abroad.

• Supported Cisco VPN Client for remote access.

• Created accounts and permissions for users.

• Utilized Peoplesoft implementation and configuration for major transition to Windows 2003 Server with Active Directory implementation from Citrix Server Farm.

• Imaging of laptops and desktops for deployment.

• Installed Neoware thin clients to new and existing users.

• Involved with creating images for laptop deployment.

• Involved in dealing directly with vendors (IBM and Cisco) to ensure that all configurations used in the image would work throughout the entire deployment process.

March 2003-September 2003: RBMG - Columbia, South Carolina. Senior Client Services Support.

• Responsible for client services and desktop support.

• Provided desktop support for 400+ clients.

• Responsible for QRM (Quantitative Risk Management), a SQL-based application, including training clients keeping documentation of any known issues, working closely with the DBA to create proper database administration to ensure application would forecast the market, and monitoring the application to ensure the data generated was of functional use.

• Used Ghost to rollout Windows 98, 2000 and XP to client's desktops and laptops.

• Assisted in Citrix server installation and troubleshooting.

• Network Administrator for users.

• Created accounts and permissions for all users.

• Monitored and configured servers, switches and routers.

March 2002-March 2003: GlaxoSmithKline, RTP - North Carolina. Desktop Services Manager for Siemens Business Services.

• Initiated contract, initiated logistics and increased IT proficiency by 100% within 45 days after taking over as Manager.

• Coordinated with vendors to have parts for PC and laptops.

• Trained 14 employees on new processes implemented by Siemens.

• Maintained training records and developed training tools to better support our client.

• Kept extensive databases on call resolution and customer satisfaction ratings.

• Key member in implementation of Lotus Notes rollout.

• Tested Windows XP compatibility with hardware and software compatibility.

• Dealt directly with software and hardware vendors ensuring that the client was on the cutting edge of technology and was being provided with the best possible support.

• Briefed IT directors on status of contract with hard numbers, graphs and surveys.

• 90-day contract ramp-up accomplished within 45.

• Disaster Preparedness Team Lead during ice storm.

• Successfully repaired 100 downed systems within 48 hours.

• Remote desktop support with SMS.

• Network Administrator Support and Citrix Metaframe XP support.

Professional Background (Continued)

August 2000-March 2002: Siemens Business Services - Statewide, North Carolina. Senior Customer Engineer/Network Administrator.

• Provided 24/7 support for major accounts within Siemens including network support for military bases and the U.S. Senate.

• Provided warranty services for major computer/server vendors.

• Trained new hires and currently employed technicians.

• Dealt directly with vendors regarding warranty and non-warranty issues.

• Connected client to applications on Citrix server farm.

• Network Administration support for all accounts including tape drive replacement and configuration, and account creation and permissions.

• Supported AS400 series print server.

August 1998-August 2000: McCall Thomas Computers - Aiken, South Carolina. Lead Desktop Support Specialist.

• Provided support for Department of Energy at Savannah River Site.

• Responsible for support of 1,000+ desktops and printers.

• Desk-side training for clients in need of knowledge.

• Involved in GroupWise to Microsoft Outlook rollout.

• Remote desktop support with PC Anywhere.

• Involved in Windows 95 to Windows 98 rollout.

February 1994-August 1998: United States Air Force - Biloxi, Mississippi. Personnel Systems Management/Electronic Warfare.

• Provided technical support for military and civilian personnel.

• Briefed NCOs and Officers on day-to-day operations.

• Responsible for computer maintenance during wartime situations.

• Trained new recruits on systems troubleshooting and repair.

• Performed board-level troubleshooting with state-of-the-art technology.

References:

Carolyn Thorpe SRNS Site Trainer 706-***-****

Chris Ward former coworker 803-***-****

Contact this candidate