Julie P. Harlow

*** **** ****** *********, ** ***50

240-***-**** acrzye@r.postjobfree.com

MANAGEMENT PROFESSIONAL

ANALYST PROJECT MANAGER SYSTEMS LIFECYCLE MANAGER HEALTHCARE IT ANALYST BUSINESS ANALYST

A dedicated and results-driven Management Professional with a proven track record of success in developing and implementing business processes. Skillful at identifying problems, thoroughly analyzing them and applying effective solutions. Able to productively work as a valuable team member as well as independently. Ability to efficiently communicate internally and externally at all levels. Highly trustworthy, discreet and ethical. Capable of successfully completing multiple tasks simultaneously. Adept at developing creative and successful client solutions. Maintain positive business relationships that are important to the overall success of the organization. Seeking a challenging position with a fast-paced and innovative organization where I can apply my experiences and continue to learn and grow.

AREAS OF EXPERTISE

Project Management (Healthcare)

Client Financial Systems

Unix Provisioning

Leading Hardware and Software Technical Refreshes/Migrations

Application Support

Analytical Skills

Client Relations/Satisfaction

System Analyst

System Development

Quality Assurance

Change Management

System Development Life Cycle (SDLC)

Joint Application Design (JAD)

Disaster Recovery

Staff Development/Training

Problem Resolution

Reconciliations

Business Development

Internal/External Communication

Resource Management

Technical Skills: Hardware: management of installation of IBM AIX pSeries, IBM Zseries Linux, HP Linux, IBM MVS, HP Unix, HP MPE, Sun Systems, and Digital Systems. Software experience: Oracle, DB2, UDB, Sybase, Terradata, MQ Series, HACMP, Network Dispatcher, Citrix, and Microsoft Suite of Applications.

PROFESSIONAL EXPERIENCE

KAISER PERMANENTE, Silver Spring, MD 2006 - Present

Project Manager, Life Cycle Management (2010 – Present)

Managed life cycle of UNIX (AIX, Sun Solaris) hardware and system software.

Apply skills and expertise in developing and executing Infrastructure Technology Technical Refresh plans for key portfolio and business areas.

Successfully minimize planned outages and slash infrastructure operating costs.

Lead the execution of analysis and updating of infrastructure assets by strategically prioritizing assets with an End of Lease (EOL) and End of Service Life (EOSL).

Ensure all Tech Refresh projects yield returning or decommissioning older Technology to reduce un-forecasted maintenance expenses.

Project Manager, Program & Release Management (2009–2010)

Efficiently performed system analysis, design, led the evaluation and implementation of new technology and managed application/system implementation efforts.

Effectively managed the evaluation and implementation of new Member Interactive Technology for the Capitol Hill Medical Office Building.

Successfully lead the application and system implementation integration efforts (of Kaiser Northern California Applications) for Mid-Atlantic States.

Project Manager Consultant Specialist, Disaster

Recovery, Enterprise Engineering (2008–2009)

Expertly performed analysis for key Disaster Recovery Business Infrastructure

Areas of knowledge applied included: system architecture, design, testing and execution.

Provided comprehensive Business Continuity and Disaster Recovery plans ensuring Organizational and National compliance standards were met.

Lead Technical Consultant, Availability Master Program,

Enterprise Engineering (2006–2008)

Led technical system projects from inception to implementation through project assessment, analysis, design, software/hardware acquisition, systems development and testing across multiple platforms.

Conduct cost/benefit analysis to determine the optimal system solution for Kaiser Permanente Information Technology systems.

Created, developed and implemented strategies for program-wide life cycle management.

Analyzed and validated proposed lifecycle plans per project, emphasizing improvement of lifecycle governance and CAPEX budgeting process.

EDUCATION

Master of Arts Coursework, Business Administration, American University, Washington, DC

Bachelor of Science, Business Management, University Maryland, College Park, MD

Certifications:

ITIL Certification V1, May 2003

ITIL Certification V3, Dec 2012

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