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Customer Service Sales Representative

Location:
Richmond Hill, ON, Canada
Posted:
October 07, 2015

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Resume:

CUSTOMER SERVICE REPRESENTATIVE

Strong Relationship Builder Customer Focused Detail-Oriented

Over seven years of successful experience in sales and customer service

Highly analytical with effective multitasking skills to complete duties in timely manner

Advanced knowledge of Microsoft Office and Siebel CRM system

Team player, dedicated and hardworking with focus on the customer’s needs

Excellent communication skills in English and Spanish

CORE COMPETENCIES

New Business Development

Negotiation

Marketing Strategies

Time Management

Customer Relations

Data Analysis and Strategic Planning

Data Base Management

New Product Introduction

WORK EXPERIENCE

SHREDDING SPECIALIST (2014 – Present)

Shred-It Canada

Shred-it was one of the first paper shredding companies in the world, and today we've grown to be a global leader, providing secure document destruction service

Provide comprehensive day-to-day operational support to Shredding Team

Improve methods, schedules, activities, lead times and overall documentation

Promote communication and teamwork among staff to accomplish operational goals

Handled routine customer calls regarding status of orders and after sales service

Enter data for daily visit reports from CSR into binders

Responsible for the continuous improvement of load quality, staging, efficiency, and zoning

Perform daily inventory to ensure all work material items are stocked up to adequate levels

MANUFACTURING SUPPORT ASSOCIATE (08/2014 – 10/2014)

TS Tech, Newmarket-Ontario

Ts Tech Canada is a company dedicated to the manufacture of seats for Honda automobiles.

Provided heavylift-assembler to the company

Followed given standard work instructions to assemble parts properly

Followed quality objectives and customer service codes

SALES REPRESENTATIVE (2012 – 2014)

Biotech Laboratories

(Pharmaceutical Industry) – Biotech is a company dedicated to the manufacture, marketing and commercialization of pharmaceutical and massive consumption products.

Received award for best product launch by implementing all key marketing messages during roll play

Increased market share by 10%, in 2013 by giving monthly individual product presentations to 10 pediatricians in private practice, outlining the cost benefit and overall effectiveness of multivitamins over a 1 year period

Identified potential physicians through IMS Health program in order to find new clients

Evaluated market behaviors by developing and implementing a detailed territory plan to get more prescriptions

SALES REPRESENTATIVE (2008 – 2011)

Roche Laboratories

(Pharmaceutical Industry) – The Roche Group has brought many highly effective drugs onto the market and is a world leader in innovative cancer drugs. Other areas of focus include viral infections, metabolism, central nervous system disorders and inflammatory diseases.

Liaised with 15 dermatologists and 10 cardiologists doing bimonthly visits to develop regional strategies increasing their level of satisfaction over 6 months

Participated in ATD (Therapeutic Dermatological and Aesthetic updates) annually in order to promote commercial brands based on strong product knowledge

Developed long-term relationships with dermatologists in order to promote 5 products: Calcipotriol and Betamethasone Dipropionate, Calcipotriol, Fusidic Acid, Isotretinoin, Tacrolimus by regular and semi-monthly visits to physicians who prescribed key products

Entered data for daily visit reports to Siebel CRM system, resulting in updated and accurate records to close the sales process

ADDITIONAL WORK EXPERIENCE

Sales Representative - Organon Laboratories (2006 – 2008)

P&G Merchandaiser – Grupo Maxima Distributions (2005 – 2006)

Customer Service Representative – Enelven (2002 – 2005)

Internships - La Verdad Newspaper (2002 – 2002)

ACADEMIC CREDENTIALS

B.A. Mass Communication – Branch: Print Journalism 2002

URBE University – Maracaibo, Venezuela



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