CUSTOMER SERVICE REPRESENTATIVE
Strong Relationship Builder Customer Focused Detail-Oriented
Over seven years of successful experience in sales and customer service
Highly analytical with effective multitasking skills to complete duties in timely manner
Advanced knowledge of Microsoft Office and Siebel CRM system
Team player, dedicated and hardworking with focus on the customer’s needs
Excellent communication skills in English and Spanish
CORE COMPETENCIES
New Business Development
Negotiation
Marketing Strategies
Time Management
Customer Relations
Data Analysis and Strategic Planning
Data Base Management
New Product Introduction
WORK EXPERIENCE
SHREDDING SPECIALIST (2014 – Present)
Shred-It Canada
Shred-it was one of the first paper shredding companies in the world, and today we've grown to be a global leader, providing secure document destruction service
Provide comprehensive day-to-day operational support to Shredding Team
Improve methods, schedules, activities, lead times and overall documentation
Promote communication and teamwork among staff to accomplish operational goals
Handled routine customer calls regarding status of orders and after sales service
Enter data for daily visit reports from CSR into binders
Responsible for the continuous improvement of load quality, staging, efficiency, and zoning
Perform daily inventory to ensure all work material items are stocked up to adequate levels
MANUFACTURING SUPPORT ASSOCIATE (08/2014 – 10/2014)
TS Tech, Newmarket-Ontario
Ts Tech Canada is a company dedicated to the manufacture of seats for Honda automobiles.
Provided heavylift-assembler to the company
Followed given standard work instructions to assemble parts properly
Followed quality objectives and customer service codes
SALES REPRESENTATIVE (2012 – 2014)
Biotech Laboratories
(Pharmaceutical Industry) – Biotech is a company dedicated to the manufacture, marketing and commercialization of pharmaceutical and massive consumption products.
Received award for best product launch by implementing all key marketing messages during roll play
Increased market share by 10%, in 2013 by giving monthly individual product presentations to 10 pediatricians in private practice, outlining the cost benefit and overall effectiveness of multivitamins over a 1 year period
Identified potential physicians through IMS Health program in order to find new clients
Evaluated market behaviors by developing and implementing a detailed territory plan to get more prescriptions
SALES REPRESENTATIVE (2008 – 2011)
Roche Laboratories
(Pharmaceutical Industry) – The Roche Group has brought many highly effective drugs onto the market and is a world leader in innovative cancer drugs. Other areas of focus include viral infections, metabolism, central nervous system disorders and inflammatory diseases.
Liaised with 15 dermatologists and 10 cardiologists doing bimonthly visits to develop regional strategies increasing their level of satisfaction over 6 months
Participated in ATD (Therapeutic Dermatological and Aesthetic updates) annually in order to promote commercial brands based on strong product knowledge
Developed long-term relationships with dermatologists in order to promote 5 products: Calcipotriol and Betamethasone Dipropionate, Calcipotriol, Fusidic Acid, Isotretinoin, Tacrolimus by regular and semi-monthly visits to physicians who prescribed key products
Entered data for daily visit reports to Siebel CRM system, resulting in updated and accurate records to close the sales process
ADDITIONAL WORK EXPERIENCE
Sales Representative - Organon Laboratories (2006 – 2008)
P&G Merchandaiser – Grupo Maxima Distributions (2005 – 2006)
Customer Service Representative – Enelven (2002 – 2005)
Internships - La Verdad Newspaper (2002 – 2002)
ACADEMIC CREDENTIALS
B.A. Mass Communication – Branch: Print Journalism 2002
URBE University – Maracaibo, Venezuela