Pamela D’Silva

Edmonton, AB T*X *T* 780-***-**** acrzxo@r.postjobfree.com

Resourceful Inside Sales & Customer Service Representative

Deliver Customer Satisfaction with Accurate Quotes & Short Turnaround Times Reduce Costs

Possess diverse sales, customer service, and office administrative background and international experience in oil and gas industry. Excellent multitasker who utilizes superior organization skills to consistently achieve deadlines while meeting or exceeding customer expectations and company objectives.

Reliable independent and team contributor who works well with minimal supervision. Build trusted relationships with teams and customers, effectively establishing rapport through high degree of professionalism and confidentiality.

Expertise in:

Customer Relationships Time Management Administration skill & General Accounting Practices

SAP CRM Accpac IFS MS Word, Excel, PowerPoint

Professional Experience

Roda Deaco (Guardian Personnel Company – Contract) July to October 2015

Inside Sales / Order Desk

Handled 25 – 30 domestic customer service and administrative tasks, including, quotes, and orders.

Communicated closely with clients, via telephone and email, building customer rapport through quality sales and service.

Submitted quotations in timely manner and on spot quotes..

Processed sales orders through IFS Program and confirmed delivery time for production, meeting customer requirements.

GRENCO ENERGY SERVICES (Division of GE Oil & Gas Co), Edmonton, AB 2013 to 2015

Inside Sales / Customer Service Representative

Handled 15 - 20 international and domestic customer service and administrative tasks, including tenders, quotes, and orders.

Communicated closely with international clients, via telephone and email, building customer rapport through quality sales and service.

Submitted quotations in timely manner, meeting deadlines.

Compiled necessary documents for formal tenders, including certificates, and drawings, ensuring tender were submitting before deadlines.

Processed sales orders through SAP Program and confirmed delivery time for production, meeting customer requirements.

Provided customers with written and verbal support on goods quoted and supplied, ensuring customer satisfaction and continued patronage.

Coordinated with engineering and production teams to confirm on compliance of products manufactured and to follow up on orders, verifying provision of correct equipment for customers.

Processed customer orders in Welltrack and store locations in Progression, easily learning and using new programs.

Performed customer-service follow-up, including correspondence, surveys, and quotation follow-ups, tracking customer feedback and new customer prospecting.

TOP-CO LP, Edmonton, AB 2008 to 2013

International Customer Service Representative

Handled customer service for 30 – 40 international accounts, including communication and preparation / submission of quotes.

Compiled documents for formal tenders, including bid bonds, certificates, and drawings, meeting deadlines for delivering quotes and tenders to customers.

Processed sales orders, confirming delivery time for production, keeping customers informed of expected order arrival dates.

Provided customers with written and verbal support on goods quoted and supplied, ensuring customer satisfaction.

Pamela D’Silva acrzxo@r.postjobfree.com Page Two

TOP-CO LP (Continued)

Followed up on customer service, tracking feedback, identifying reasons for loss of customers.

Improved outcomes with new customers by ensuring customers were satisfied with quotes and support.

MASTER FLOW VALVE INC., Edmonton, AB 2006 to 2008

Technical Sales Assistant and Project Administrator

Provided assistance for project management processes, including day-to-day administration and creating / compiling correspondence material for meetings.

Prepared quote binders, gathering all correspondence for each customer.

Inputted orders and project information on Varnet system, supporting on-time processing of orders.

AADAC (Alberta Alcohol Drug Abuse Commission), Edmonton, AB 2006

Administrative Assistant to Regional Manager and Director of Finance (Temporary Assignment)

Provided full administrative support for 2 managers. Booked appointments, organized, and scheduled meetings. Answered and screened incoming calls.

Performed data entry and filed approved invoices, providing general accounting support for department.

SMITH INTERNATIONAL INC., Dubai, UAE 1995 to 2006

Executive Assistant to Regional Manager, Controller, and Vice President

Drafted and prepared confidential correspondence, bank drafts, reports, and presentations MS Office. Oversaw administrative activities, handled petty cash, maintained inventory, purchased stationary, and screened calls for regional executives. Prepared and inputted purchase orders and invoices on in-house system (Dillion).

Arranged executive meetings and training for entire region, including all travel arrangements.

Acted as Office Administrator for all staffing of projects, including handling visa documentation for staff and regional employees traveling internationally.

Assisted Human Resources with handling personnel files for region, including payroll.

Liaised with other departments, coordinating key personnel management.

Prepared and coordinated major tenders, meeting customer requirements.

Additional Related Experience

ANZ GRINDLAYS BANK, Dubai, UAE

Administrative Assistant, Credit and Marketing Department

ADVERTISING AVENUES, Mumbai, India

Executive Secretary, Client Servicing

FORTUNE PUBLICATION, Mumbai, India

Secretary, to the Chief Executive Editor

Education / Professional Development

Bachelor of Arts (BA), Sociology, University of Mumbai, Bombay, India

Diploma, Computer Applications, BITS Institute of Technology, Mumbai, India

Secretarial Diploma, Burnleys Institute, Mumbai, India

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