Cynthia Harris

***** **** **** ** #***

Tampa, FL 33625

acrzxe@r.postjobfree.com 813-***-****

Mortgage Banking Professional with 15+ years of experience providing quality assurance services. Skilled in audit and regulatory compliance, time management and productivity. Strong Analytical and problem solving skills with attention to detail and accuracy. Highly focused on interpersonal and customer service skills.

Additional competencies include:

Problem Solving

Research and Analysis

Microsoft Office Products

Written and Verbal Communications

Multiple Chase Systems: PEGA, Federated, CLM-LOS, CLOSER, IVAULT, ZIPPY PLUS

Other Technical Skills: OSCAR, LEAN, INTERACT

Compliance Training: REG E, AML, RESPA

PROFESSIONAL EXPERIENCE

JP MORGAN CHASE, Tampa, FL

Mortgage Support Services 2011-Present

MB Support Loan Specialist III

Replied to incoming document request originating from condition listed on the lender’s approval that were incomplete

Perform due diligence on loans by insuring files are complete, correct, and legible

Increased productivity by thorough knowledge of new Chase systems

Correspond with third parties to obtain necessary documents

Retrieve documents from multiple Chase systems

Report daily production results to management

MORTGAGE INVESTORS CORP

Quality Control Auditor

Quality control VA loans in accordance to VA, RESPA and company guidelines

Identified deficiencies during the mortgage loan review process

Research state guidelines to ensure company is in compliance

Generated and distributed compliance reports to management

Accountable for loans reviewed being salable to investors

Prepare for state audits of VA loans

Audit VA cancelled loans

BANK OF AMERICA, Tampa, FL

Claims Analyst II 2008-2010

Processed various claim types to include: ATM, debit card, and ACH transactions posted to checking/savings accounts

Perform account level research to resolve service requests

Follow up on existing/denied claims for clarification.

VERTICE, A SUBISIDARY OF WACHOVIA BANK, Tampa, FL

POST CLOSER 2006-2007

Coordinated and communicated effectively with closer, broker coordinator, underwriter, and settlement

Responsible for shipment of collateral and master files to warehouse bank and corporate office

Follow up with settlement agents daily to ensure the timely receipt of closing packages.

Review and audit loan files, and execute closing documents to ensure accuracy.

Entered loan document information into a management database.

Stack loans and closing documents

JP MORGAN CHASE, Tampa, FL

USD FUNDS TRANSFER INVESTIGATOR 2000-2006

Investigated and resolved inquiries received from instructional or corporate customers or Chase customer service officers

Maintained a working knowledge of all systems applications pertaining to the job as well as keeping a level of proficiency on system enhancements

Analyzed, prioritized, responded to, and resolved inquiries accurately and in a timely manner according to departmental standards.

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