Debbie Turner

410-***-****

acrzvs@r.postjobfree.com

Versatile professional adept at managing multiple projects providing exceptional customer support and management skills. Committed to strengthening interdepartmental collaborating, promoting high documentation standards and applying Microsoft Office capabilities.

Professional Experience

SunTrust Equipment Finance & Leasing Corp., Baltimore, MD – August 2005 – July 2015 Documentation Specialist

Provided and processed top tier documentation in a fast paced environment that supported the Equipment Leasing line of business. Championed top documentation standards while handling basic to complex transactions. Strong oral and written communication skills, communicating regularly with clients and vendors to ensure all service standards, policies, procedures and clients’ needs were all being met. Exercised core operational task associated while maintaining all documentation requirements for closings. Maintained escrow balances and transactions related to outstanding leasing contracts. Versatile and flexible in managing and maintaining title and insurance audits, supplies, logs, staff events and travel arrangements, prepare and distribute department meeting minutes and use of various database. Red Carpet Concierge LLC, Gaithersburg, MD - December 2011 to April 2015 Front Desk Concierge Supervisor

Manage front desk staff for a luxury high rise apartment building. Maintained and coordinated all resident maintenance request. Administered and maintained resident service tracking, package delivery, move-ins/outs and message systems while courteous service and the highest confidentiality of all resident information. Managed front desk guest-log to ensure security protocols were being followed, prepared monthly work schedules, payroll for staff and training logs. Bank of America, Baltimore, MD - November 1986 - February 2004 Check Fraud Analyst

Proactively identify fraud trends by utilizing and analyzing with the use of various tools and data structures. Investigate transactions to detect and mitigate fraudulent transactions while communicating sensitive calls to clients to verify the authenticity of transactions. Administrative support for general management team ensuring office activities comply with department policies and procedures. Communicated with clients and vendors maintaining the highest of confidentiality and ensuring quality service standards were being met. Maintained management’s calendars, travel and prioritized meeting request and identifying priority issues. Managed and maintained various database for files, records generating weekly reports. Established and organized filing systems while overseeing ordering and maintenance of office supplies. Initiated resolution process for customer service complaints to resolve issues in an efficient and timely manner.

Lil Dana’s Fashions, Baltimore, MD – January 2004 – January 2006 Manager

Completes store operational requirements by scheduling and assigning employees while following up on work results. Maintain store staff by recruiting and training. Identifying current and future customer requirements by establishing a rapport with actual as well as potential customers. Ensure availability of merchandise, maintaining inventories, formulating pricing policies, promotions and clearance by studying trends. Reviewing and managing operating and financial statements, payroll and travel arrangements. Education

The Art Institute of Pittsburgh – Interior Design Sept. 2008 - Jan. 2013 College of Notre Dame – Business Adm. Sept. 2005 – Jan. 2008 Community College of Baltimore – Business Adm.

Volunteer and Training

Teammates Activities Committee Jan. 2011 – June 2014 Diversity Business Council Jan. 2003 – Jan. 2004

Baltimore Lunchtime Toastmasters Jan. 2002 – Jan. 2003 Foundations for Leadership Jan. 2001 – Jan. 2002

Volunteer Council of Central MD Jan. 2000 – Jan. 2001 References

SunTrust - Geraldine Cobb 443-***-****

Insurance Coordinator, Supervisor Known for 10 years Bank of America – Pearline Rencher 410-***-****

AVP, Image Client Implementations Known for 29 years SunTrust – Cathy Paul 443-***-****

AVP, Documentation Team Lead Known for 7 years