RAJESH KANAGARAJ

Room No.*, *nd floor, Shivsakti Building, Kopar Gaon, Dombivali (W), Mumbai, India – 421202.

Contact- +91-982*******; E-mail: acrzqp@r.postjobfree.com, acrzqp@r.postjobfree.com,

SYSTEM ENGINEER, SYSTEM ADMIN / DESKTOP, L1 SERVER SUPPORT ENGINEER

Offering 8+ years of experience across IT Industry

PROFILE

A qualified and experienced professional with around 8+ years’ experience in IT industry with proven expertise in the latest trends and techniques of the field in terms of technology and management, with an inborn quantitative aptitude.

Presently performing in the capacity of Senior Associate Engineer as System Admin .

Proven technical/ competencies in structuring customized hardware and networking solutions to meet customer’s specific needs.

Resourceful and competent to create win relationship with Customers with managing customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms

Focused and hardworking professional equipped with thorough knowledge and technical understanding coupled with an analytic bent of mind and confident to take challenging assignments.

TECHNICAL SKILLS

Operating System

Windows XP, Win Vista, Win 7, Windows 8

Servers

Basic Knowledge Windows 2003, windows 2008

Networking

Basic networking knowledge, Hub, Switches, Network Infrastructure.

Hardware

All kind of desktop, laptops (IBM,HP,DELL,ACER, LENOVO)

EDUCATIONAL & ADDITIONAL QUALIFICATION

Completed Diploma in Electronics and Communication Engineer from Govt. Polytechnic Konam with 76% (2007) on TAMIL NADU University

Completed S.S.C from St. Aloysious Hr. Sec. School with 89.9% (2004) on TAMIL NADU University

Completed Hardware and Network, CCNA, MCSA from CMS Institute.

Completed VMwareCourse from ATTARI class

Certified of MCITP, MCP, Hardware

PROFESSIONAL EXPERIENCE

1) Working as Senior Associate Engineer– in HCL Infosystem Ltd.

From 4th June 2015 to till date.

Roles and responsibilities:

Handling Data center and server profile.

Handling Backup and restoration of server

Troubleshooting and maintenance VMware environment like HA, DRS, FT, V-motion, SV-motion, etc..

Monitoring VMware and reporting all movements

Upgrading VMware environment depend of latest (EXSI 5,5.5,6)

Planning and migrating physical server to Virtual environment

Resolving user accounts, shared drives issue by Active Directory services login

User creation and deletion and special permission and access to user from Active directory

Handling File server monitoring as well as given access to folder on file server with approval

Daily Monitoring server logs and take necessary action with approval of higher management

Daily Monitoring server disk space and take action regarding that

Given report of all activity to higher management on daily basis

Activity of sever hardware check manually every day

Monitoring server issue with tool Connectwise, Labtech, Kaseya

Remote Computing technologies including our Remote Desktop, Logmin tool, etc.

Applications installation and troubleshooting. Answering requests by phone, Chat, Email follow-up mail and Incident ticket.

Coordination with all domains like Server, Network, Voice and extraction of information within given timeframe to fulfill customer requirement (Monitoring & Follow-ups of calls in service IT, Rectifying any kind of problem if engineer is facing and to guide them for completing the call.

Taking the ownership of the activities and completing the same within the given time line.

Handling tickets with team, O/S Installation, Installation of Software Application,

Handling critical as well as escalated issues and resolving the same by keeping all updated.

Performing activity once informed by higher management

Co-ordination with vendor related hardware replacement and keep update with management as well as create gate pass of same of faulty hardware and send back to vendor

2) Worked as IT Engineer– in Lester Infoservices Pvt.Ltd.

From 2th June 2014 to June 1st 2015.

Roles and responsibilities:

Handling Remote support engineer profile.

Remote Computing technologies including our Remote Desktop, Logmin tool, Outlook Web Access and Blackberry, iPhone, ipad issues & configuration.

Applications installation and troubleshooting. Answering requests by phone, Chat, Email follow-up mail and Incident ticket.

Resolving user login accounts, shared drives issue by Active Directory services

Coordination with all domains like Server, Network, Voice and extraction of information within given timeframe to fulfill customer requirement (Monitoring & Follow-ups of calls in service IT, Rectifying any kind of problem if engineer is facing and to guide them for completing the call.

Taking the ownership of the activities and completing the same within the given time line.

Handling tickets with team, O/S Installation, Installation of Software Application,

Handling critical as well as escalated issues and resolving the same by keeping all updated.

Rolled out Antivirus Activity.

Resolution of antivirus related issues.

Configuring and Troubleshooting Intranet sites problems.

3) Worked as Engineer – Associate Engineer- customer service – L2 in AURUM Soft Ltd.From 23rd August 2010 to 31st May 2014.

JOB PROFILE ON Site of HINDUSTAN CONSTRUCTION COMPANY LTD

Roles and responsibilities:

Handling Senior Desktop Management Engineer profile

Handling the escalation Calls for TOP Management Users

Handling the polycom and Tandberg Video Conference

Managing CISCO Tele Presence - 7975 Device

Take responsibilities of maintained user security accounts for window Server 2003 including Desktop configuration, network connectivity, network access issues and printer connectivity.

Load new or update software and systems on existing equipment.

Ticket monitoring for Server on Labtech, Packet Trap, Geoescope, LogMeIn, Connectwise, Auto task, HP Open view.

Responsible for managing and monitoring LAN/WAN installation and arrangement for Network PCs performing connectivity, Printers, system setup, daily backup, network virus inoculation, hardware and software trouble shooting Etc.

Done installation and configuration of windows NT/2000/XP/professional, vista, Win 7 and applications.

Responsible for troubleshooting, installation, configuration and repairing computer systems.

Responsible for performing hardware and software performance regularly.

Managed Technical Support/Internal Consulting function and provided 2nd level support

Mail Configuration and troubleshoots of mails

Trouble Shooting the Printers, Network and Hardware problems

Formatting, Virus solution, upgrading, Backup & Restore.

Configure the IPhones, I pad, Blackberry mobile and any Android mobile and Tab

4) Worked as FMS Engineer– L1 in CMS COMPUTERS LTD

From Oct 2007 to August 2010

JOB PROFILE ON Site BAJAJ ALLIANZ:

Take responsibility to move all desktop from workgroup to domain. Load new or update software and systems on existing equipment.

Responsible for managing LAN/WAN installation and arrangement for Network PCs performing connectivity, system setup, daily backup, network virus inoculation, hardware and software trouble shooting Etc.

Done installation and configuration of windows XP/professional and applications.

Responsible for troubleshooting, installation, configuration and repairing computer Systems.

Mail Configuration and troubleshoots of mails

Trouble Shooting the Printers, Network and Hardware problems.

Passport Details:

Passport No:- L1772263

Date of Issue:- 15-05-2013

Date of Expiry:- 14-05-2023

Place of Issue:- THANE

Date of Birth: 10thMarch, 1989 Regards,

Language Proficiency: English, Hindi, Tamil

References: Available on request

Marital Status: Unmarried Rajesh Kanagaraj

Interest: Interacting with people, music

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