EDUARDO B. EVANGELISTA

**** * **** * *** RRD San Jose, Mandaluyong Metro Manila

Cellphone no: 093********/093********

Email: acrzpw@r.postjobfree.com

CAREER OBJECTIVE

To be a member of the company’s manpower workforce contributing to the attainment of the organization’s vision, mission, at the same time enhancing my knowledge and skills.

BPO SKILLS AND EXPERIENCE

Call Center Representative with over 5 years of quality experience as inbound (CSR) and inbound (TSR) agent. Areas of expertise include typing skills, computer proficient, conflict resolution and customer service. Proven ability to adopt new work load and work with minimum supervision.

EMPLOYMENT EXPERIENCE:

West Contact Services

June 11, 2014 to Present

Technical Support Representative – Comcast VidSik

Activate customer’s cable box and internet modem

Provide basic troubleshooting to the customer’s equipment to determine the main cause of the problem.

Provide high customer satisfaction resulting to first call resolution (FCR)

Schedule a technician appointment if internet modem or cable box is not responding to the activation signal.

24/7 Customer Philippines, Inc.

September 30, 2013 to February 28, 2014

Customer Service Representative – Kohl’s (Online Retail Account)

Answer customer queries regarding Kohl’s current promotions by email.

Gives accurate response to customer concern thru email.

Provide high customer satisfaction resulting to one call resolution.

Deliver the best customer service assistance both to the organization and to our customer.

Track customer’s shipment by contacting courier regarding the status of the customer’s package.

Startek International Limited

April 12, 2010 to June 26, 2012

Customer Care Representative – Comcast LNP (Local Number Portability)

Port In telephone number to Comcast

Providing information to customer regarding the number of days (porting grace period) the other provider can release the telephone number on their data base.

Doing some outbound calls to rival provider to urge them to release the telephone number.

Escalating the matter to the rival provider if the telephone number has not been release and the porting days has already finished.

Transcom Worldwide Philippines

July 7, 2008 to August 19, 2009

Chat Support Analyst – Comcast SIK Activations, Billing, and DTA Activations

Deliver world class customer service and build customer satisfaction and loyalty.

Activate customer’s cable box so that they can watch their cable tv programs.

Provide effective and timely resolution of a range of customer inquries.

Strive for first call resolution.

Increase the customer experience by providing information on new products, rate plans, and services through the website.\

Pacific Hub

April 28, 2007 to Sept 30, 2007

Customer Service Representative – Globe Telecoms

Answer customer queries regarding Globe’s current promos and services.

Provide high customer satisfaction resulting to first call resolution.

Deliver the best customer assistance to our customers.

SEMINARS WORKSHOPS ATTENDED:

Personality Development and Social Graces – Dec 15, 1998 PUP Sta. Mesa

Job Opportunity and Job Success – Feb 16, 1999 PUP Sta. Mesa

Film Showings and Seminar on Health and Earth Savers Movement – Sept 3, 1999

AIDS: Sharing the Challenge – Rotary Club Seminar – Sept 20, 1999

Lifelink Insurance Agency Inc. Seminar

Career Guidance Seminar/DOLE – Mar 24, 2006 PIT.

Communication Skills Training – People2Outsource, Inc.

SPECIAL SKILLS:

Great attention to details.

The unique ability to multi-task and work efficiently in a fast paced environment.

Ability to listen analytically and act accordingly.

Effective team player and results driven.

Strong communication and interpersonal skills.

Computer Literate – MS DOS, MS Windows, Microsoft Word, PowerPoint, Excel

OTHER CURRICULAR ACTIVITIES:

Singles for Christ member

Black Python Karatedo Club member

Earth Savers Movement member

Clean and Green Movement member.

EDUCATIONAL ATTAINMENT:

Bachelor of Science in Shipping Management

Palompon Institute of Technology

Palompon Leyte, Philippines

Date Graduated: March 29, 2006

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Bachelor of Science in Office Administration

Polytechnic University of the Philippines

Mabini Campus, Sta. Mesa Manila

4th Year Undergraduate.

PERSONAL DETAILS:

Place of Birth : Manila

Date of Birth : September 25, 1976

Nationality : Filipino

Civil Status : Married

Religion : Roman Catholic

Sex : Male

Height : 5 ‘ 6

Weight : 76 kgs.

Hobbies : Bodybuilding, watching

Movies, playing basketball.

REFERENCE:

Available upon request.

Contact this candidate