Curriculum Vitae

MUKESH KUMAR

***/**, ***** *****, *** Nagar,

Delhi-110035,.INDIA. +91-088********

: acrzpm@r.postjobfree.com

CAREER OBJECTIVE

To secure a responsible and challenging position in an organization where each assignment enriches knowledge & experience and adds leverage to owns potentials giving utmost job satisfaction.

Key Strength and Skill

Ability to handle customer complaints thorough knowledge in Customer Relationship Management with total experience of 9+ years with Safdarjang Motor Pvt. Ltd. (Gurgaon)

Aptitude to meet challenging goals

Composed in nature

Zeal to work hard, honesty and with dedication

Superior people management and communication skills; sound knowledge of process and system; and proven ability to work independently as well as a part of a team.

Aptitude to manage complete workshop in respect of maintenance of workshop, servicing of customer cars, Team of skilled and trained supervisors assisted by motivated workforce.

Interaction with company’s valuable customers and enhance product acceptance and customer satisfaction in a growing and competitive markets also taking care of JD power customers.

Analyzing the repeat job & remedial action taking Achieving set targets & involvement in overall Development of the company

To develop customers satisfaction index by taking care of JD power customers. Checking and analyzing repeat jobs.

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Working in Safdarjang Motor Pvt. Ltd. (Gurgaon) India

Service Advisor from August 2005 to 2010

Deputy. Manager after promoting from previous post 1 year

Service Manager from April 2012 to Till date

Previous Experience with different companies

Worked with M/s Galaxy Automobiles as a Technician One Year

Worked with M/s Shalimar Motors as a Technician 10 months

Worked with M/s Allied Motors as a Technician One Year

Worked with M/s Sri Durga Automobile Daewoo as a Technician 3.5 Years

Worked with M/s Badar Mulla & Bros. (Kuwait) as a Technician 4.4 Years

Worked with M/s Ring Road Honda as a Technician 1.2 Year

Technical Specialization in Different CARs

MARUTI SUZUKI

DAEWOO MOTORS

MITSUBISHI MOTORS

CHRYSLER

DODGE

HONDA

HYUNDAI

ACADEMIC AND PROFESSIONAL CREDENTIALS

ACADEMIC QUALIFICATION:

Passed 12th in year 1990 under the Board of CBSE Delhi (India)

Diploma in automobile engineering AMIMI

Trainings:

Basic course, Advance course, AT/MT course Maruti Udhyog Limited, Gurgaon (India)

Basic Course, Aggregate Course, AT/MT course DAEWOO MOTORS INDIA LTD (India)

Six Months Training by M/s Badar Mulla & Bros. (Kuwait) in (Chrysler, MMC & Dodge cars)

41 TE & LE Transmission Training (March 2002) by Daimler Chrysler Academy (DCA)

S A training SAP 1 and 2

SM training Level 1 and Level 2

Advance Experience:

Have used DRB-II, III (Diagnostic Readout Box) Version II, III for

American Cars

Multi use Tester (M.U.T.) for Mitsubishi Cars

Techo Meter use for Dual angle and Timing light for Maruti Car

PGM [FI] and HDS for Honda Car

G scan & HI- Scan for Hyundai Car

PERSONAL PROFILE:

Father’s Name : Sh. N.L. Sharma

Date of Birth : 7th Jan. 1970

Sex : Male

Marital Status : Married

Nationality : Indian

Languages Known : English, Hindi

Passport Details:

Number : L 1255910

Valid Up to : 20 May, 2023

Issued Place : Delhi

DECLARATION:

I hereby declare that the above information is true according to my knowledge.

Date:

Place: (Mukesh Kumar)

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