LUIS R GARCIA

* ***** ****

POUGHKEEPSIE, NEW YORK 12603

914-***-****

Objective: An interesting position with a growing company and to establish sound fundamental principals in customer relations.

Bi-Lingual Spanish/English

Experience: CABLEVISION W.NYACK, NY

ACCT EXECUTIVE 01/02/13-07/29/13

Residential promotions of cable products and services.

ADT SECURITY ELMSFORD, NY

SALES REPRESENTATIVE 10/24/11-12/30/12

Sell security solutions for businesses and residential

homes.

COMBINED INSURANCE OF NY NEWBURGH, NY

SALES REPRESENTATIVE 03/28/11-10/21/11

Insurance agent selling life/health/and disability policies.

HANNAFORD BROS. CARMEL, NY

BOOKEEPER 05/23/07-03/11/11

Executed daily operations of register reconciliations.

Verified details of business transactions recorded on

sale slips, invoice receipts, check stubs, and computer printout.

Ordered accounts receivables and account payables

Supplies verifying inventory upon receipt.

HUDSON VALLEY FEDERAL

CREDIT UNION NEWBURGH, NY

FINANCIAL SERVICES REP. 11/12/02-12/8/06

Responsible for interviewing customers to explain available financial services, including savings and checking accounts, individual retirement accounts, certificates of deposit, savings bonds and securities.

Responsible for obtaining credit records from credit reporting agencies for loan approvals.

Accountable for removing nightly deposits from automated teller machines and counting and balancing said deposits.

SUPERIOR FEDERAL BANK ORANGEBURG, NY

CUSTOMER SERVICE SUPERVISOR 02/1/00-05/31/02

Planned, directed and coordinated the activities of 30 employees engaged in receiving, investigating, evaluating and settling customer complaints.

Analyzed nature and complexity of complaints ensuring adherence to governmental agencies and company policies, recommending solutions as needed.

Trained 30 employees in customer relations and achieved significant improvements in their productivity.

Verified accuracy of employee settlements.

Trained staff in completing scheduled certifications.

Managed staff’s scheduled work hours, determined salaries, resolved conflicts and authorized to hire and dismiss as necessary.

SUPERIOR FEDERAL BANK ORANGEBURG, NY

COLLECTIONS REPRESENTATIVE 09/12/98-02/1/00

Responsible for collection calls on credit cards, auto loans, mortgages, and personal loans.

Analyzed credit bureau reports making suggestions for potential legal action when needed.

As a Lending Specialist, approved mortgages, reviewed appraisals and solicited sales.

Education: Orange County Community College Middletown, NY

Marist College Poughkeepsie, NY

References: Available upon request

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