Kevin W. Cooper

acrzm7@r.postjobfree.com 919-***-**** 4816 Landover Vale Way, Raleigh, NC 27616

Experience

Yardi Systems

Raleigh, North Carolina

****-****

Help Desk Analyst

Utilize a CRM for tickets. Tickets were received via email or phone. After triage the ticket would sometimes need to be escalated to the appropriate team or account manager to resolve.

Use Cisco, Go to Assist or Go to Meeting, to remote in to end users computer to fix issues or direct SOX Compliant end users how to correct an issue.

Operated in a Windows environment utilizing Word, Power Point and Excel.

Lowe’s Home Improvement

Durham, North Carolina

2005-2011

Department Manager

Use weekly and daily reports to increase sales and keep inventory at appropriate levels.

Communicate effectively with associates and customers to ensure customer service goals were being met.

Achieve budget and margin goals in assigned departments.

Skills

Technical

Use Citrix to remote in to end users computer to solve issues.

Assist over one hundred end users at any one time.

Effectively use Windows and Windows products to assist customers and create reports.

Leadership

Lead teams to accomplish customer service and budget goals.

Operate by SLA standards set forth by clients.

Take ownership of issues and see a resolution through to the end.

Education

Wake Technical Community College

Business Analytics

Currently Enrolled for Online Courses

Midland Techical College

Computer Science

2003-2004

Contact this candidate