SUMMARY

An enthusiastic, highly regarded, strategic Information Technology Manager with professional experience leading the support, enhancement, and development of business-critical networking solutions, user applications, websites, and desktop equipment. Possesses a broad range of experiences in management, leadership in planning, risk management, and definition of scope for information systems projects. Has been recognized by executive staff as an intuitive and dynamic ambassador of execution intelligence who mentors with purpose and understands that results are not realized in a vacuum, rather, they are harvested in the team.

QUALIFICATION HIGHLIGHTS

IT Manager

Project Management (SDLC)

Staff Management

System Audits

Policy Development

Application Delivery Manager

Relationship Manager

Website Manager/Development

Electronic Data Interface

Database Management

Systems Admin Support

Team Building

Process Improvement

E-Commerce Systems

Customer Service

PROFESSIONAL EXPERIENCE

Napptralistic Beauty, Milwaukee, Wisconsin Nov. 2008 – Present

Information Technology Manager

Responsibilities Include:

Efficiently manages the deployment of $325,000 ERP application, which automates and integrates core business process.

Oversees the establishment and execution of department goals and objectives to support achievement of the company’s strategic plan. Identifies, develops, and implements appropriate information technology infrastructure in support of system initiatives.

Develops tactical plans and ensures that all department responsibilities, including goals and objectives, budget targets, and performance metrics are met. Ensures the staff understands, and remains focused on, goals and objectives.

Acts as the key determiner for developing product-pricing structures. Integrated strategy into the ERPP system, which ultimately resulted in improved turnaround times for invoicing.

Prioritizes workflow of staff to ensure efficient utilization of resources and completion of work, develops standards and policies, and reviews written reports, papers, and correspondence for accuracy, consistency, style, and clarity.

Identifies and understands broad, complex issues at the company and determines their impact. Confronts problems decisively, taking timely and appropriate actions. Involves others in decisions when appropriate to take advantage of their talents and skills. Makes sound and difficult decisions that benefit the company, even when in conflicts with self-views.

Seeks and supports new ideas or innovative approaches to department work processes, while considering the company’s existing culture. Assigns technical projects to different team members according to area of expertise. Questions assumptions and conventional thinking and practice to continuously improve processes. Encourages and rewards creativity and diversity of thought.

Facilitates communications between internal and external stakeholders to develop specifications and requirements. Serves as the primary liaison for issues and obstacles resolution.

Stratagem, Menomonee Falls, Wisconsin June 2008 – Sept. 2008

Business Analyst/Project Management Consultant

Responsibilities Include:

Participates in the development and review of technical system requirements to validate that the system functionality is in alignment with business requirements.

Represents Member Services Systems in a leadership capacity in cross-functional corporate committees to gather and communicate any information needed for maintaining and enhancing customer service applications.

Supports or leads the process of screening, framing and modeling ideas for process improvements and cost savings.

Effectively identified business rules and process changes for integration, while collaborating with IT groups to ensure business requirements are accurate.

Functions as the primary liaison with the business teams, including organizing, scheduling, and leading/facilitating numerous project and requirement sessions on multiple small to medium sized projects.

Manage projects from planning through execution under the pressure of fast-paced, time-sensitive environments.

Developed and implemented test plans and procedures to appropriately troubleshoot and repair interoperability issues, successfully resolving program, and application compatibility problems.

Design/implement innovative customer solutions based on being a creative problem-solver with proven ability to analyze and translate complex customer requirements and business problems.

Defined and gathered requirements from business, functional, and non-functional users, while creating use cases, diagrams, and workflow analysis.

Johnson Controls, Inc., Milwaukee, Wisconsin Oct. 2006 - May 2008

Sr. Business Analyst

Responsibilities Include:

Developed integrated solutions to resolve highly complex technical and business issues, which plays a major role during system implementation, and is responsible for ongoing production support, and prioritizing system enhancements and implementation of new process and application modules.

Participated in re-platforming and re-engineering efforts essential to ongoing system support, staying abreast of business and technological changes, through analyzing current systems, needs analysis, considering system capacity, limitations, operation time and desired results.

Provides direct support to human resources by assessing and assigning user’s security for the systems as it relates to business needs, maintaining PeopleSoft system tables/trees, performing mass transactions, testing system environments, and providing customer support.

Acted as a mentor to entry and junior level analysts, providing leadership and direction as required.

Gathered and analyzed business requirements and interprets business needs and issues essential to support systems and implement solutions to technical and business issues of varying complexity. Acts as primary analyst on multiple, complex projects concurrently.

Children's Health Systems, Milwaukee, Wisconsin Nov. 2004 - Oct. 2006

HRIS Analyst

Responsibilities Includes:

Consulted with company leadership and staff to analyze business opportunities, working toward solutions and continuous improvement

Recommended process/customer service improvements, innovative solutions, policy changes, and variations from established policy to appropriate leadership prior to implementation. Served as a key liaison with third parties and other stakeholders. Utilized project management skills in the management and implementation of all projects.

Appropriately responded to clients inquires, analyzed problems, collected and organized documents for the preparation of projects planning and/or analysis, recommend solutions, and processed changes consistent with the business object model, performance metrics, and targets

Appropriately diagnosed and resolved internal and external client technical problems and system conflicts by troubleshooting and configuring various application products.

Developed, maintained, and supported use cases for all levels of projects, as well as, workflow, and process charts.

Served as a liaison with other internal stakeholders including HR, IT, Payroll, Compensation, and Benefits.

Effectively collaborated with internal clients and subject matter experts and development teams to ensure the successful implementation of improvements and solutions for in-house and third party software applications

Utilized natural leadership skills to collaborate with client teams to define the corporate strategy based on business goals, objectives, critical success factors, milestones, risks and strategic initiatives, and then developed creative solutions for internal and external clients.

United Government Services, LLC. Milwaukee, Wisconsin Aug. 2000 - Nov. 2004

Programmer Analyst

Responsibilities included:

Formally succeeded as a Business Analyst who was specialized for clients in the areas of: Medicare Secondary Payee, Human Resources, Payroll, Compliance, Accounting, and Finance.

Discussed requirements and data needs with users; advises on the feasibility of converting to automated systems and assists in formulating objectives.

Engineered designing, testing, and implementation for collaboration of application and mainframe and PC application development projects; executed system testing of interfaces between new and existing systems and provided on-site support for release of new systems.

Translated program specifications, utilizing appropriate computer languages, into programs of coded instructions.

Tests programs, analyzes output, and modifies as necessary to meet objectives.

Reviewed existing programs and then made impactful refinements, reduce operating time, and improve techniques.

Efficiently maintained documentation for project implementation and changes applications, utilizing Systems Development Life Cycle procedures.

Facilitated the description of future tasks, activities, operational elements, and information flows required to accomplish or support the operation architecture.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Masters of Science in Information Technology: Capella University, Minneapolis, MN (Present) * GPA: 4.0

Bachelor of Science in Management Information Systems: Cardinal Stritch University, Milwaukee, WI (12/2002) * GPA: 3.75

PMI Certification Curriculum: Aspen University, Denver, CO (2005)

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