Divina Kristina R. Ramirez

Home Address: Block 8, Lot 4-B Kamuning St., Violago Homes

Parkwoods Payatas, Quezon City

Contact number: 0915.452.3256, 0923.682.9905

E-mail address: acrzlw@r.postjobfree.com

To continually utilize and develop my knowledge and skills, particularly in project management and leadership, in an atmosphere of professionalism and commitment to company goals.

2003 – 2007 Bachelor of Science in Biology

University of Santo Tomas

España, Manila

1999 – 2003 Valedictorian

St. Patrick School

Project 8, Quezon City

1996 – 1999 St. Patrick School

Project 8, Quezon City

December 2012 – present Bid Manager

IBM Business Services Inc., Quezon City

“Manages bids in response to Request for Proposals (RFPs) with emphasis on creating high quality customer proposals while adhering to business control guidelines. Orchestrates the creation of the solution ensuring compliance and highlighting company value proposition. Ensures the smooth running of the bid for a project within the correct time and financial parameters. Works with teams collected together from line functions for temporary duration of the bid project. Coordinates with various departments (Pricing, Legal, Fulfillment, QA & Procurement) to complete the sales cycle.”

June 10, 2011 – December 2012 End to End Bid Support Specialist

IBM Business Services Inc., Quezon City

“Provides sales-related support to any business-approved opportunity in scope of the Sales Transaction Support. Such services would include but are not limited to bid facilitation, proposal development, document production, pricing, credit check & audit.”

April 16, 2007 – June 2008 Customer Care Representative

Convergys, Makati

“Conducts analysis and troubleshooting via telephone and restore customer’s internet service. Also troubleshoots in-vehicle security, hands free calling, turn-by-turn navigation, and remote diagnostics systems on vehicles in the United States.”

August 1, 2013 Achiever’s Circle Award Q2 2013

IBM Business Services Inc, Quezon City

“Bid Manager Divina Kristina Ramirez or Kris is one of the most distinguished employees of STS. Before being part of GBS Pilot team of Bid Managers in December 2012, Kris has been consistently one of the top Bid Support Specialists in the team. As recognition, she received three awards during the first Quarter of 2013 - Best BSS, Pillar Award, and STS Achiever's Circle Award. Despite being a new Bid Manager, Kris also consistently delivers great service to her clients and has received a commendation and a 100% Seller Sat survey on the second quarter of 2013.On top of this, Kris is also considered as one of the SMEs for the other processes in the organization. In the past, she has handled training of the Siebel process to GBS new hires as well as BSSs from all other brands within STS. She is also facilitating Process Training for the new hires for the O2O process.

Overall, Kris is not only a process expert but she also serves as a role model for commitment and positive attitude to her colleagues. On top of her knowledge and expertise, she makes a point to uphold all the IBM values.”

May 3, 2013 2013 Q1 Best Bid Support Specialist

IBM Business Services Inc, Quezon City

May 3, 2013 2013 Q1 Exceeding Expectations

IBM Business Services Inc, Quezon City

April 26, 2013 Pillar Award - Excellence in IBM IBM Business Services Inc, Quezon City

"Kris has been a key contributor during the Siebel Pilot in 2012 and has remained the subject matter expert on this process within the team. She has trained the rest of GBS as part of the O2O initiative, and in Q1, the Siebel pilot team of SWG, STG, GTS. Aside from this, she is also responsible for continuously updating the process documentation. From doing pricing and siebel, she has expanded her skill set to a bid manager and given the complexity of the tasks assigned to her, she still manages to receive 100% seller sat rating, no escalations to date. Her attendance did not falter and is consistent at 100% with no unscheduled leaves.”

April 26, 2013 Achiever’s Circle Award Q1 2013

IBM Business Services Inc, Quezon City

October 5, 2012 A-TEAM Award – The Best of IBM

IBM Business Services Inc, Quezon City

“This team started as a pilot team for the Siebel process in Q1. They were formed to support the entire GBS brand in NA with their opportunity number creation and opportunity record update requests. The team was able to quickly learn the process and meet expectations of the client in terms of volume and processing time. This led STH execs to decide to continue the process from pilot to steady state. In Q2, the team was able to further reduce the TAT from 3 days to 1 day. They have received several commendations from the GBS brand for this achievement.”

August 25, 2012 Exceeded Expectations Q2 2012 – Q2 Top

Contributor

IBM Business Services Inc, Quezon City

June 29, 2012 Innovation Award – Q1 2012 Top Contributor

IBM Business Services Inc, Quezon City

May - December 2013 Leader Foundation

IBM Business Services Inc., Quezon City

Communication for Leaders

Networking

Personal Responsibility

Managing Upward

Change Leadership

Motivation

Collaboration For Leaders

Self Management

Team Leadership

November 2, 2012 IBM Six Sigma Fundamentals

IBM Business Services Inc., Quezon City

November 21, 2012 IBM GPS Lean Six Sigma

Yellow Belt Training

IBM Business Services Inc., Quezon City

November 22, 2012 IBM Six Sigma Yellow Belt Test

IBM Business Services Inc., Quezon City

September 14, 2011 Getting Results By Building Relationships

IBM Business Services Inc., Quezon City

June 21, 2007 Customer Satisfaction Module

Convergys, Makati

May 3 – May 24, 2007 Product Specific Training for DSL

Convergys, Makati

April 16 – May 2, 2007 Communication and Culture Training

Convergys, Makati

2002 Speech Communication

Study Hall, Santolan, Quezon City

2001 Camp Math 8 Horizons

Ateneo de Manila University

2000 Vacation Church School Teacher’s Training

Church of the Risen Lord, UP Diliman

2005 National Medical Admission Test (NMAT) – 72%

Age: 28 Height: 5’3

Gender: Female Weight: 48 kg

Birthday: November 3, 1986 Religion: Catholic

Birthplace: Sampaloc, Manila Civil Status: Single

Nationality: Filipino

*References will be provided upon request.

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