Susan T. Sudol

704-***-**** acrzjx@r.postjobfree.com

LinkedIn URL

SUMMARY

Professional manager with extensive experience working with multiple major accounts for several large companies. Proven abilities in employee, contractor and customer management and relations. Client focused with strong relationship building with customer retention. Excellent interpersonal skills in communicating policy and procedure. Key strengths include:

Account Management Customer Relations

Contract Management Contractor/Vendor Management

Employee Relations Increase Customer Satisfaction

PROFESSIONAL EXPERIENCE

Ingersoll Rand - Trane, Charlotte, NC 2014-2015

Resource Coordinator

Managed moderately complex planning, coordinating, controlling and directing activities of operational resources. Delivered professional customer interaction, communicating with field technicians, supervisors and coordinating jobs with Project Managers.

Scheduled and guided a team of technicians throughout the service area, resulting in excellent customer satisfaction and service.

Maintained the database for monthly accounts and services that were expected for employee and customer relations.

Reconciled and validated reports which increased billing turnaround increasing customer compassion and growth.

Provided and promoted excellent interpersonal skills encouraging an increase in employee and customer compassion.

Nixon Power Services CO., Charlotte, NC 2008-2014

Project Manager/Major Accounts Coordinator

Managed major account contracts, renewals, revisions, updates and corrections of contracts for all service centers. Ensured accurate billing for major accounts.

Inspected and edited all company contracts for detail and accuracy reducing input error.

Provided on-going support for Account Managers resulting in strong relationship building and customer retention.

Oversaw major account billing strengthening the accuracy of billing for customer/vendor loyalty and retention.

ColonialWebb Contractors, Charlotte, NC 2005-2008

Service Coordinator

Performed daily requirements of an HVAC Service Organization to include: general office duties, operation of Service Dispatch System, sales support, payroll, and billing. Provide interface to the Retail Call Center Department and other duties as required.

Susan Sudol 704-***-**** Page Two

Performed office duties and executed tasks to fulfill the requests of the business, administering promptly, accurately and completely.

Provided excellent communication skills encouraging an increase in employee and customer retention.

Promptly provided precise accurate updated information when requested by the call center.

Home Helpers, Lake Wylie, SC 2004-2005

Caregiver

Provided trusted and courteous service specializing in non-medical, in-home companion care for the elderly, new mothers and those recuperating from illness.

Administered distinguished and trustworthy care for the elderly.

Executed professional devotion when clients needed transportation.

Piedmont Natural Gas CO., Charlotte, NC 1988-2004

Distribution Supervisor, 1994-2004

Directed the cost effective and efficient installation of mains and services. Promoted training through effective supervision, and supervised response to emergencies.

Engineered installation of mains and services and ensured accurate completion of records with established company procedures.

Ensured compliance for training and safety consistent with company policy and procedures.

Ensured professional response to emergencies executing results with emergency response and regulatory agencies.

Supervised ongoing training for field personnel to ensure safety requirements were met.

Operations Technician, 1988-1994

Conducted field previews, coordinated scheduling of installations, created requisitions with government for relocations.

ADDITIONAL RELEVANT EXPERIENCE

Department Manager for a large retail chain for three years.

EDUCATION

Bachelor of Science, Parks, Recreation, Tourism Management

Clemson University, Clemson, SC

TECHNICAL SKILLS

Word, Excel, Outlook, Dynamic Great Plains, Penta, Wennsoft

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