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Customer Service Manager

Location:
Miami, FL
Salary:
10.00 hourly
Posted:
October 06, 2015

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Resume:

Lorelei Chacon

Lorelei Chacon

P.O Box ****** Miami, FL 33144 929-***-**** acrzjg@r.postjobfree.com

Hospitality Generalist

Currently enrolled in FIU Bachelor of Hospitality Management with expected graduation of spring 2017

Extensive background in customer service and hospitality positions

Demonstrated success in hospitality, housekeeping and customer service roles

Hospitality and Customer Service

Hostess

Housekeeping Supervision

Scheduling

Training and Orientation

Bi-lingual Spanish/English

Customer Relations

HR Policies and Procedures

Microsoft Office

Interviewing/Prescreening

Employee Relations

Time management

Professional Experience

Jani KING -- North Port, FL

Supervisor of housekeeping at 3 contracted hospice house locations

Housekeeping Supervisor, 2015 to Present

Responsible for supervising 6 housekeepers in 3 different hospice house locations. Duties included training and orientation for new employees, scheduling, time keeping, staff/client relations, and maintaining inventory of housekeeping chemicals and equipment.

Key Results:

Played a key role in lowering operating expenses by 15% by controlling staff use of cleaning chemicals. Ensured all cleaning chemicals were used and diluted per manufacturer’s guidance.

Fostered a teamwork/open-door environment between housekeeping staff and hospice staff through constant communication both written and verbal.

Professional Experience (continued)

IHOP--Bronx, NY

Restaurant Hostess at leading breakfast chain

Hostess, 2011-2013

Responsible for greeting and seating customers as well as inspecting all utensils prior to place setting. Also served as needed as a cashier and waitress. Later served as acting manager as required.

MILFORD PLAZA New York, NY

Front desk management and guest services support

Hostess, 2008-2011

Responsible for overall support to Guest Services. Was also trained in reservations and concierge services and functions. Acted as front desk manager as needed as well as providing translation services between staff and guests. Additional duties included operating loss prevention program in concert with the security department.

Professional Experience (Continued)

Housing works New York, NY

Volunteer Advocacy public housing

Housing Administrative Assistant, 2011-2013

Responsible for providing assistance to the Housing Authority attorney. Duties included prescreening housing discrimination claims, assisting clients with application preparation and setting appointments for legal consultations. Also tasked with organizing outreach programs to certain demographic populations of homeless individuals

Education

Florida International University

Currently enrolled in the Bachelor of Hospitality Management: Tourism and Travel program

Expected graduation spring 20



Contact this candidate