Lorelei Chacon
Lorelei Chacon
P.O Box ****** Miami, FL 33144 929-***-**** acrzjg@r.postjobfree.com
Hospitality Generalist
Currently enrolled in FIU Bachelor of Hospitality Management with expected graduation of spring 2017
Extensive background in customer service and hospitality positions
Demonstrated success in hospitality, housekeeping and customer service roles
Hospitality and Customer Service
Hostess
Housekeeping Supervision
Scheduling
Training and Orientation
Bi-lingual Spanish/English
Customer Relations
HR Policies and Procedures
Microsoft Office
Interviewing/Prescreening
Employee Relations
Time management
Professional Experience
Jani KING -- North Port, FL
Supervisor of housekeeping at 3 contracted hospice house locations
Housekeeping Supervisor, 2015 to Present
Responsible for supervising 6 housekeepers in 3 different hospice house locations. Duties included training and orientation for new employees, scheduling, time keeping, staff/client relations, and maintaining inventory of housekeeping chemicals and equipment.
Key Results:
Played a key role in lowering operating expenses by 15% by controlling staff use of cleaning chemicals. Ensured all cleaning chemicals were used and diluted per manufacturer’s guidance.
Fostered a teamwork/open-door environment between housekeeping staff and hospice staff through constant communication both written and verbal.
Professional Experience (continued)
IHOP--Bronx, NY
Restaurant Hostess at leading breakfast chain
Hostess, 2011-2013
Responsible for greeting and seating customers as well as inspecting all utensils prior to place setting. Also served as needed as a cashier and waitress. Later served as acting manager as required.
MILFORD PLAZA New York, NY
Front desk management and guest services support
Hostess, 2008-2011
Responsible for overall support to Guest Services. Was also trained in reservations and concierge services and functions. Acted as front desk manager as needed as well as providing translation services between staff and guests. Additional duties included operating loss prevention program in concert with the security department.
Professional Experience (Continued)
Housing works New York, NY
Volunteer Advocacy public housing
Housing Administrative Assistant, 2011-2013
Responsible for providing assistance to the Housing Authority attorney. Duties included prescreening housing discrimination claims, assisting clients with application preparation and setting appointments for legal consultations. Also tasked with organizing outreach programs to certain demographic populations of homeless individuals
Education
Florida International University
Currently enrolled in the Bachelor of Hospitality Management: Tourism and Travel program
Expected graduation spring 20