Francis Agbulos – Delivery/Project Manager Page */3

FRANCIS AGBULOS

**** *. ******* **.

Gilbert, AZ 85295

acrzi7@r.postjobfree.com

602-***-****

Delivery / Project Manager – IT/SAP BASIS

SUMMARY

Fifteen (15) plus years experience in SAP BASIS administration and technical support gained from several SAP NetWeaver platform implementation projects. Over eighteen (18) years experience in systems administration and infrastructure, local/wide area network (LAN/WAN) maintenance, Data Center operations and security hardening. Acquired skill set in project management and support of business applications in a cloud (virtualized) environment. EMPLOYMENT HISTORY

Capgemini US LLC www.capgemini.com

Delivery / Project Manager – Technical (SAP BASIS) December 2006 to present Capgemini (acquired Kanbay/Adjoined, Inc. in August 2007) is headquartered in Paris, France and operates in 40 countries. We are, above all, a people company around 120,000 people in North America, Europe, South America and the Asia Pacific region. Management and support roles aside, our employees are grouped into four major disciplines (Consulting, Outsourcing, Technology and Local Professional Services), each of which is governed by its specific economic rules, and managed with its own profit.

SAP System Environments

Components : ERP, BW/BI, EP, CRM, SCM/liveCache, Solution Manager, XI, PO, Fiori, Gateway, Opentext

Application Platform : SAP NetWeaver, Business Process Consolidation (BPC), SAP BusinessObjects, Date Services, Information Steward Database System : SAP HANA, Microsoft SQL Server 2008/2012, IBM DB2 for 9.5 LUW Operating System : Microsoft Windows Server 2008/2012, VMware Virtualization, Suse Linux ES 11

Responsibilities:

Execute project management (complete life cycle) of several SAP Business Suite implementation for various companies which includes full end-to-end application and migration of infrastructure to cloud (virtualized) environment.

Manages and leads the technical support team (both on and off shore) to maintain the entire landscape and provide support to the business functional team in the transformation and implementation of the applications.

Coordinate all activities with the SAP Application design, SAP System Administration and Operations teams. Analyze, develop and maintain technical infrastructure that are within SAP best practices.

Create the technical design and implement solutions of ERP business systems, maintenance of the data dictionaries and database objects relevant to business processes. Manage the migration of ERP database and application configuration into cloud (virtualized) environment. Francis Agbulos – Delivery/Project Manager Page 2/3

Execute technical support duties and manage major projects such as OS/DB upgrades, application of Enhancement/Support Packs and installations. Client/database copies for maintaining consistent development life cycle, system refreshes, kernel upgrades, application of support package stacks, and security notes.

Change, correction and transport management, client strategy, system performance tuning and monitoring, OSS and Security Notes are part of the regular tasks. CaRD America, Inc. www.card-america.com

Senior SAP BASIS Consultant September 2001 to December 2006 CaRD America Inc. is an international mySAP.com consulting partner (based in Germany) providing software, implementation services, technical support and training. It specializes in the implementation of Product Lifecycle Management (PLM), Manufacturing Execution Systems (MES), and SAP™ R/3.

SAP System Environments:

Components : R/3 Enterprise 4.7, 4.6C & 4.6B, Business Warehouse 3.1, CRM 3.1 Application Platform : Enterprise Portal 6.0, Solutions Manager 3.2, SAP Web Application Server 6.40, SAP J2EE 6.20, ITS 6.20, Exchange Server 2003, Small Business Suite 2003 and Active Directory

Database System : Microsoft SQL Server 2000, Oracle RDBMS 9.2.0 Operating System : Microsoft Windows Server 2003, Red Hat Enterprise Linux Responsibilities:

Executed regular BASIS duties such as correction and transport management, client/database copies, system refreshes, kernel upgrades, application of support packages and OSS notes.

Performed SAP R/3 upgrades which include the operating system and the database server.

Implemented disaster recovery procedures, system backup/restore and high availability solutions such as off-site standby database.

Handled network/systems administration and installation services, technical support, capacity planning, disaster recovery and network optimization.

Supported technical services such as troubleshooting, system sizing, security, proactive system monitoring and performance tuning.

Provided advanced level of technical support for problem determination, resolution and escalation process.

Created scripts to automate tasks and document operating procedures and the system landscape.

Worked in collaboration with ABAP Developers and the Functional Team during implementation and regular operation.

SPI Solutions, Inc. www.spi-global.com

Technical Support Engineer October 1999 to January 2001 SPI Solutions is a certified SAP implementation partner and an established I.T. service provider. A subsidiary of SPi Global one of the world's largest and most diversified Business Process Outsourcing

(BPO) service providers in terms of clients, geographic presence, and capabilities. Provide services such as Knowledge Process Outsourcing (KPO) and Customer Relationship Management (CRM) with a global team of over 18,000 professionals.

Systems Environment: SAP R/3 4.0B/4.6B,Windows/UNIX, Oracle/SQL Server/Informix RDBMS, SAP R/3

Responsibilities:

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Performed general SAP BASIS technical support duties and troubleshooting services to its clients.

Provided proactive system monitoring of the entire SAP landscape (performance, workload, disc space, batch processing, batch job events, response times)

Performed all hardware/system setup activities as well as all software installation tasks including operating system, database and SAP R/3.

Executed regular BASIS duties such as correction and transport, client/database copies, kernel upgrades and application of support packages and notes.

Created system plans and documentations on disaster/business recovery plan, network resource policies and guidelines, backup/restore procedures and security requirements.

Provided installation and support, capacity planning, implementation rollout, regular maintenance, disaster recovery planning and network optimization services. Petron Corporation www.petron.com

Systems Analyst/Network Administrator – Technology Operations November 1991 – September 1999 Petron is the largest ISO 9000 certified oil company in the Philippines with a refinery capacity of 100,000 barrels per day. It has forty-two (42) remote bulk plants and 1,200+ service stations across the country with 1,200 employees.

Systems Environment: SAP R/3, Windows, Oracle/SQL Server RDBMS, SAP R/3, Motorola Frame Relay, 3Com Enterprise Network Switches, Netscape/iPlanet Internet-based solutions, Microsoft Exchange/IIS

Responsibilities:

Performed general SAP BASIS technical support, maintenance and administration services.

Conducted system sizing, system installation and implementation rollout.

Monitored system performance and executed workload analysis and tuning.

Created a disaster recovery plan for mission-critical applications.

Implemented the IT infrastructure and several enterprise mission critical projects.

Project Lead/administrator of enterprise e-mail, high-speed networking and structured cabling system, and nation-wide frame-relay telecommunication infrastructure.

Implemented the Internet/intranet web site, nation-wide internetworking and data center server-farm.

Supervised a team for IT Help Desk support (like PC hardware and software support) to all users across all offices, bulk plants and depots nationwide. TECHNICAL CERTIFICATIONS

SAP NetWeaver’04 – SAP Web AS for MS SQL Server Certified Technical Consultant (CTC) Microsoft Certified Systems Engineer (MCSE)

HP Certified Professional - Accredited Systems Engineer (ASE) Certified 3Com 3Wizard Network Consultant

Disaster/Business Recovery Planner - Certified

Work experiences prior to November 1991 will be provided upon request. References will be provided upon request.

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