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Customer Service Accounting

Location:
Houston, TX
Posted:
October 06, 2015

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Resume:

Amanda Morrow

**** **** ****** ** *****: 505-***-****

Houston, TX 77088 Email: acrzhi@r.postjobfree.com

LinkedIn: https://www.linkedin.com/pub/amanda-morrow/88/562/819

Areas Of Expertise

Oracle

Excel Modeling

Training & Development

Financial Analysis

Corporate Financial Reporting

Audit

Econometrics

Actuary Science

Management

Education & Training

Bachelor Economics Minor: Management

University of New Mexico Albuquerque, NM

Active Military Clearance- Secret

Selected Career Highlights

Trained Newly Hired Financial team from India

Successfully researched and rehabilitated any issues regarding accounts with national vendors; brought extremely passed-due accounts up-to-date within a one-month time frame

Precisely audited entries in Oracle, SAP, and Point Man entered by analyst and finance team in India

Ensured relationships with regard to budgets, payments, and service delivery are positive

Collaborated with clients from Pakistan, New York, and India on imports and inventory

Professional Experience

Financial Analyst (Temp Contract) 05/2015-Present

Burnett Specialist – Van Leeuwen, Houston, TX

Develop and create models in Excel for reporting.

Prepare reports and projections based on this analysis.

Identify financial status by comparing and analyzing actual results with plans and forecasts.

Analysis on Freight, Stock, Invoicing, Pricing and Cost Variance.

Daily, Weekly, Monthly, and Quarterly Reporting and analysis of financial results.

Insta-edu, International online based tutoring. 10/2014-Present

Online tutoring via online white board. This is live tutoring or written assignment.

Tutoring subjects College level: Econometrics, Statistics, Algebra, Calculus, Excel, Accounting, Finance, Intro and Intermediate Economics courses and Management courses.

Senior. Financial Coordinator (Temp Contract) 06/2014- 01/2015

Care Fusion Albuquerque, NM

Audited entries of newly hired international team.

Created/maintained monthly accruals; oversaw accounts payable closing with precision.

Facilitated a variety of payments through the processing of vendor invoices and employee expense reports.

Corrected accounting balances through the extraction of payment data and analyzed entries in Oracle to correct accounting balances.

Performed as the direct contact for any vendors in the southwest region along with providing accounts payable support.

Bookkeeping and Auditing (Temp Contract) 12/2012–01/2014

Tribal Arts Albuquerque, NM

Analyzed accounting records of newly purchased businesses and successfully balanced accounts.

Entered, updated, and retrieved accounting data from quick books and excel based accounting system.

Oversaw the process setting prices pertaining to retail items.

Managed/organized inventory of newly purchased retail locations.

Army National Guard (Temp Duty Orders) 05/2011 – 12/2012

Army National Guard Albuquerque, NM

Worked on and off active duty orders for various duties in the guard, while attending school full time.

Customer Service Representative (call center) 03/2010 – 05/2011

Verizon Wireless Albuquerque, NM

Achieved top sales reward by selling a high volume of products and services.

Researched/resolved billing and service equipment issues.

Provided information on new products and services to assist customers.

Demonstrated commitment to customer service by following up on calls; ensured superior results.

Analyzed customer concerns and needs; balanced company revenue concerns.

Human Resource Assistant (Temp Duty Orders) 08/2009-03/2010

Military Processing Center Albuquerque, NM

Administered briefings to applicants and personnel on MEPS procedures.

Interviewed applicants to obtain data required for entry into the military service and gathered information which bear on suitability for enlistment.

Fingerprinted applicants using automated systems and transmitted fingerprints to the investigating Agency.

Screened/filed applicant records, security clearances, and transcribed data from numerous source documents.

Maintained records of orders and enlistment contracts; assisted other sections at the MEPS when required.

Army Basic Training 01/2009-06/2009

FT Jackson SC.

Escalation Customer Service Supervisor 02/2008-01/2009

Etelecare Global Solution Albuquerque, NM

Led daily operations for inbound and outbound teams.

Skilled leadership in the management of 8 staff members.

Diffused tense customer interactions by appropriately managing conflict and building rapport with customers.



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