DAVID VILLARONGA

*** ********* *** #* **, NY ****7

Phone: 917-***-**** Email: acrzgk@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Jan 2008 – Mar 2015 AS Software Inc., Englewood Cliffs, NJ

Project Manager/QA

Managed 50+ System Implementation for an Ultrasound Reporting and Image Management system

Coordinated schedule meetings with Project Managers, Interface Analyst, US Machine Technician in order to meet project deadlines

Communicating to clients the aspects of both the product and the implementation at the technical and/or functional level appropriate for the clients demands and expectations

Maintain high level of visibility on all active implementations to both clients and internal team members

Managed and Administered SharePoint for all implementation projects updates for both internal and external projects

Coordinated all HL7 conference calls between all appropriate parties

Configured and Tested HL7 Interface, Application software, US Machine, Workstation

Monitor and Report on all HL7 messages

Working with clients post-implementation for user testing, debugging, support, and maintenance

.Responsible for new web-based product QA and debugging

CRM Administration

VMARE Virtual Machine configuration, WINDOWS Virtual Server Configuration, Hyper-V

QA

August 07 – Sept 07 HOP ENERGY White Plains, NY

Helpdesk/Migration Support (Consultant)

Responsible for the deployment & migration of approximately 150 PC’s and CITRIX thin clients throughout the New York, New Jersey, Connecticut and Massachusetts area

Provided helpdesk phone support for all CIRIX issues utilizing all servers/farms in a CITRIX administrator’s environment using TRACK-IT ticket system

Utilized remote tools; VNC, NETMEETING, Remote Desktop

May 07 – Aug 07 Columbia University NY, NY

Technical Support Specialist (Consultant)

Configuring and troubleshooting laptops/desktops, extensive support for virus removals, spyware/malware, and system tweak performance, ghosting, printer maintenance, OS monitoring utilities and HW/SW installation

Provided research support for the Assistant Director for special needs projects

Oct 06- Apr 07 The Bank of East Asia NY, NY

Technical Support (consultant)

Responsible for the installation of three branches and putting all computers and printers online

Acted as their liaison for the deployment of 3 new branches and responsible for setting up and testing all software, hardware and network connectivity issues within these new branches.

Trained on the AS/400 for their daily and nightly job processes following a predefined procedural script

Provided telephone support for all PC hardware, software, and proprietary software configuration, network connectivity support, configured static IP on selected desktops/laptops, configured client side email accounts (MS EXCHANGE), OUTLOOK and network printers.

Communicated extensively with third party vendors for their in-house applications and maintained an extensive inventory for their hardware/software database using ACCESS for customized reports

May 05 – Apr 06 DESIGNTEX Secaucus, NJ

Systems Support Technician (Employee)

An unsupervised position for a textile company supporting their 2nd node network

Responsible for the helpdesk supporting 370+ users

Responsible for 35 users, 45 pc’s, hardware/software/OS upgrades, maintained network printers, label printers, telecommunications support via AVAYA switch client system inside a warehouse

Provided supported for dedicated shipping/ordering servers utilizing proprietary KEWILL server software, FEDEX shipping servers, intermediate tape backup procedures using Varitas Back Exec for their end of day shipping

WINDOWS base system administrator responsibilities i.e., email, add/remove/create users, domain and group assignments

Desktop Authority and Timbuktu remote access software, TRACKIT ticket system.

Supported the IBM AS/400 as an intermediate SEC officer i.e., create/delete users, monitor work jobs, printer spool jobs, end-of-month procedures.

Nov 04 – May 05 Interlink Healthcare Parsippany, NJ

Help Desk/Technical Support (Consultant)

Providing helpdesk support for 275+ users on all technical issues including but not limited to: Phone support providing solutions prior to field dispatch, configuring network printers, ghosting and updating images, configuring proprietary software including VPN clients, mapping network drives, configuring OUTLOOK for MS Exchange Server, upgrading all necessary hardware/software on end user machines, entry level System Administrators duties i.e., reset password, add/delete users to groups/domains.

Nov 03 – May 05 AT&T Dayton, NJ

Tier 1 Helpdesk Analyst/Call Center Support (Consultant)

A Tier 1 technical support high volume, high stress call center position supporting the business line service division in conjunction with their in house proprietary ticket remedy system.

Responsible for covering the whole USA both in technical and customer support and not limited to: a) Working on a monthly average of 2500 tickets testing circuits b) calling LEC’s to obtain up to the minute status on trouble tickets as to proceed with the next proper course of action c) assisting outside technicians locating circuits and/or trouble shooting them d) trouble shooting telephone lines with customer as to reduce unnecessary dispatches for quicker resolutions e) working various ticket queues such as new works, escalations, and follow-ups f) critically analyzing tickets to judge the next course of action i.e., escalating, setting up vendor meets, closing ticket or change the course of the dispatch and contacting the end user to verify trouble resolution or correcting human error as to continue the life of the ticket.

Technical Skills

Project Management QA, Debugger Customer Service VMWARE Hyper-V CRM Administration SharePoint Administration/Site Designed HW/SW installation WINDOWS (all flavors) Veritas Backup Exec, WINDOWS Sys Admin Troubleshoot TCP/IP Network printers configuration ACCESS MSOFFICE SUITE NORTON(client pushdown) AS/400 Operator VPN/CISCO(client config) TRACK-IT Desktop Authority Timbuktu

Languages

English, Spanish 2nd language

EDUCATION

St. John’s University Queens, NY

B.S., Computer Science/Telecommunications (Minor)

Contact this candidate