Cecilia Walker

702-***-****

acrzf6@r.postjobfree.com

OBJECTIVE

Seeking a position where my exceptional clerical and customer service skills will be utilized to improve the customer base and maximize company profitability.

SUMMARY OF QUALIFICATIONS

• Over 10years’ experience in front desk and customer service

• Highly skilled in greeting, registering, and assigning rooms to guests in a polite and resourceful manner

• Able to direct and accompany guests to different facilities and functions

• In-depth knowledge of using computers and basic workplace equipment including fax machine, photo copier and printer

• Hands-on experience in computing bill, collecting payment and making change

• Proven record of performing tasks as mentioned on daily checklist

• Demonstrated ability to answer inquiries about hotel services, shopping, dining and travel directions

EMPLOYMENT HISTORY

Caesars Entertainment- The Linq – Las Vegas NV

Hotel Front Desk Clerk

Mar 2005–Aug 2015

• Welcomes and offer them services and room rates

• Handle guest check in and checkouts professionally and in a welcoming and specialized manner

• Issue room key and forward instructions to Bell Person

• Make changes and confirm reservations by means of the Lodging Management Systems

• Keep records of room availability and guests’ accounts

• Post charges of food, room, liquor and telephone to system and manual ledger

• Maintain the hotel’s high standard of service and hospitality

• Provide the maximum quality of service to the guests

• Verify that all updated reports have been run

SPECIAL SKILLS

• Excellent customer service skills

• Strong interpersonal skills to deal effectively with all business contacts

• Professional appearance and demeanor

• Able to work varied shifts, including weekends and holidays

• Language: Able to communicate in English, in both written and oral forms

• Profound ability to process cash transactions accurately

Contact this candidate