Edward W. Devine III

*** **** ******

Brooklyn NY 11209

H – 347-***-****

C – 917-***-****

Work Experience

Private Contractor: (February 2012 – Present)

-Reconstructed Networks for Printers and Computers

-Handled questions and issues with Windows 7 & 8

-Created and Maintained various spreadsheet programs for Customer inventory and daily activity

Newedge USA LLC: (November 1997 – February 2012)

Worked various Evening and Overnight Shifts for IT and Futures Back Office

IT Analyst (2001-2012)

-Manned Help Desk providing remote off site support for any New York Users

-Manned on site hardware support for Front and Back Office Staffs

-Maintained random wandering presence to be proactive with possible issues

-Handled all issues with Windows operating software (XP, Win7 & Win8)

-Created and Closed Incident report tickets via TRACK-IT

-Handled User profile set up and password changes with Active Directory

-Handled issues with various windows software, Word & Excel 97, 2003 & 2010, PowerPoint, Access, Lotus Notes, Reuters, Bloomberg, various Trading software.

-Worked with SQL Enterprise Manager to run scripts within the OPICS Platform

-Escalated issues to the proper contacts when unable to correct an issue via Track-IT

-Ran Nightly server tape backups using Arcserve

-Provided on site support for all office printers and fax machines.

-Created and Maintained the offsite/on site system taped backups log

-Created and Maintain nightly system checklists for IT evening and overnight shifts

-Handled Telecom issues, escalating when unable to resolve

-Assisted with VPN issues

-Assisted with Mobile Activations with Blackberry Manager

-Assisted with hardware deployments

-Assisted with software and security rollouts

-Monitored and Maintained all Network Servers and System Applications

-Processed nightly system backup for FX OPICS Trading Platform

-Handled any system issues while running Nightly Backup

-Created detailed incident reports when issues occurred during Nightly Batch Processing

-Handled all GMI Report printing for Futures Operations and Trading Desks

Night Shift Senior Clerk (1997-2001)

-Reconciled all Company open positions for the Comex, CSC and NYCE

-Handled all Report printing for Futures Operations and Trading Desks

-Assisted in Setting up GMI AS400 Futures Trading Platform in NY

Other Positions Furnished Upon Request

Education

New York Institute of Finance: Futures Trading License Course: Completed

Dorothy Leeds Management Training: Inhouse Course: Completed

Dean Witter Supervisory Training Course: Inhouse Course: Completed

John Jay High School: Graduated January 1974

Skills

PC Troubleshooting and Repair (hardware and software) OS Windows XP, 7, 8, Microsoft Office Suite, Lotus Notes, DameWare, ArcServe, Active Directory, Track-It, MS Exchange, MS Server 2000/2008, Citrix, SQL Enterprise Manager, Ghost, Network Maintenance. Bookkeeping, Account Balancing, Creating Spreadsheets, Network and Local Printers (Install and Upkeep), Various Office Machine Troubleshooting and Repair

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