Kevin Ly

**** * ******* ****** *** Angeles, CA **803 323-***-**** acrz8h@r.postjobfree.com

Objective To obtain an IT position that will challenge me to better my IT skills and allow me to use my skills and past experiences to over come challenges.

Education

University of California, Riverside

Computer Science

B.S. in Computer Science graduation date Sept 2014

Summary of Qualifications

Systematic & dynamic problem-solver

Team player that remains poised under pressure

Ability to learn and apply new techniques to solve problems

Ability to prioritize and work independently

Excellent customer service and communication skills

Operating System: Windows 8, 7, XP, Mac OS X, Ubuntu(Linux)

Software: Solid works, Eagle PCB, Microsoft Office 2013 and earlier version, Windows AD, Microsoft Office 365, NextGen, Dentrix Enterprise, and Dexis

Language: Batch Scripting C, C++, Java, and VHDL

Other: Computer maintenance and repair, Windows file share and file permissions, Windows remote assistance, TeamViewer, and Nortel Networks Phone System

Experiences

2000-2014 Independent Contractor

Virus and Spyware removal

Building,repairing, and upgrading laptops/desktops

Repair/replace iPhone screen and dock.

CCTV installation and Setup/Installing Network for offsite CCTV viewing

Strong work ethic, with over 10 years of experience at family's discount store and donut shop

2015-present Chinatown Service Center

IT Support Specialist

Computer Repair

Setup new user account on Microsoft Active Directory, NextGen, and Dentrix Enterprise

Setup new user email on Micorsoft Office 365

Resolve NextGen issues for clinic department

Resolve Dentrix Enterprise and Dexis issues for dental department

Resolve printing, map drive, and various other issues for the users

Update NextGen system for ICD-10

Install drop lines for phone and Ethernet

Install new printers and electronic sign pads for users

Train user on newly installed software and/or hardware

Provide phone and remote assistance support

Write batch script to automate tasks

Research and provide options to resolve issues and/or increase production

Certification

Comptia A+

Contact this candidate