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Customer Service Training

Location:
Batangas, CALABARZON, Philippines
Posted:
October 07, 2015

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Resume:

MARILYN TANSECO INAGAKI

*** ************, ******** ****, **** Philippines

Mobile: +63 927 864 0276Email: acrz6t@r.postjobfree.com

Objective:

To obtain a position in the field of hospitality industry will help improve my skills and knowledge simultaneously and harmonized with a team of professionals for my individual as well as corporate development.

Professional Summary:

Excellent team player with a keen eye for detail and food presentation. Displays an avid desire toward customer service and employs exceptional problem solving and resolution skills. Resourceful and multi-talented F&B member able to work diverse area.Proficient in picking procedures and tasks quickly while elevating customer service standards in every role.Personal and friendly with guest and colleagues alike.

Skills and Core Qualifications:

Fast Learner, Able to work under pressure, Results – Focused and Proactive, Friendly and Personable Attitude, Customer Service Oriented, Strong Attention to Details, Team player, Time Management Skills.

Work Experience and On-the Job Training for Food and Beverage

MICHA Philippines (Magsaysay Center for Hospitality and Culinary Arts)

3rd Floor Times Plaza United Nations Avenue corner Taft Avenue Ermita Manila Philippines

Inclusive date: May 18, 2015 to September 04, 2015 - Food and Beverage Attendant

Service and clean-up of event or dining room areas to ensure health and food safety standards are met.

Arrange the presentation of food and beverage items on tables, carts, and buffets that are attractive and professional in appearance.

Maitre’d – Responsible to supervise the waiting staff, Welcoming guest and assigning tables to them, taking reservations and ensuring that guests are satisfied.

Attended dining room guests to take and fill orders in a timely manner.

Areas for food and beverage services as designated.

Accounted for total number of attendees or guests and supplied adequate refreshments for duration of event.

Monitor guest satisfaction and report issues to management promptly.

Follow safety protocols and training procedures at all times

Work Experience and On-the Job Training for House Keeping

102 GEM Training Center Inc. Philippines (Accredited by TESDA and Sponsored by Municipality of Caloocan City)Ucarr Bldg. 10th Ave. Caloocan City, Philippines

Inclusive date: March19, 2012 to May 25, 2012- Housekeeping NCII

Perform fundamentals of room etiquette, sanitation and maintenance.

Perform proper use of housekeeping equipment and chemicals via standard industry set-ups.

Perform laundry operations and services; simulation of the public laundry and linen areas; guest and function rooms; pest control procedures and inventory control and daily reports.

Inspected, cleaned, stocked, and straightened guest rooms departure.

Delivered requested items to guest rooms, Including Linen and travel supplies.

Spot cleaned carpets, washed glass windows and door, and removed trash from common areas between room assignments.

Entertainer and Performer Artist in Japan

Inclusive date: March 1999 to April, 2010

Responsible as a guest relation entertainer on a Japanese restaurant and bar.

Responsible of Immensely comfortable entertained guest and spoke with Nihongo Language to communicate well.

Greeted approaching guest every time, no matter how busy.

Monitor guest satisfaction and report issues to management promptly.

Education

College Level- Computer Technology - Interface College Caloocan City, Philippines

High School Graduate - Caloocan High School, Caloocan, Philippines

Certifications, Seminars and On the Job Training Attended:

Certificate of Training for Food and Beverage (May 18, 2015 to September 04, 2015)

MICHA Philippines (Magsaysay Center for Hospitality and Culinary Arts)

3rd Floor Times Plaza United Nations Avenue corner Taft Avenue Ermita Manila Philippines

SOLAS (Safety of Life at Sea) Training – (September 21 to October 01, 2015)

MICHA Philippines (Magsaysay Center for Hospitality and Culinary Arts)

3rd Floor Times Plaza United Nations Avenue corner Taft Avenue Ermita Manila Philippines

English Proficiency Training – Speak Up/ Move Up (June 30, 2015)

MICHA Philippines (Magsaysay Center for Hospitality and Culinary Arts)

3rd Floor Times Plaza United Nations Avenue corner Taft Avenue Ermita Manila Philippines

Cruise and Hospitality Careers Convention (August 29, 2015)

Mall of Asia SMX Convention Center, Philippines

Completed the Competency of NCII (National Cerificate II – Food and Beverage Services) Certified by TESDA (Technical Education and Skills Development Authority)

Issued on September 18, 2015 / Valid On September 18, 2020

Housekeeping Training Accredited by TESDA and Sponsored by Municipality of Caloocan City Philippines (March 19, 2012 to May 25, 2012)

102 GEM Training Center Inc. Philippines (Accredited by TESDA and Sponsored by Municipality of Caloocan City)Ucarr Bldg. 10th Ave. Caloocan City, Philippines

New York Hotel – 300 hours On the Job Training for Housekeeping (April 08, 2012)

678 EdsaCubao, Quezon City, Philippines

Personal Details:

Name: Marilyn Tanseco Inagaki

Date of Birth: June 21, 1982

Place of Birth: Caloocan City, Philippines

Gender: Female

Civil Status: Married

Height: 158 cm.

Weight: 56 kg.

Religion: Catholic

Languages: Filipino Speaking - Outstanding/ Writing- Outstanding

English Speaking - Average / Writing – Average

Japanese Speaking – Average/ Writing – Poor



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