*** ******** *** ***. **, Brooklyn NY ***** 516-***-**** acrz5x@r.postjobfree.com

Christina Albert

Objective

Obtain a position in an office atmosphere where I can utilize my skills & experiences while satisfying my employer.

Experience

2014 - Present

BathKitchenDecor

Brooklyn, NY

Customer Rep. Manager

Check and send emails; as well as checking and responding back to voicemails daily

Tend to customers returns, exchanges and damage products

Maintain a daily Excel work sheet of all refunds due to each clients

Making daily phone calls; data entry, filing, copying and faxing

2013

AAA Star Solution

New York, NY

Office Administrator

Check and send emails; as well as checking and responding back to voicemails daily

Setting up appointments (solo) for clients in NY, NJ, PA, MD, WA & DE

Calculating the amount of miles and distance between each appointment scheduled

Making and receiving phone calls; data entry, filing, copying and faxing

2009-2012

MTA Para transit (Access a Ride)

Queens, NY

Call Center Reservationist

Averaging up to 200 calls per day; in a 3min or less call time

Answering heavy inbound calls from elderly clients and ensuring them with a great deal of customer service

Basic office work such as filing, faxing, copying, etc.

Education

2004-2006

Medgar Evers College

Brooklyn, NY

Major: Liberal Arts

Completed 1.5yrs

Skills:

Bilingual (English & Haitian-Creole), Computer literate (MS Word, Spreadsheet, Excel & PowerPoint), Team player, superb writing and verbal communication skills also great organizational skills

References

References are available on request.