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Customer Service Specialist

Location:
Washington, DC
Posted:
October 07, 2015

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Resume:

Ms. Kimberely A. Johnson

**** ******** *****

Waldorf, MD 20601

301-***-**** (cell)

OBJECTIVE: Seeking an acquisition position that maximizes my IT knowledge and skill set.

CONTRACT SPECIALIST WORK EXPERIENCE:

USAC March 2013 – Present

Purchasing Specialist II

I am responsible for purchasing IT equipment/software and basic services. I prepare requests or quotes (RFQs) detailing required specification for IT purchases. I work with IT asset requestors to research and determine software needs and license costs prior to soliciting vendors. I evaluate quotes and bids from offerors to determine most desirable suppliers while communicating through email, clarifications, group meetings, and presentations to end users and management. Perform cost/benefit analysis and cost realism in order to determine the best buy for USAC. I identify savings opportunities for renewals, software licensing, and services. I utilize the corporate credit card for lower dollar purchases. Update purchasing manager weekly on status of pending procurements; prepare purchase orders and contracts for signature. Analyze and review all phases of the acquisition program to provide continuous improvement. Respond to requests from end users, managers, developers, team members, vendors and contractors for specific IT Software Asset Management data information. Manage and negotiate with associated vendors, as necessary. I complete all other duties as assigned.

CONTRACT SPECIALIST as Federal Contractor WORK EXPERIENCE:

Library of Congress, April, 2011 – September, 2011

Contract Specialist, contractor

Prepared file documentation and award documents to support award recommendation; Tracked action items and risk logs, formatted documents and procedures for technical projects and business processes; Obtained Legal Counsel approval, editing documents as required; Obtained signatures when required and distribute contract documents; Prepared task orders/delivery orders and file documentation; Prepared contract modifications as required while monitoring budgets; Administered contracts including the monitoring of progress, review of invoices for accuracy, resolving discrepancies, collecting information for budgeting, software compliance & inventory, contract summaries, and cost comparisons and obtaining contracting officer signatures; Closed out acquisitions upon completion

Smithsonian Institution, April, 2009 – October, 2010

Contract Specialist, contractor

Monitored contract performance. Generated reports from Excel. Prepared performance metrics. Organized technical documents. Maintained action logs and tracked expenditures as part of American Recovery and Reinvestment Act of 2009. Documented meeting minutes, agendas and action items for full disclosure reporting to Congress as required by Stimulus Package. Issued appropriate contract modifications; Managed government contracts in new construction, restoration and renovation of historic buildings, technical services, as well as architect-engineering studies and design; Performed contract closeout including settlement with the contractor including equitable adjustments, change proposals, costs, profit and other related matter; Maintained accurate obligation data and participate in the validation of obligations on no less than an annual basis; Provided technical support for less senior contract officials, performing COR (formerly COTR) duties; Used superior judgment in dealing with vendors, government officials, and employees in order to ensure assets are procured in a timely manner, providing clarification as needed as part of American Recovery and Reinvestment Act; Ensured the Agency complies with federal procurement reporting requirements including Federal Procurement Data System-Next Generation and Buy American Act.

Federal Communication Commission, May, 2008 – October, 2008

Contract Specialist, contractor

Determined contract type for awards; Executed Interagency Agreements; Provided debriefing to offers; Ensured that procurements were properly documented; Implemented HD T.V. new initiative; Completed vendor research; Monitored contract schedules and served as Team Leader during supervisor absences.

Millennium Challenge Corporation, January, 2008 – April, 2008

Contract Specialist, contractor

Assured that procurements comply with existing laws, regulations and policies; Maintained knowledge of evolving procurement policies that may apply and provide timely, well researched recommendations for the procurement program; Developed synopses, justifications, solicitations and other contracting documents, as needed; Ensured competition requirements were met; Obtained appropriate audit / technical data, planned negotiation strategy with requesting official; Led the negotiations with contractors to develop contract prices, terms, and conditions.

National Corporation for Community Service November, 2006 - December, 2007

Contract Specialist, contractor

Provided expert guidance to the Chief Financial Officer (CFO) for the agency's compliance with all matters pertaining to the acquisition of goods and services; Served as an expert resource on all procurement and contracting issues; Performed the full range of procurement activities of goods and services for the agency; Administered complex purchasing events involving large dollars, multi-year requirements or unprecedented contract activities; Responsible for continuing performance and administration of all assigned procurements.

Department of Transportation, July, 2006 – October, 2006

Contract Specialist, contractor

As a contracted professional, I served as the agency's Contracting Specialist for all matters pertaining to the acquisition of goods and services from the public and private sectors. These matters include the solicitation, evaluation, negotiation, and award of contracts with commercial organizations, educational institutions, nonprofit organizations, state, local or foreign governments, and memoranda of understanding (MOU) with other federal agencies; administered contracts by ensuring compliance with the terms and conditions of the FAR, including the resolution of problems concerning the obligations of the parties; analyzed and evaluated cost and price proposals; assisted program staff with milestone planning, established and reviewed contracts policies and procedures to ensure achievement of federal socioeconomic goals, such as those affecting small, disadvantaged or women-owned business firms; the development of acquisition strategies.

CONTRACT SPECIALIST Civilian Federal Employee WORK EXPERIENCE:

National Science Foundation, November, 2001 – June, 2006

Contract Technician, Civilian Federal Employee, GS-1102/11-8

CONTRACT SUPPORT- Directed the daily flow of actions through the Section. Kept supervisor informed of the status of work, backlogs, administrative problems and delays. Advised NSF administrative and program staff on a variety of contract technical issues and assists in the resolution of problems. Reviewed completed award actions for accuracy, updated award database, obligated purchase orders without additional review, ensuring timeliness and accuracy of work performed. OTHER SUPPORT-Prepared incremental funding actions. Exercised contract options. Issued change orders. Investigated circumstances surrounding contract compliance. Participated in conferences on contracting issues. Monitored contract performance on items such as delivery schedules and obligation of funds. Reviewed, analyzed and recommended actions on deficient acquisition packages and work with technical staff to correct. Participated in fact finding sessions with contractor and contracting officer. Assisted in the pre-award, award and administrations, as well as the post-award of contracts. Coordinated site visit schedules. Coordinated, evaluated, analyzed, negotiated, administrated, interpreted, consulted and provided customer service relating to project and procurements. As the lead technician for the Division of Information Systems at NSF, I supported and completed all Information technology services and equipment buys. I coordinated the PC-of-the-Quarter contract for all computer buys for the NSF. I assisted contract specialists in reviewing cost by performing cost/price analysis and profit/fee structure. Attended preaward conferences and post award meeting to assist contract specialist to determine, coordinate, analyze and integrate all areas which will have an impact in regards to a specific procurement for a smooth and efficient contract instrument. I performed market research, developed RFQs, RFIs, and/or RFPs with the required evaluation criteria, evaluate and performed cost analysis in order to select the successful offer for contract award using best value guidelines. Provided guidance and interpretation of contract terms and enforced compliance of policy and procedures. Maintained a variety of automated logs and records. Input and retrieved data from NSF and Division Systems. Corrects entry errors. Typed, assembled, proofed and distributed correspondence, awards and other materials and documents relating to cradle-to-grave contract administration. Prepared training requests, travel orders and vouchers. Acted as timekeeper or alternate. Loged, controled and distributed mail, receiving visitors and phone calls, and performed other duties as assigned. Assists supervisors and staff in obtaining required information relating to daily office functions. Promoted to Contract Administrator November 2003.

Contract Administrator Responsibilities: Contract ovesight to include but not limited to: Preparation of Solicitations, Requests for Information (RFI) and Request for Quotes (RFQs) describing item(s) or services desired and various terms and conditions based on needs of requesting office/official and agency policy and procedures. Reviewed quotes for price reasonableness and determined if requirements for competition have been met. Performed analysis of bids. Selected and used appropriate method to confirm or place order (e.g., Indefinite Delivery Indefinite Quantity (IDIQ), Time & Materials (T&M), Firmed Fixed Price (FFP), Basic Ordering Agreement (BOAs), Delivery & Task Orders, calls against blanket purchase agreements, credit cards, etc.) Negotiated with contractors to ensure most advantageous results for the agency. Made recommendations based on tradeoffs. Conducted conferences; Monitored contractor performance; reviewed past performance history; Maintained contracts tracking system; Reviewed invoices; Advised on Statement of Work (SOW).

June 2004, designated as Alternate Agency/Organization Program Coordinator (AOPC) for Government Purchase Cards. It is the A/OPC’s responsibility to provide contract administration, coordinate applications, account set-up for the Government Visa Purchase

Card, also serve as the focal point for answering questions, establishment and review of reports, administrative training to inform cardholders of the agency’s policies and procedures regarding the definition of authorized purchases, establishment of guidelines for the agency/cardholder, monitoring fraud and misuse within the program, view cardholder statements, update authorizations, monitor disputes filed by cardholders and work with Bank of America to resolve issues, entering and maintaining information in a database to address budgeting

The National Rural Electric Cooperative Association (NRECA) September, 1999 – January, 2001

Retirement & Security (R&S) Insurance Payment Specialist

Responsibilities: Calculated and processed benefit payments, benefit projections, benefit repayments and buy-backs along with death claims for NRECA's Retirement and Security program. Researched payment requests. Updated pensioner accounts. Exceeded the established turnaround time and accuracy standards (98%) for key transaction processing. Collaborated with managers, supervisors, co workers and other divisions within the organization to ensure the accuracy and timeliness of payments. Communicated orally and in writing with NRECA's member electric cooperatives’ employees and management. Responsible for all customer contacts and services relating to R&S distributions. Promoted to Accounting Associate 1/01.

January, 2001 – July, 2001

Accounting Associate

Position Summary: Prepared financial and analytical informational statements reports, reviewed general ledger accounts to ensure proper classification and recorded non standard joumal entries using Oracle RDBMS Version S.X and Oracle Discoverer 3.1. Responsibilities: Prepared informational financial statements for the Association, prepared monthly reconciliations recording appropriate corrective actions; Reviewed assigned general ledger accounts, comparative statements and activity reports to ensure proper classifications and recording of all financial transactions in accordance with the approved budget recording adjustments where necessary. Responded to annual independent audit queries. Assisted in preparing financial information for the annual budget. Kept fully informed on new accounting concepts, generally accepted accounting principles, applicable to NRECA policies and procedures. Provided advice and assistance to NRECA staff on all financial matters relating to the Education and Training area of operation. Performed special projects and task as postage reporting and budget preparation as assigned. Specifications: Knowledge of Cost Accounting, Budgeting, Auditing and Computerized Accounting systems.

References supplied upon request.



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