Hasan Khalid

***** ********* *****, ***** *** West

Southfield, Michigan 4807

Tel: 313-***-****

Email: acrz2n@r.postjobfree.com

Relevant Skills and Accomplishments

Network Systems Administrator/ Client Support Analyst/ Night Shift Manager

• Acted as an Account Lead / Problem Manager (PM) for escalated issues, sent out updates, and resolutions. As PM worked with multiple groups to gain resolution for any network issues. Triaged or escalated issues as approved to appropriate groups. Delivered well documented details of all reported network problems. Communicated with second level support on escalated issues that affect patient care.

• Responsible for meeting the overall Service Level Agreement (SLA) for workload assigned to our resolution center. I deployed efforts by email alerts notifying end users of network outages. Troubleshot and identified irregularities that may conflict with Healthcare IT Security.

• Provided first level desktop support for end users in a Healthcare IT environment. Responsible for varying end-user credentials on hospital accounts nationwide.

• Deployed solutions for workstations such as PC’s, laptop, printers, and telephones, resetting network passwords, and removing suspension as well as unlocking accounts as needed.

• Successfully completed training classes with certificates for MCSE Microsoft Windows XP Professional and Managing Microsoft Windows 2003 Server Environment, Enhanced.

• Developed self (How to guides) to work more efficiently and to assure quality of work was achieved.

• Experience with Live Video Meeting: Cisco, WebEx, Citrix, Gotomeeting, and Telecom. Troubleshot and identified end-user desktop problems using web streaming remote access tools such as Gotoassist, Dameware, LandDesk, and VNC.

• Worked with network infrastructures’ switches, routers and cabling for increased computer productivity for the Apple, Mac (OS) and IBM series; all laptop brands; A+ Hardware and Software; Windows NT 4.0 Servers; Microsoft Office 95/97/2000/XP (Standard & Professional); Novell 4.11/Client 32; Unix SVR4/Solaris/SCO/UnixWare 7; TC/IP, DNS, DHCP, WINS, FTP and Telnet operating systems

• Utilized the following in daily activities: Cerner, Epic, MediTech, Invision (EMRs) jpeg, .gif,

.bmp, .raw, .png, .tiff; Portable Document Format (PDF); Dreamweaver; Macromedia Flash; Photoshop; HTML /XHTML and Database Design & Admin Programming created or edited into a file format of choice

Employment History

10/2011 - Current Customer Service Support

System Analyst

(Computer Network Systems)

Care Tech, Inc.; Troy, MI

(Multi-National Hospital

Services)

10/2009 - Current Volunteer Network

Administrator and Board of

Directors Co-Chair

THE N.E.E.D. SERVICE, INC.

States of Georgia and Michigan

12/2007 - Current Independent Contractor State of Michigan 06/2005 – 07/2010 Computer Sales Technician

Multi-Departmental Trainer

Office Depot; Oak Park, MI

03/2008 - 09/2009 Technology Department Team

Supervisor; Hardware/Software

Installation Specialist; Computer

Repair Consultant & Technician

Staples, Inc.; Detroit, MI

07/2002 – 8/2005 Petroleum/Cryogenic Fueling

Operations Supervisor &

Journeyman ; Safety, Regulations

and Environmental Compliance

Assurance Officer

US Air Force; Tucson, AZ

Education

Network

Certifications

Computer Information Systems

Network Administration

Henry Ford Community College

Dearborn, MI

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