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Customer Service Engineer

Location:
Austin, TX
Posted:
October 07, 2015

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Resume:

Roopa Krishnamurthy

acrz27@r.postjobfree.com

Summary:

Nearly 3 years of IT industry experience as a Software QA.

Proficient in QA processes and Software Development Life Cycle (SDLC). Experienced in system development model like Agile methodology.

Expertise in developing and executing test cases with HP Quality Center.

Experience in contributing to Test Plans Development and Test Procedures

Flexible and able to work with multiple priorities and collaboratively with Development and QA team.

Experience in Functionality Testing, User Interface testing, Smoke Testing, Integration Testing, Black Box Testing, End to End Testing, Manual Testing, Regression Testing, Documentation and Reporting.

Ability to execute and manage test cases, enter and manage defects to completion.

Expertise in writing SQL Queries.

Experience on Mobile Testing using iOS and Android devices.

Knowledge on Load Testing to simulate multiple users using their website at the same time.

Experience in working with Developers and testers for complex projects during the full Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).

Expertise in generation of bug report using Jira.

Analyzing bugs and interacting with development team members in fixing the defects.

Demonstrate ownership of all assigned tasks and projects, delivering status updates on everyday bases.

Highly motivated, dedicated, hardworking team player and easily adapted to newer environments.

Strong verbal & written communication skills with the ability to effectively communicate with peers and nontechnical personnel.

Technical Skills:

Operating Systems

Windows 2000/XP, UNIX, Linux, Window 7/8

Testing Tools

HP Quality Center, SOAPUI Pro, Xcode, Android studio

Defect Management Tools

JIRA, Bugzilla, HP Quality Center.

Programming Languages

OOPs, Java, Java script.

Web Technologies

HTML,CSS, XML, WSDL, SOAP, REST

Databases

Microsoft Access, MySQL, Microsoft SQL Server 2000

Microsoft

Word, Excel, PowerPoint, Lucid Chart

Other Tools

Crashlytics, Pivotal tracker.

Professional Experience

REDFIN, San Francisco, CA Jun 2014 – Aug 2015

Role: Manual QA Engineer

Performed Functional, Integration, Smoke, Regression, Ad hoc and Cross browser testing.

Performed database testing by writing SQL queries to validate the results.

Managed bug tracking using JIRA.

Performed Mobile testing using Android and iOS devices.

Attended Costing meetings, Sprint planning meeting, Daily scrum meetings, Retrospective meetings.

Constant communication with developers, PMs and Managers.

Suggested some new features apart from the old ones to upgrade the present application on both iOS and Android Apps.

Updated the project status using Pivotal tracker.

Used Crashlytics to get the error logs for any crashes happened on mobile devices.

Used Android studio to get all logs for Android devices.

Various, Inc. Sunnyvale, CA. Aug 2010 – Jan 2012

Role: QA Tech.

Planned and wrote test plans, test suites, managed bug tracking tool, and maintained mobile website automation.

Developed test suites and test cases based on requirements.

Performed Functional, Integration, Smoke, Regression, Ad hoc and Cross browser testing.

Performed Mobile testing manually for android and iOS devices.

Performed database testing by writing SQL queries to validate the results.

Supported customer service with answers for FAQ and service requests.

Participated and contributed in daily scrum project update meetings.

Managed bug reports using JIRA.

Yahoo, Inc. Sunnyvale, CA. Jun 2008 – Jul 2009

Role: Search QA Analyst.

Analyzed web metrics using different home grown QA tools, based on multiple query criterion.

Used home grown tools such as Relevance Testing, TAU, Refiners, and Alatheia to measure data quality across Yahoo web search products.

Administered feedback from other departments and customers.

Coordinated with other resources to efficiently complete relevance testing objectives.

Analyzed user session data to understand query intent and user behaviors.

Aerospace Systems Ltd, Bangalore, India. Nov 2000 – Apr 2001

Hardware Engineer.

Tested and documented GPS equipments for a high tech defense implementation.

Central Research labs, Bangalore, India. Aug 1999– Sep 2000

Hardware QA Engineer.

Tested and documented hardware communication equipment for the department for defense.

Bharath Electronics Limited, Bangalore, India. Jul 1998 – Jul 1999

QA Intern.

Tested PC boards, performed manual quality testing on soldered chips, created parts list for customer components and maintained documents.

Education:

BS in Electronics and Communication, Bangalore University, India.

Certificate in Manual Testing, De Anza College, Cupertino. 2004

Certificate in Manual and Automation Testing, Beta Soft Systems, Fremont. 2010

Certificate in Mobile Testing, Adult Education Center, Santa Clara. 2012



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