Jennifer Lamm

***** ***** ***** **** #* Westminster Colorado 80031

720-***-****

acrz1i@r.postjobfree.com

EDUCATION: Associates of Applied Science, Radiologic Technology, Degree anticipated May 2014

Community College of Denver, Denver Colorado, Current GPA 3.63

WORK EXPERIENCE

Customer Care, Alliance Data Westminster, CO June 2014-Current

-Identifying and resolving any escalated customer or store concerns in a timely and professional manner, and responding to/redirecting calls as appropriate

-Being attentive to the needs of the customer as a trustworthy member of the team

-Resolving customer inquiries each Customer Service representative will be prompted to up-sell a different product offering to our eligible customer on each call

-Updating and documenting account information and records

-Following established guidelines for compliance, quality and productivity

-Identifying reasons for referrals and authorize/decline purchases while interpreting customer financial profile

Customer Care Senior Assistant, Education Sales Management-Xerox Westminster, CO November 2010-September 2013

-Mastering ESM’s Education Consultant protocol

-Providing information to students about admissions processes or requirements via phone or internet

-Setting admissions appointments for students

-Navigation through ESM’s Customer Relations Management (CRM) and automated phone system

-Updating student inquiry progression on ESM databases

-Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

-Communication with students, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.

Tier Two Escalations Representative, Ultimate Acquisitions LLC Thornton, CO December 2006-October 2010

-Responsible for sorting mail, filing and general office duties

-Worked in conjunction with senior management on problem identification and resolution

-Responded to over 70 calls and emails a days

-Research warranty issues while working with the extended warranty companies and service

-Worked with 160 sales professionals covering 6 states

-Scheduled installations and deliveries for 32 stores

-Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service

Administrative Assistant, The Cleaning Crew Denver, CO January 2004-January 2005

-Generated return customers by offering attentive and personalized service

-Organized office activities, maintained supplies, prepared direct mailing and correspondence

-Opened and closed facility; managed daily cash and inventory

-Followed up with Accounts Payable Department to ensure invoices are paid on time

-Opened, sorted, and distributed incoming correspondence, including faxes and email

-Performed general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work

-Performed day-to-day administrative tasks such as maintaining information files and processing paperwork

COMPUTER SKILLS

Familiar with various software including MS Word, Excel, Internet, E-mail, Power point, MS Office XP, 45 wpm,10 keys, Microsoft Office, Lotus 1-2-3, Outlook Express, Adobe and schedule view. Knowledge of web development with various programs including HotMetal Pro, HTML coding, old Fusion, Paint shop Pro, eye candy 3000 and DreamWeaver

AWARDS AND ACHIEVEMENTS

Dean's List - Fall 2010, Spring 2010, Fall 2011, Spring 2012, CCD Phi Theta Kappa Honor Society