Post Job Free

Resume

Sign in

Customer Service Manager

Location:
San Francisco, CA
Posted:
October 07, 2015

Contact this candidate

Resume:

Kofi I. Hunter

**** **** *******, acrz19@r.postjobfree.com

East Point, GA 30344 678-***-****

EDUCATION

Emory University College of Arts and Sciences, Atlanta, GA August 2010- December 2012

Bachelor of Science in Applied Mathematics and Economics GPA: 3.2

Related Courses:

Math: Calculus, Calculus II, Linear Algebra, Differential Equations, Numerical Analysis, Partial Differential Equations, Optimization, Probability and Statistics, Numerical Partial Differential Equations

Economics: Principles of Microeconomics/Macroeconomics, Intermediate Microeconomics/Macroeconomics, Statistics I, Global Trade and Finance, Econometrics, Economic Forecasting, Empirical Methods

Computing Skills: Microsoft Office Suite, C++, Stata, Java, Matlab, Netgen, LifeV

WORK EXPERIENCE

IHG, Atlanta, Ga June 2015 – August 2015

GRS Product Management Intern

Analysis of all User Interface guidelines and write matching requirements for each UI guideline.

Analysis of Use Cases for Hotel Configuration features and input the related objectives, conditions, and permissions into the Blueprint requirement management system.

Parsing Use Cases into clear functional requirements and input them into Blueprint requirement management system.

Research UAT and QA defects to assess the quality of Version 1 releases and to prevent future defects.

Fulton County School Systems, Atlanta, GA August 2014 - Present

Mathematics Teacher

Create Lesson plans that are geared to capture the students’ attention, then inform and engage the students and encourage them to use critical thinking skills.

Teach students Coordinate Algebra and Analytic Geometry using differentiated instruction along with integrated technology.

Implement classroom rules and disciplinary actions to ensure that each student is provided the best learning environment.

Provide after-hour tutorials for students who are behind and need one-on-one instruction in order to be successful.

Abercrombie & Fitch, Atlanta, GA January 2013- January 2014

Assistant Manager of Global Clothing Brand

Successful Completion of accelerated 12 week Manager in Training program geared to the development of professional, leadership and customer service skills through extensive hands on experience.

Manage the largest and most focal store in the Southeast region (Lenox Square).

Recruit and interview new talent to meet staffing needs enabling the store to be equipped for Black Friday, holiday seasons, spring break, and summer break.

Train and develop associates to perform tasks to help the team meet daily deadlines, provide customer service needs and prevent both internal and external theft.

Delegate tasks to a team of 90 part-time associates and a full-time stock room supervisor while managing store hours, ensuring company finances are allocated efficiently.

Emory University, Decatur, GA February 2011 – March 2013

Student Ambassador for the Office of Annual Giving

Actively engage and contact constituents (alumni, parents and friends of Emory University) to renew, increase, and acquire gifts to the Annual Fund.

Analyze and develop calling strategies with other callers in a team-oriented environment to further the development of the student calling program.

Through various calling and engagement strategies I raised over $19,000 with two gifts of $1,500 total offered in my honor.

RESEARCH

Professor Alessandro Veneziani, Department of Mathematics and C.S June 2012 – December 2012

Research Topic: 3-D Application of Black-Scholes Equation in option pricing utilizing reverse Finite Element Method in C++ environment to aid in financial forecasting.

CAMPUS AND COMMUNITY ENGAGEMENT

Hosea Feed The Hungry, Atlanta, GA April 2005 – Present

•Assist with the obtaining and distribution of meals to homeless people and people in need.



Contact this candidate