LENNOX D. DUBRA

***** ***** ***** **, *********, FL 33569 H: 813-***-**** C: 813-***-****

acryzm@r.postjobfree.com

Professional Summary

Visionary leader successful at leveraging a career experience to enhance organizational productivity and efficiency by effectively supporting operations, services and creating solutions within a company.

Education

University of South Florida, B.S. Graduated - 2013 Tampa, Florida

Interdisciplinary Science, Minor in Principles of Management

Leaders of Diversity Event Coordinator at the University Of South Florida

Work Experience

Amerigroup/Anthem Community Care 2007-2015 Tampa, Florida

Quality Assurance Analyst

Responsible for working with management to identify and implement varied projects, programs and plans that support the achievement of business unit and enterprise quality goals.

Manages and Coordinates Corrective Action Plans for providers and facilities contracts functions as main point of contact for Quality Management Committees ensures documentation of meeting company standards according to NCC requirements and identifying potential issues.

Supports Quality management leadership for NCC Accreditation Surveys and Annual External Quality Audits Leads efforts to identify best practices. Identifies impacted parties, business partners, and resources required.

Developed and design process improvement procedures to support business needs. Designs methods for Quality Assurance function and process. Conducted Quality analyses to builds support for business change throughout the business unit.

Trained new hires proposing different techniques to implement quality standards on the floor and in the classroom.

St Joseph’s Hospital 2004-2007 Tampa, Florida

Patient Account Representative and Lab Technician

Identified problem accounts with payers; investigates and corrects errors, follows-up on missing account information, and resolves past-due accounts. Answered inquiries by phone regarding past-due accounts and insurance guidelines; researches incorrect addresses for past-due accounts.

Contacted responsible party to resolve delinquent accounts; prepares payment plans and monitors adherence to plans by responsible party; directs accounts to outside collection agencies when necessary.

Act as a liaison between the Medical laboratory branches and physicians to provide information regarding patient laboratory results and the collection and submission of laboratory specimens. Involves researching, troubleshooting and resolving customer problems via the telephone.

Awards and Recognition

Academic Honors, Presidents Award of Sales/Home Audio – Circuit City

Awarded for Best Team Player in the Quality Department

Ulysses learning coaching Mentor Award

Learning Champions Foundations Presenter Award

Skills and Qualifications

Microsoft Word, Excel, Front page, Outlook

Invision, OSA Gold, Simmons, Avaya, Compass, Facets, DDE Medical Software

Customer Services Driven

Process Improvement Team Leader

Public Speaker and Presenter

Community relations

Time management focused

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