Business Analyst Professional

Detailed, focused and result- oriented Business Analyst with over 14 years of comprehensive knowledge of government system programs. Extensive experience in project writing, gathering of business requirements, understanding of rules and procedures mandated by the Federal and State government. Proficient at simplifying system processes and improving procedures within the workplace.

Specialized Experience:

Project Scope and Management Presentations and Communications

Business Systems Analysis Project Implementation

System Development and Training Process and Performance Management

Business Requirements Project Delivery

Technical Acumen:

Software: Microsoft Office Suite, Banner Enterprise, PM Smart/Visio/Snag-it, Jama, Remedy

Platforms: Windows/XP/Vista/7/ Smart Sheets

Other: State of Michigan Workforce Development Database, Unemployment MIDAS

System

Career Highlights

Insight Global-UNC General Administration- Chapel Hill, NC 3/2015-Present

Senior Business Analyst

Elicit requirements using interviews, document analysis, and business process description. Write and update Use Case Information, Business Cases and Workflow analysis. Communicate with diverse business group, executives, managers, and subject matter experts. Act as a point of contact for technical staff and business unit regarding operational and technical issue

oGather, prioritize system improvements based on user request, taking into account overall business enhancement/project priority plan

oAnticipate and recognize complex situations and exercise creative and critical thinking in evaluating complex situations and developing solutions while taking into account the limitations and capabilities of the system

oCoordinate and participate in design discussions/reviews with the business, IT and Legal to ensure design meets requirements and business needs

oCoordinate, participate and develop user test case scenarios

oRecord and document UAT results and compare to expected results

oManage enhancements and projects through entire project life cycle working with IT and business partners to plan, track and ensure specified requirements/deliverables are met within the planned timeline

oManage Support tickets through Active Collab ticketing system

oManage and Update information in for Registrar’s Manual for the 17 UNC campuses

oDevelop and document user acceptance test plans based on software requirements and technical specifications

oDevelop test scripts and user scenario for UAT

oTest system upgrades after before deployment to production

Skanska USA- Durham, NC 7/2014-1/2015

Senior Business Analyst

Elicit requirements using interviews, document analysis, and business process description. Write and update Use Case Information, Business Cases and Workflow analysis. Communicate with diverse business group, executives, managers, and subject matter experts. Act as a point of contact for technical staff and business unit regarding operational and technical issues

o Communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements (Business Requirements Documents)

oWork independently with users to define concepts and under direction of project managers

oDrive and challenge business units on their assumptions of how they will successfully execute their plans

oServes as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.

oDevelop requirements specifications according to standard templates, using natural language.

oCollaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

HCL America –IGOVERN Practice, Cary, NC 7/2013-7/2014

Senior Business Analyst

Analyze business rules for accuracy and placement within local system. Write and update Use Cases and Story Board information. Lead Gap sessions for design related to gathered business requirements. Act as a point of contact for technical staff and customer regarding operational issues.

oServe as a member of the Tax and Global team regarding new Unemployment system for a consortium of four states (WyCAN)

oAnalyze Client’s Use Cases and Business Requirements

oDevelop Use Case, Story Boards, and design solutions for Gap Sessions

oFacilitate client training of product’s Tax functional components

oCoordinate technical issues and customer needs

oAct as a Liaison between technical staff and client

oDocument project time, action items, and change requests in PM Smart

oWrite test scenarios for new system design

oConduct testing of system functions and new designs

oConduct JAD and user review sessions

oPerform project tasks using Agile methodology

State of Michigan – Unemployment Insurance Agency, Detroit, MI 8-1998-7/2013

UI Business Analyst

Analyzed and resolved daily system issues regarding the Unemployment Agency Tax system and web application; Responded to internal and external customers via phone and email regarding processes, laws and programs; Served as liaison between Contract program staff and management.

oWrote Business Requirements for Unemployment Tax System

oServed as Team Lead on large system rewrite project for the Unemployment Insurance Agency, developed test plans and cases, tested system design, assisted with implementation and training of staff, delegating action items to team members and conveying resolution of actions to contractor staff.

oPrimary advocate for updating changes to business processes, rules, procedures and work flow in Requisite Pro 7.1 program to ensure that business requirements are met.

oReviewed and resolved any issues related to the Michigan Employment Security Act procedures and processes relating to the Unemployment Insurance Agency system.

oDeveloped queries reports from multiple databases including Microsoft Access and SQL also create surveys for customer satisfaction studies

oDeveloped and maintained policy material, operations manuals and Training guidelines for USDOL

oTroubleshoot and provide diagnostics and maintenance of supported Employer Tax system

oProvided technical support to user of supported Tax system as well as staff

oTest system upgrades after development

Education

Masters of Science in Public Administration

Grand Valley State University 2000

Bachelors of Arts in Public Administration

Grand Valley State University 1996

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