Carlos Cauê Ribeiro de Oliveira

United State Citizen, Lived in Brazil, single 23 years

Address: Newark, NJ 07105

Phone: 973-***-****

E-mail: acryyg@r.postjobfree.com

OBJECTIVE

IT support analyst and other IT areas.

FORMATION

Graduated in Information Technology Management, at Paulist University Unip, from Brazil Completed at 04/2014

PROFESSONAL EXPIRIENCE

12/2014 – 03/2015 – Asyst International

Office: IT support analyst

Main Activities:

Giving levels 1, 2 and 3 support to all users

Itil v3, and tickect swoftware to manage the solicitations

Windows xp, windows 7, windows 8 Servers 2008 R2 enterprise and 2003 R2 enterprise

Monitoring the all the Data traffic from St. Louis to Brazil main Data center and distribution to the other areas of Brazil

Itil v3, and tickect swoftware to manage the solicitations

Report every single error that happens to the managers of each area hit

Strong contact with the manager looking for a good compliance and relationship with the clients

Active directory managing groups, creating users, group policy folder access

Symatec bkp software

Putting and changing information of users, and new user at the Active directory

Keeping a good relationship with all kind of users, since the operational to the directors

Support to all printers

Count, and Maintenance of spends of each user, and giving a report to the director

Monitoring each machine That could have Any kind of virus, and update of each machine

09/2014-12/2015 – Smart buildings

Office: IT support analyst

Main Activities:

•Giving support levels 1, 2 and 3 to all users

•Putting and changing information of the users, and new user at the Active directory

•Give support at user doubts of all users

•Responsible for creating new documents and norms for a good IT using

•Support for linux

•Conect with Miami

•Worked with redhat, and was the main link between Miami IT area and the Brazilian It area, and their main responsible for making the redhat Miami projects work

•Having a good participation of quotation of new computers, quality of machines and sistems, all negotiation with de distributor

06/2014-09/2015 – Idee Consulting

Office: IT support analyst

Main Activities:

•Giving support levels 1, 2 and 3 to all users

•Putting and changing information of the users, and new user at the Active directory

•Support at implementation of the ERP " ADVWIN "

•Give support at user doubts of all users

•Keeping a good relationship with all kind of users, since the operational to the directors

•Support to printers

•Count, and Maintenance of spends of each user, and giving a report to the director

•Monitoring each machine That Could Have Any kind of virus, and update of each machine

03/2014-06/2014 – Indra

Office: Requisition Analyst intern

Main Activities:

•Review documentation

•Documentation of the Project scope

•Documentation of the project activities

•Responsable Attending to the client requirements

•Learning a lot about It projects e goals

02/2012-09/2013 – Teva Farmacêutica

Office: IT Intern.

Main Activities:

•Started in the support area level 1, after three months I assumed all the responsibility for the support level 2 and 3 for 200 users

•Maintenance of equipment, printers, scanners, cameras and phones

•Give all support for a implementation of the ERP ORACLE 10G, giving support for key users and consultants

Windows xp, windows 7, windows 8 Servers 2008 R2 enterprise and 2003 R2 enterprise

Itil v3, and tickect swoftware to manage the solicitations

•Maintenance of Windows updated sent from Miami Matrix.

•Experience in implementation of new process and studying of improvements

•Worked with SLA norms for attending the users requests

•Maintenance of VPN(RSA connection)

•Setting all the encrypt Iphone used by outside users( keeping contact with service provider to do this setting.

•Encrypt computers for outside users

•Having a good participation of quotation of new computers, quality of machines and sistems, all negotiation with de distributor

01/2011-04/2011 – G4 financeira

Office: Sales force - Credit

Main Activities:

Searching for new clients

Responsible for look to the market and see new ways to bring new client to the company

07/2010-10/2010 – Colégio universitário

Office: assistant of technology class

Main Activities:

Support to the teacher to prepare the class material to the students

•Maintenance of IT equipment

•Support to the own IT area of the school, keeping all the machines with a good performance

•review and developing new process of good practices and good use of the equipment

06/2009-07/2010 – Forneria Morumbi - Pizzaria

Office: Administrative assistant

Main Activities:

Support of the Money administration

•Attending and have a good relationship with the clients

•Recruitmen and selection of new employees

•Payment in general

QUALIFICATION AND EXTRA SUPPORT

•Inglês – advanced

•Portuguese – Native

•Humam resources administrator – online – prime cursos

•Personal departmant – online – prime cursos

•Recruitment and selection – online – prime cursos

•Training and developing people – online – prime cursos

•All with certificated

ADITIONAL INFORMATION

•Goal

•Hard worker

•Quickly learner

•Good interpersonal relations

•Determined

•Educated

•Dynamic

•Love to learn new and different things

•Patient

•Available for travel

•I worked in a lot of Little projects, wich is a good thing I always had the opportunity to learn new things and different kind of people

References please ask

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