George E. Geddis, CBAP®

Knightdale, NC 919-***-**** acryy3@r.postjobfree.com

Experienced IT Business Analyst

Skills

Business Analyst, CBAP Certified

Project Manger

Program Administrator

Systems Administrator

Call Center Analyst

End User Support

Strong written and verbal communications skills

Computer Skills

MS Office (Word, Excel, Outlook, PowerPoint, Visio, Project, SharePoint)

MS Windows Server

MS SQL Server

Advantys WorkflowGen

Altiris Service Desk

VMware Workstation

Snagit

Motivated, versatile IT Professional seeking a full-time position. Experienced in many roles including Business Analysis, Project Management, Large Systems Presales Engineering support, Call Center Operations support, End User support, and leading the design and development of IT solutions for a variety of business problems in large enterprises.

IT Business Analyst

Led Business Analysis function for Regional Project Management Office for ten years, eliciting, and assisting users in defining and prioritizing, Business Requirements. Performed requirements analysis and created Business Requirements Documents in alignment with the BABOK®. Also provided Project Management, and worked with IT developers to define technical requirements.

Designed and project managed the development of an in-truck mobile technical service solution replacing push-to-talk style field communications with a GUI-based application connected to back-end billing and provisioning systems using wireless communications. Implemented application server on Red Hat Enterprise Linux/IBM WebSphere platform and project managed custom development of application software through a 3rd party developer. This resulted in more efficient dispatching through the automation of tech check-ins and system-enforced verification of completeness of repairs (“whole-house check”), increasing Technician efficiency and reducing repeat calls.

Designed and project managed an Enterprise Workflow Automation system serving 50,000 users nationwide, moving inefficient paper processes to electronic forms, reducing cycle times by 50% to 75% over the previous processes while enforcing business rules and data entry accuracy and providing tracking and performance statistics. Elicited and managed requirements and designed GUI screens. Deployed more than thirty workflow applications using an iterative SDLC approach.

Created user documentation, conducted user testing, and facilitated solution deployment.

Led technical implementation of Microsoft SQL Server/IIS .NET application platform, performed version upgrades, routine maintenance and diagnostic activities and provided technical support to end users.

Senior Systems Professional

Led the migration of workstation and servers and applications in the MCI-WorldCom Enterprise from IBM OS/2 to Microsoft Windows NT as required by market changes.

Established and managed a call center training environment for telecommunications call centers in North Carolina, Texas, Oklahoma and California

Designed and implemented a remote disk imaging solution across the Enterprise to maintain a complex training environment utilizing four different workstation configurations. This reduced training system reconfiguration from two days to two hours, increasing the throughput of New-hire training classes through reduced reconfiguration turn-around time.

Advisory Systems Engineer

Designed and project managed installation of the first Relational Database system in IBM’s Western Region resulting in more than $2 million in hardware and software sales.

Trained adult students in IBM OS Console and Peripheral operations (including OS/JCL) in the Urban League Training Center (jointly operated by IBM, Bank of America, and Urban League). Students were from a wide variety of non-computer related fields.

Delivered customer training in mainframe virtual machine operating systems installation and maintenance

Delivered customer briefings on Manufacturing Systems, Local Area Networking and Multi-Media products at IBM Executive Briefing Centers.

Delivered Customer Service Representative training on operating systems.

Delivered initial 1st Level support for IBM rollout of OS/2 Version 2 to consumer customers.

Produced statistical analyses for IBM’s PS/2 line of personal computers for monthly presentation to PC Division President

Member - IBM Systems Engineering Symposium

Professional Experience

(APEX SYSTEMS) ALLSCRIPTS, Raleigh, NC 10/2014 – 1/2015

TIME WARNER CABLE, Morrisville, NC 5/2001 – 3/2014

MCI WORLDCOM, Cary, NC 3/1996 – 5/2001

IBM, Los Angeles, CA 10/1978 – 3/1996

Education

BA (3 yrs.), Liberal Arts, Tuskegee University, Tuskegee, AL

Certifications

IBM Certified OS/2 Engineer

Certified Business Analysis Professional (CBAP®) - 2011 Certificate# 1781

International Institute of Business Analysis

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