Larry Wilson

*** ** **** **** * Ankeny, IA ***** * 515-***-****) * acryxi@r.postjobfree.com

Career History

Nationwide Insurance/Dedicated Technologies Inc. Des Moines

IT Enterprise Support Services Specialist 01/15 to present

۰ Troubleshoot issues for customers.

۰ Reset passwords for clients.

۰ Assist with software installs.

۰ Complete special projects assigned by supervisor.

Mercy Hospital/Pyramid Consulting Des Moines

IT Technology Specialist 08/14 to 12/14

Inventory & check hospital computers.

Assist with migration orders from Windows XP to Windows 7.

Assist in trouble tickets and software installs.

Complete assigned special projects by supervisor.

Randstad Technology/Wells Fargo Des Moines, IA

PC/Lan Administrator 03/13 to 11/13

Process & complete requests for new virtual machines.

Image & configure virtual machines in the Wells Fargo VMWare environment.

Assist with Virtual Machine migration orders from Windows XP to Windows 7.

Assist in trouble ticket escalation and troubleshooting involving Virtual Machine OS issues,

software installs, and Citrix related problems.

Complete special projects assigned by team leader.

Advantage Group Associates, Inc. Pleasant Hill, IA

Tech Support Specialist 06/09 to 03/13

Support and maintenance of infrastructure hardware and software.

Deployment/Migrating/Imaging client data from Windows-XP to Windows-7.

Assist supervisor with monthly reports

Set up supervisor’s speaking engagements

Key Accomplishments:

Responsible for installation of all hardware and software equipment & maintenance.

Troubleshoot any computer issues & resolve problems.

Assist with graphics on reports and charts

Mediacom Des Moines, IA

Business Technical Support Representative 09/02 to 2/07

Troubleshoot issues for business class broadband internet customers

Handle new inquiries for business class internet and cable TV services

Troubleshoot issues for residential internet customers before being promoted to business class support

Helped customers with billing inquiries on their Mediacom accounts

Key Accomplishments:

Was a key team player who assisted commercial customers with problems in timely manner

Transferred from residential to commercial due to extensive knowledge of internet and broadband

Technisource, Inc. Des Moines, IA

Technical Support Specialist 11/01 to 9/02

Help desk support for Wells Fargo Home Mortgage

Troubleshot software problems for loan officers

Installed hardware and software for Meredith Corporation

Performed data tape backups for Farm Bureau Insurance

Key Accomplishments:

Adapted to a variety of temporary jobs and helped solve some software problems which

made the loan process flow smooth.

NetINS Des Moines, IA

Technical Support Representative 7/00 to 10/01

Troubleshot issues for dialup / DSL customers.

Special projects which included: call escalation, creating flowcharts, and training classes for new technicians.

Key Accomplishments:

Team player who assisted DSL customers.

Created power point presentation and led training classes on MacIntosh computers for new technicians.

Education/Training

- Network Essentials - Advanced Computer Technology

- Graphic Arts - Advanced Graphic Arts

A+ Certification: Spring, 2000

Art Institute of Phoenix, Phoenix, AZ

Computer Technology

Graduated 2009

Grade Point 3.30

Lincoln High School, Des Moines, IA

Graduated 2000

GPA 3.2

References

Upon request

Contact this candidate