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Customer Service Management

Location:
Texas
Posted:
October 05, 2015

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Resume:

Tomeicka Crenshaw

Deserving candidate and asset to company

Garland, TX

acryw7@r.postjobfree.com - 214-***-****

5+ years experience in providing excellent customer service a great attitude in an dietary environment, excellent reading and verbal skills general knowledge of patient diets and able to accurately execute job duties my goal is to peform above and beyond as well as a team member and team player Authorized to work in the US for any employer

WORK EXPERIENCE

General cleaning/make-ready/laborer

Dotson's Cleaning Co. - Dallas, TX - March 2010 to Present seasonal employment when work is contracted my job duties include washing windows clothes,dishes vacuuming sweeping dusting mopping organizing basically anything client recommends. Heavy lifting and removing of rubbish constructing materials dry wall plaster isolation.Deep sweeping with heavy duty rake brooms of dust an debris removing . mopping incessively sometime getting on hands and knees scrubbing floors and base boards appliances fixtures door knobs frames window seals ceiling fans TV's blinds window shades floor stripping waxing extraction spot blotting and removal trained in dealing with hazardous cleaning solutions and materials and adhere to safety guidelines wood work and stainless steel polishing deep cleaning and sanitation of bathrooms entirety mirrors toilets in and around toilet walls in stalls stalls themselfs heavy mopping and sweeping power washing bathroom floors urinal stalls ability to pay attention to detail organization skills and time management skills usely daily.Clean buildings by emptying trash, sweeping, and cleaning surfaces.

Clean and disinfect laboratory equipment.

Sterilize patients' rooms.

Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created. Steam-clean carpets.

Use cleaning solutions to remove stains and clean surfaces. Mix various cleaning agents.

Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees. Dust furniture and scrub surfaces clean.

Apply wax to coat floors and buff.

Apply sealant to floors.

Clean and service restrooms with mops and disinfectants. Mow lawns, trim shrubbery, plant flowers, and apply pesticides. Move heavy equipment and furniture.

Identify and report possible repairs.

Building Services

Highland Park United Methodist Church - Dallas, TX - April 2014 to February 2015 Responsibilities

Event setup for classrooms weddings funerals or any other scheduled event meticulously cleans bathrooms church chapel employee offices by vacuuming sweeping mopping of stairwell cleaning glass inner and outer extremities polishing woodframe work in chapel dusting organizing supply closet ordering inventory counting and restocking inventory. Also in charge of cleaning and sanitizing CDP for school age children to learn and play in a safe environment detail cleaning of classroom and bathrooms in classrooms Accomplishments

I implemented a new flow chart for daily duties with a check box and time management goal of execution of dailyvwork tasks to allow us as employees to record said duty thats being executed at an allotted time to ensure all work asigninments are carried out effciently and in a timely manner Skills Used

Time management

Ability to pay attention to detail

Cashier/Customer Service

Bullchicks - Dallas, TX - August 2012 to November 2012 Job duties include but not limited to providing excellent proficient customer service ability to count money accurately and wait on several customerz at one time multitasking in a high capacity environment Dietary Aide

Lifecare Hospital of Dallas - Dallas, TX - February 2011 to September 2012 Responsibilities

Responsible for setting up resident patient trays excellent knowledge of diet history and preferences per tray as indicated by dietician and patient setting up cafe for breafast lunch and sometimes dinner for employees and resident patient dishroom cleaning a resetting dishes and pots for next meal service also in charge of baking desserts for residents preparing snacks and cutting fruit and salad for cafe as well as serving calculating money by servicing through cashiering and cart delivery walking excessively and taking carts from wing to wing 60lbs Accomplishments

I organized and implemented a better snack chart According to patient diet which proved to be quite successful Skills Used

organizational skills time management accuracy and detail to money handling Front Desk Clerk/Cashier

Save-alot - Dallas, TX - October 2008 to February 2009 Great customer service greeting every customer with a smile accurately checking out groceries in a timely fashion receiving counting and providing accurate change of bills stand on feet for long period of time maintaining a clean work station on and near register all while keep a positive attitude and smile CSS/Customer Srvc Specialist

Recruit One Staffing - Dallas-Fort Worth, TX - September 2005 to December 2007 Daily execution of inbound/outbound calls in a fast paced call center environment addressing customer concerns regaurding billing technical support setting appt. For installation and making proper notes into system accurately excellent verbal and communication skills needed to execute each call proficiently and accurately Dietary Aide

Doctors Healthcare - Dallas, TX - February 2005 to August 2007 job duties included morning production setting up patient food trays with all condiments required according to diets and meal preferences pushing 60lb food carts around hospital so patients eat on time preparation of salads desserts fruit bowls serving guest as well as employees in cafe also dish room cleaning all dish ware clean and put in specified place putting up food inventory along with several other duties Food service aid/cafeteria DISD

Pacesetter Personel - Dallas, TX - March 2005 to November 2006 generally in charge of prepping breakfast& lunch trays for school age children. 600 to 1200 students. serving on a tray line knowledge of portion control cleaning of all trays n cookwear n dishroom mopping floors n sweeping and prep for next morning

maintenance person

Music hall @ Fair Park - Dallas, TX - January 2004 to November 2005 Seasonal job in charge of cleaning of the theater 3400 seating 3levels also n charge of general cleaning of large bathrooms large over 30 stalls in each on making sure tissue stayed stocked mirrors stayed clean counter tops dry floor swept mopped also maintained the dining area for patrons upkeeping with vacuuming n disguarding trash

Shift leader over nights

Subway Sandwiches - Dallas, TX - August 1999 to January 2003 Shift leader in charge of overseeing team members, ordering inventory,stocking, assigning work schedule. Along with all in store duties.

SKILLS

very good verbal skill excellent communication attributes a team player as well as a positive leader CERTIFICATIONS

HHA/CPR CERTIFIED ADULT & CHILDCARE

November 2012 to October 2016



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