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Customer Service Management

Location:
London, ON, Canada
Posted:
October 05, 2015

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Resume:

Jeffery

Simpson

*** ****** **

Upper

London, ON N6H 2C5

519-***-****

acryvt@r.postjobfree.com

Landscape Designer with 3 years’

experience in sales and account

management. Possesses strong written

and verbal communication skills and

excellent interpersonal skills.

CORE COMPETENCIES

• Customer Service

• Computer Software

• Research skills

• Detailed and organized

• Building relationships with

clients

PROFESSIONAL EXPERIENCE

Lighthouse Landscape, London, ON

Landscape Designer // June 2015 – present

• Meet with clients to discuss landscaping needs

• Measure site and produce a base plan, design hard and softscape elements.

• Label and prepare for presentation to client, including pictures, design (2D and 3D), and proposal.

• Provide proper take offs for pricing and crew members

• Assemble quote based on information taken from the design

• Create and manage job packages for the crews, order all materials needed for the jobs and coordinate delivery dates

TLC Landscaping Design & Pools, London, ON

Account Representative/Landscape Designer // March 2013 – Feb 2015

• Manage accounts for various condo corporations throughout the city by tracking job progress and fielding client inquiries.

• Meet with condo boards to discuss landscaping or maintenance needs.

• Developed and maintained strong relationships with condo board presidents and property management companies.

• Organize shovel and plow crews during winter to optimize schedule and increase efficiency.

Fanshawe College, London, ON

Assistant Curator // Sept 2011 – Aug 2012

• Managing the accession records for the Gardens of Fanshawe College using BG-Base

• Organizing and researching plantings that exist at both garden locations to insure accuracy.

• Processing new plants coming into the collection, assigning accession number and verifying names

• Printing and installing labels in accordance to the Plant Collection Policy of Fanshawe College

• Created maps for new and previously existing gardens using Dynascape

Starbucks Coffee Co, London, ON

Supervisor/Barista // 2001 – 2011

• Cash management: Provided change for employees, collected deposits, and processed deposits and delivered to the bank.

• Supervisor: Ensured the successful operation of the store, organized breaks, solved a wide array of problems, and to uphold staff to a high level of customer service.

• Barista: Delivered legendary service to all customers, crafted tailor made, high quality drinks, responded to customers and staff needs quickly and efficiently, operated under pressure in high volume situations.

Jeffery

Simpson

187 Cooper St

Upper

London, ON N6H 2C5

519-***-****

acryvt@r.postjobfree.com

Landscape Designer with 3 years’

experience in sales and account

management. Possesses strong written

and verbal communication skills and

excellent interpersonal skills.

CORE COMPETENCIES

• Customer Service

• Computer Software

• Research skills

• Detailed and organized

• Building relationships with

clients

EDUCATION

Fanshawe College, London, ON

Horticulture Technician (CO-OP), 2012

GPA 4.14 – Dean’s Honour Roll

Landscape Design, Plant Identification, Integrated Pest Management, Greenhouse Production

Participated in the Peer Tutoring Program

Awards: The Garden Club of Toronto’s Landscape Design Award

(2011) and the Ontario Horticultural Trades Foundation Post- Secondary Scholarship (2011

The University of Western Ontario, London, ON

Bachelor of Art in Geography, 2010

Completed a variety of courses: Law and Geography, Introductory Biogeography, Resource and Environmental Management, Weather and Climate, Geographic Research: Methods and Issues, Human Geography, Geographic Information Systems (GIS), Cartography, Hydrology, Decision making with GIS, and Environmental Modeling with GIS.

ADDITIONAL SKILLS

Proficient in Dynascape, Dynascape Colour, Manage 360, SketchUp, & MS Office products.

Valid Driver’s License “G” Class, experience with trucks, tractors and loaders.

Worksmart Safety Awareness Program (2011)

Landscape Safety Modules (Tractor and trailer, engine and fuel, zero turn, etc.)• Bilingual in Spanish and English



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