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Customer Service Medical

Location:
Pittsburgh, PA
Posted:
October 05, 2015

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Resume:

Adam Clark Howard

*** ********* ******. **********, ** 15232

acryuv@r.postjobfree.com ~ 304-***-****

Safety, Health & Sales Professional

Entrepreneurial, tenacious, results-driven professional with experience in health and safety within the Oil & Gas industry, and in key organizations in the medical and insurance industries.

Consistently exceeds established expectations and objectives through innovative strategies.

Understands/experienced in medical staff/physician interaction, terminology, devices, and pharmaceuticals.

Cultivates strong, lasting client relationships and strategic partnerships that ensure future, lucrative business opportunities and enhance customer service/satisfaction.

Exceptional trainer and project manager, emphasizing strong work ethic and collaborative, team-focused approach.

Able to connect with a variety of audiences and produce engaging presentations to effectively reach them.

Proficient in MS Office; willing to travel/relocate; Certified in first aid, CPR, AED, and oxygen administration.

Areas of Expertise

Repetitive Stress Injury Prevention ~ Managing Safe Work ~ Motor Vehicle Safety ~ Behavioral Based Safety ~ Healthcare Fundamentals~ Medical Staff Relations ~ Strategy and Business Development ~ Market Trend Analysis ~

Prospecting ~ Presentations ~ Negotiations ~ Closing ~ Leadership ~ Biological Testing/Processes

Relationship/Partnership Cultivation ~ Product Expertise ~ Insurance Product/Process Knowledge ~ B2B/B2C

Medical Terminology/Devices/Pharmaceuticals ~ Interpersonal Communication ~Problem Resolution

Education

West Virginia University, Morgantown, WV

Bachelor of Science in Biology; Minor in Communications Studies ~ 2010

Dean’s List, three semesters; GPA: 3.4; Earned multiple scholarships

Case Western Reserve University, Amsterdam, The Netherlands, Bioethics Study Abroad ~ 2010

Completed 135 Hours Vocational Training in Fundamentals of Healthcare ~ 2006

Completed 135 Hours Vocational Training in Medical Terminology ~ 2006

Professional Experience

Assisted medical staff at Charleston Area Medical Center as needed and delivered files to/from nursing staff and physicians. Generated leads and new business in collaboration with sales executives. Met face-to-face with clients to discuss existing coverage and to present additional coverage options. Cultivated strong client relationships. Used Hi-Tech application to preprocess insurance claims. Developed relationships with insurance providers. Maintained consistent communication with clients. Contacted clients to renew policies and answer questions. Employed suggestive selling tactics. Provided exceptional customer service. Trained/mentored new employees. Supported senior management in scheduling, client communication, and data entry. Managed accounting, IT, filing, etc., for additional branch.

Work History

Chevron North American Exploration & Production, Pittsburgh, PA, HSE Specialist ~ 2012 - present

Commercial Insurance Services, Inc., Morgantown, WV, Account Executive ~ 2011 - 2012

Benefit Assistance Corporation, Hurricane, WV, Administrative Assistant to the President ~ 2009 – 2010

YMCA/Camp Hi-Tor, Teays Valley, WV, Lifeguard/Swim Lesson Instructor ~ 2004 – 2009

Charleston Area Medical Center, Charleston, WV, Cardiac ER, Volunteer ~ 2008

Bob Evans Restaurant, Cross Lanes, WV, Server/Service Trainer ~ 2004 – 2007



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