Management Customer Service
Resume:
Emily Rose Wagner
Patchogue, NY 11772
acrytj@r.postjobfree.com
Work Experience:
IRS
Holtsville, NY
February 2013 to present
W&I Accounts Management
Tax Examining Technician
Manager: Peterina Capestany
I started working at the IRS in W&I Accounts Management; specifically on Injured Spouse cases including Manual Refunds. I am proficient using IDRS, AMS, IAT, Microsoft, CIS, EUP, Office Communicator and oral and written communication. I also thoroughly research SERP, IRWeb and the IRMs to resolve and obtain information about tax administration. I participate in team discussions and activities to create a positive team culture and work environment. I actively participate in the progression of team goals and support the achieving of those goals.
At the end of the AM season, I was selected for an AUR detail; using IDRS and IAT, I batched out cases for the department. When a second group of details came in I reviewed their work for accuracy and completeness; I also passed out to the appropriate area installment agreements and power of attorney forms.
Once the AUR detail was over I was selected for an Exam Correspondence clerical detail; I researched, controlled cases on IDRS, batched and assigned cases to the team. I was proficient in accuracy, effectiveness and completeness on all aspects of my work.
I returned to Injured Spouse and worked the season, after which I was selected for a Statutes detail, I learned how to batch out work and understood the different MFT codes and determined the correct area of delivery.
Presently, I am in Accounts Management as a Customer Service Representative, I completed a 12 week CSR training course; I am certified in working Amended Returns covering a full range of exemptions, deductions and exclusions. With my IRS background, I was selected to backup the training instructor for the Injured Spouse training.
I have a comprehensive knowledge of on-line systems, research materials, technology, tools and processing procedures. I maintain a secure work environment which includes taxpayer disclosure requirements. I am skilled at inventory management procedures to control case work.
Suburban Exterminating
Smithtown, NY
July 2006 February 2013
Jason Byer
631-***-**** ext 115
Administrative Duties: While working for Suburban Exterminating, I overhauled the Scanning Department. When I arrived, there were two sheds full of boxes of client contracts and related paper work. My duties were to scan and rename the documents into the computer system. Accounts were updated regarding court documentation and verification of delivery of services to customers/clients. Additionally, I scan executives’ private documentation, sensitive personnel information for management, company invoices and then transfer them into confidential files.
Additionally, as needed, I cover and answer the switchboard for 25 phone lines. While working with the Scanning Department Manager, I compiled a document which included every type of customer contract available through Suburban Exterminating. I gathered documentation and created reports for Pest Control Technicians on the most updated pest control information available. This information was used for training classes. I was responsible for Pest Control Technician scanning for auditing purposes; I validated technicians work, reports and contacted technicians for accuracy of the chemical information applied to customer properties. This information was used, compiled and reported to upper management who verified the information meet federal guidelines. Additionally, I created Thermo Graphic Reports which reveals infestation and/or water damage on residential and business structures.
I received Employee of the Month award in April 2007 and July 2010.
Saturn of Medford
Medford, NY
April 2006 to June 2006
Business closed
Administrative Support: When working at Saturn of Medford, I was responsible for answering phones, assist customers to correct departments, verified Vehicle Identification Numbers on automobiles and paperwork, booked vehicles for test drives and service, prepared mail out of packages for currier service, prepare correspondence to customers, reports for supervisors, assigned license plates to employees for customer test drives, responsible for large amounts of money for deposit and down payment of vehicles, prepared daily bank deposits, prepared schedules for co-workers, made daily service calls and follow up maintenance calls to customers and retrieved and delivered incoming messages, mail and parcels.
King Kullen Supermarket
Patchogue, NY
July 2000 to February 2006
Ron Losordo
Duties included: Cashier and bookkeeping, scan and bag customer orders, reconcile daily cash registers, provide back up support to co-workers, input deposits, cash pay checks, create and organize monthly bank visits, prepare merchandise for sale and promotional events, assist customers with purchases and returns, fulfilled customer’s special requests by directing them to the correct department.
I received Employee of the Month in December 2000 and March 2004.
Education:
Briarcliffe College
Patchogue, NY
Associate Degree – December 2005
Major: Business Management
Suffolk County Community College
Selden, NY
Associate Degree – December 2004
Major: sociology anthropology
Patchogue Medford High School
Medford, NY
High School Diploma – June 2001
Job Related Training:
Business Communications, Principles of Accounting I & II, Business Mathematics, International Business, Introduction to Management, Personal Human Resource, Small Business Management
Affiliations:
Sweet Hollow Presbyterian Church
Melville, NY
Deacon and Choir Member
References are available upon request.
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