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Customer Service Quality Control

Location:
United States
Posted:
October 04, 2015

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Resume:

William D. Savage

**** * *** *****, ******, WI 53402

Phone: (414) 215 - 7020 acrylo@r.postjobfree.com

QUALITY CONTROL – LAB TECHNICIAN

Recognized as a reliable, collaborative and effective leader in the laboratory analysis and product research science community. Consistently exhibits a strong customer service focus within research laboratory and teaching settings.

Extensive instrumental and testing methods Proven communication and writing skills Passion for working in a laboratory

PROFESSIONAL EXPERIENCE

SC Johnson, Racine, WI (contract through Element Materials Technology, New Berlin, WI) May 13, 2013 - February 2, 2015

Lab Technician I

Performing quality control tests in the Plastics Lab. Evaluations of finished products included: conducting weight loss measurements; bottle trigger spray & pump capacity; bottle leaks and stress cracks; stability of candle & wax melts under storage; drop testing of bottles, submitting samples for external lab analysis, and bottle dimensional analysis measurements.

Performing quality control tests in the Aerosol Lab. Evaluations of finished products included: opening aluminum and 3-seam steel cans for corrosion analysis, submitting samples for external lab analysis, and conducting weight loss measurements.

Preparation of various reports to indicate various test results and sending the reports to the product development contact.

Preparing and evaluation of statistical data results for plastic and aerosol weight loss studies.

Ashland Performance Materials, Oak Creek, WI (contract thru Kelly Services) Feb. 25, 2013 – May 10, 2013

Laboratory Technician

Prepared laboratory batches of current products as well as experimental batches (replacement of ingredients for cost savings analysis) for evaluation.

Supported project leaders by keeping a clean lab environment, running directed experiments and tests, collecting data and putting the results into Excel spreadsheets.

Henkel Corporation. Oak Creek, WI (contract through On Assignment) Sept. 2011 – Sept. 2012

Technical Customer Service (TCS) Technician

Prepared and ran performance testing on adhesives, sealants and surface treatment products for the worldwide automotive industry.

Prepared laboratory batches of current products with replacement of ingredients for cost savings analysis. Ran Quality Control tests to evaluate ingredient substitution results on finished product quality characteristics.

Recorded test data (using lab notebooks, Microsoft Word and Excel) and communicated results to other departments as needed.

Participated in safety, health, environmental, quality and other company initiatives.

Sending finished products for outside lab testing and reporting results once received.

Cambridge Major Laboratories, Germantown, WI (contract through Aerotek) March 28 – June 3, 2011

Analytical Chemist

Quality control analysis of incoming raw materials and finished pharmaceutical products by various techniques and instruments including: Karl Fischer moisture titration, FTIR, UV-VIS spectroscopy, and HPLC chromatography.

Monitoring of production DI water supply and QC laboratory solvent waste disposal.

Receiving of incoming bulk raw materials including solvents (methanol, acetone, methylene chloride) and liquid nitrogen.

Preparing samples for storage stability studies (accelerated, long term) and analysis at various time pulls.

Sending finished compounds for outside testing (microbials, heavy metals, particle size, etc) and reporting results once received.

Coral Chemical Company, Zion, IL 2008 – 2010

Analytical Chemist

Analysis of metal processing samples sent from customers by a variety of techniques and instruments including: ion chromatography, ICP spectroscopy, UV-VIS spectroscopy, refractometers, pH and conductivity meters, and various automatic and manual titrations.

Preparation of written reports upon completion of all analysis and delivering the results to the appropriate personnel.

Preparation of reagents, standard solutions and product samples for use in the laboratory as needed.

Sara Lee Corporation, Downers Grove, IL 2007 – 2008

Product Development Support

Assisted in the development of trans-fat-free versions of a wide variety of bakery products.

Utilized various computer systems (SAP, Product Vision, Excel, Word) to research current formulas and created new formulas (over 200 in number) based on the product developers lab research work.

Bloom Trail High School, Chicago Heights, IL 2004 – 2006

Whitney Young Magnet High School, Chicago, IL

Science Instructor

Taught General Chemistry and General Science to freshman, sophomores and juniors, using various teaching strategies including interactive lectures, lab experiments, and problem solving activities.

Triton College, River Grove, IL 2002 – 2004

College Instructor

Taught lecture and lab sections of general Chemistry and Biology courses.

Sokol and Company, Countryside, IL 2002

Product Development Consultant

Product development manager for a wide range of foods including dessert spreads, donut fillings, pectin for home jam/jelly production, anchovy pastes and fish sauces.

Wm. Wrigley Jr. Co., Chicago, IL 1995 – 2000

Research Chemist

Project manager for developing a wide variety of chewing gum products for worldwide markets.

EDUCATION

Bachelor of Science Degree in Chemistry, Iowa State University, Ames, IA

INSTRUMENTATION EXPERIENCE

Spectroscopy : UV/Vis, FTIR, Fluorescence, Room temperature phosphorescence, AA

Enzyme analysis: Lipoxygenase, Trypsin inhibitor, Urease

Spectrometry: MS, ICP-MS

Chromatography: GC, HPLC, TLC, Paper

Kjeldahl protein

Karl Fischer moisture

Brookfield Viscometer and Severs Rheometer

Manual and auto titrators

Refractometers, Conductivity and pH meters

Instron electromechanical testing system

Salt spray and humidity environmental testing chambers

Dispersion and kneader small batch sample mixers



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