Kenneth Mooney

** ******** **. *******, ** *****

201-***-**** acryl7@r.postjobfree.com

Customer Service / Inside Sales Representative

Personable, driven, and customer-oriented professional with over 14 years of experience managing customer service and sales in fast-paced work environments. Proven ability to negotiate profitable sales agreements while ensuring customer satisfaction and cultivating long-term relationships. Outstanding interpersonal, communication, and organizational skills; effortlessly communicates with persons of different backgrounds and management levels. Continuously identifies ways to optimize workplace efficiency and productivity.

Consultative Selling

Account Management

Inventory Control

Interpersonal Communication

Relationship Management

Sales Optimization

Process Improvement

Data Entry

Customer Service

Database Management

Strategic Negotiations

Client Relations

Professional Experience

Saint-Gobain PPL, Wayne, NJ Feb 2006 – Aug 2015

Customer Service / Inside Sales – Industrial Bearings, Aerospace, and Solar Accounts

Supported business operations for a manufacturer of Teflon bearings for the automotive and industrial sectors and extruded Teflon film for the aerospace, solar, electrical, and architectural industries. Cross-trained on and assisted with extruded films, bearings, production, and purchasing when short-staffed or under a deadline.

Utilized expertise in QAD system to prepare sales reports and contact customers regarding back orders.

Spearheaded negotiations of special order pricing structures and lead times to consistently increase sales.

Maintained database of customer information to recommend new products and services to repeat clients.

Diligently monitored EDI transmissions, e-mails, faxes, and calls to input orders into the QAD system.

Recognized with the Outstanding Performance and Customer Service award for performance excellence.

Expedited orders by proactively investigating stock levels and production campaigns.

Ruger Chemical Company, Linden, NJ Sep 2001 – Jul 2005

Customer Service Representative

Responded to a high-volume of inquires regarding inventory and pricing to generate new business.

Increased revenue among two major accounts worth over $1M in annual sales by collaborating with the purchasing department to secure bulk pricing for key manufacturing components.

Successfully sustained revenue levels by establishing exclusive relationships with multiple distributors.

Conducted market research to identify emerging markets with high potential for company expansion.

Education & Credentials

Architectural Engineering

Roger Williams University, Bristol, RI

Six Sigma Yellow Belt Certified

Technical Skills

Proficient in Microsoft Word, Excel, and Outlook

Well-versed in QAD ERP System